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    Your area's market leading independent Estate Agent, again winning Gold at the British Property Awards for 2020 - 2021 for our marketing, service levels and results.

    The year ending May 2021, we brought to the market and sold over 560 properties, that's nearly twice as many properties as our nearest competitor in the areas we cover.

    Google and Trustpilot 5* rated with more reviews than any other Estate Agent enforcing our ethos of not just selling more homes than any other Estate Agent, but realising and focusing on you as the individual, with customer service at the forefront of everything we do.

    The Personal Agent is a different kind of Estate Agency. We love selling and letting properties, but it's the way we do this that separates us from the crowd - our unique blend of unrivalled local knowledge, tenacity and individual care that is at the core of all we do.

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We have your area covered
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    Our network of four computer linked offices delivers comprehensive coverage for Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions.

    Each office and every negotiator has access to a central sales and lettings database, so no matter which office is representing you, your property will receive maximum exposure with the benefit of five teams working towards a common goal of finding you a buyer!

    The Presentation of your property is one of the most important factors in helping your home stand out from the crowd. We put more effort into producing better marketing materials because first impressions really do count. Your property particulars are produced in-house by our award winning creative team whom work to provide comprehensive, clear and accurate representations, including detailed floor plans of your home. Our details aim to attract the right buyer quickly by qualifying their needs and cutting out wasted viewings.

    People who have used The Personal Agent always say that our greatest strength is our people. With a team of carefully recruited professionals, we're dedicated to providing an unrivalled personal service.You will always see familiar faces every time you visit our offices. This is because we look after our people so they stay with us longer. Our in-house training specialist is constantly working with all our negotiators to ensure they are equipped with all the skills necessary to sell your property efficiently and quickly whilst delivering the highest levels of customer service.

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Free whole of market mortgage advice
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    Buying a house is one of the biggest financial decisions that you will make in your life. It can be a lengthy and complicated process. Ignite Financial services provide you with the most suitable advice and help you to make the home buying process as easy and stress free as possible. Make an appointment with Ignite, at home or at our offices. They are available 7 days a week and open until 9pm. The meeting will outline the process of buying a house and most importantly establish your budget and the maximum purchase price. Whether you are first time buyer, buying your next home, remortgaging, or an investor we have expertise in all areas and access to 100's of products. Ignite Financial services provide clear and understandable advice on all aspects of owning your new property, or remortgaging your existing home. All the applications are processed up to completion of contracts and they will not charge you any fees. Their services are usually paid for by the lender or insurance provider.

    Contact Ignite Financial Services on 01372 940 152, email: info@ignitefs.co.uk or have a look at their website, www.ignitefs.co.uk

    The Personal Agent introduces to Ignite Financial Services Ltd for the purposes of arranging and advising on mortgages and protection. Ignite Financial Services Ltd is an appointed representative of First Complete Ltd which is regulated and authorised by the Financial Services Authority.

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Removals in Epsom, Ewell, Stoneleigh and Banstead
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    The Personal Agent Removals Company provides a comprehensive removal service in Epsom and Surrey, designed to ensure your move goes smoothly and quickly.

    With over 12 years of experience in the industry, we have a fleet of large, specialist vehicles and all our staff are fully trained and comprehensively insured to offer a fast, professional service.

    In keeping with The Personal Agent's ethos of unrivalled, friendly and personal service, we assign a dedicated and experienced team leader to every move who is on hand to make sure everything runs like clockwork and deals with any problems or queries you may have.

    We handle international removals, house clearances, offer a full packing service and can arrange for your possessions to be put into storage with the minimum of inconvenience to you.

    For Personal Agent Sales customers we offer a discounted rate, so it pays to keep your move under one roof.

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Meet the team
  • Team Member

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    Rupert Briggs - Director
    Hi, my name is Rupert and I'm the owner and Director of The Personal Agent Ltd. Richard and I launched The Personal Agent in 2004 with a vision of it being a very different kind of agency. Having worked for local estate agents, we knew what the market was looking for - a personal service tailored to the needs of those who trust us with their properties, one that genuinely listens, adapts, and consistently delivers on its promises. I am passionate about ensuring that each and every landlord and vendor we work with only ever receives the very best in service, marketing and cutting-edge innovations to ensure that they achieve their property goals and we live up to their expectations.
  • Team Member

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    Richard Digance - Director
    Hello, my name is Richard, and I am one of the founding directors of The Personal Agent. I have been valuing homes within the area since 2001 and during this time have been responsible for all new business development and market appraisals within our flagship Epsom branch. I proudly head the team in our thriving Epsom office and bring my wealth of experience to ensure we achieve the best results for our clients. I am deeply committed to offering the very highest level of courteous service and professionalism, and this is an ethos that I ensure my entire team lives by.
  • Team Member

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    Richard Humphrey - Senior Branch Manager
    Hello, I am Richard Humphrey the Senior Branch Manager of the Epsom office. Having been in the industry for around 30 years I have estate agency in my blood and couldn't imagine doing anything else. For me it is all about doing the best for our clients and it is hugely rewarding when I see my team deliver the highest service and receive the praise they deserve. It also makes it easier for us to differentiate ourselves as much of our business comes from reviews and recommendations.
  • Team Member

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    Joseph Edwardson - Assistant Manager
    Hi, I'm Joseph, I am the Assistant Manager at the Epsom branch. I started at The Personal Agent in October 2015, and have been doing my best to help applicants to find their dream homes ever since. This is my first estate agency role so I'm keen, dedicated, and hungry for that sale. But alongside this tenacity to do well is the training that The Personal Agent has given me and the ethos they have instilled that has me, not only striving to do my best for our vendors, but doing so with the support of the rest of the team here, with their years of experience in both sales and the local area.
  • Team Member

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    Chris Shaw - Sales Manager
    My Name is Chris, a 10-year veteran of the property market, and sales manager of the Epsom branch. I have a passion for property and believe that being an estate agent is far more than just negotiating the right deal. I know from a decade of working with landlords and vendors, tenants and buyers, that estate agency is all about building trust and living up to expectations so that trust evolves into long-lasting client relationships. I know it sounds a little clichéd, but one of the most rewarding things for me in my job is that after all our hard work I can hand someone the keys to their new home and hear them saying, "I can't believe we're here". I live in the local area with my family and can't recommend a better place to live.
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    Adam Latter - Senior Sales Negotiator
    Hi, I'm Adam, a senior sales negotiator for the Epsom branch. I started within this industry in 2017 and ever since then I strive for success and want to ensure that I provide the best service for all of my clients during the buying and selling process. Apart from estate agency, being part of the Great Britain Senior Handball team, my competitive nature on and off the court will always find me searching for that next sale.
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    Morgan Borrell - Sales Negotiator
    Hi, my name is Morgan, I am a sales negotiator at our Epsom branch. I joined the team in 2021, I am fairly new to the estate agency business and have the hunger to achieve the best not only for myself but also for you. I have great knowledge of this area as I have lived around Epsom my whole life, I am eager and motivated to help you find your dream home, and make it a stress-free experience. If you have any queries or questions, please do not hesitate to message me or give me a call, I look forward to hearing from you soon.
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    Sue Boardman - Sales Progressor
    Hello, my name is Sue and I work for The Personal Agent as a sales progressor. I have been working in estate agency since 2004, and for The Personal Agent since the beginning of 2012 as a senior sales negotiator until November 2020 when I change roles to a sales progressor. I love the challenge of what I do and my tenacity ensures that I always put a hundred per cent of my effort in. If there is anything I can do to help you with the progression of your sale then please do call or pop in and ask for me.
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    Sarah Goddard - Sales Progressor
    Hello my name is Sarah and I am the Sales Progressor for the Epsom branch. I have been involved in property since 1987, with my background being a conveyancing secretary for a firm of solicitors. I have built up a vast knowledge of how the legal process works and understand that at times it can become somewhat complicated. I am here to help you and guide you through the whole sale process from the point of sale right through to exchange and completion. I love the job I do and get a great deal of satisfaction in helping people towards a quick and positive outcome.
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    Ella Morrison - Branch  Administrator
    Hi, my name is Ella, I am part of the Administration Team for The Personal Agent. I attended Rosebery Girls school and then went onto Reigate college to complete my A-levels. I am new to the industry, but I have a great attention to detail and I am very diligent. Since working at The Personal Agent I have learnt so much, I enjoy working as part of a team and like the social media and marketing elements of the business immensely. Outside of work, I enjoy spending time with my family and friends.
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    • Introduction

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    Testimonials from Sellers

    • Seller Testimonial

      professional, friendly and proactive

      In my experience the team at The Personal Agent are the most professional, friendly and proactive estate agents that I have used, I would highly recommend them. Thanks a million!

      Mrs R, Epsom

    • Seller Testimonial

      we would definitely use them again

      The Personal Agent acted for us in the sale of our Ashtead property. They were efficient, professional and dynamic in their approach to marketing and finding potential purchasers.The staff in The Personal Agent were most helpful and polite, keeping us informed all the way along on the progress of our sale and we would definitely use them again... A truly refreshing experience.

      Mrs D, Ashtead

    • Seller Testimonial

      you go the extra mile

      The Personal Agent truly lived up to their name during the entire course of our sale. We experienced what could be called a rather 'difficult' sale but the team at the Personal Agent were nothing but highly professional when dealing with our buyers and ourselves. They understand how imperative it is to consider their client's needs at all times and swiftly resolve any issues with respect and understanding. Excellent service and very likeable people. We both believe that our sale would have fallen through with any other estate agent in the area. Thank you all very much for your hard work and determination and the success of our sale - you go the extra mile.

      Mrs S, Epsom

    • Seller Testimonial

      absolutely fantastic

      I just wanted to drop you a quick email to say thanks for everything that you all did at the Personal Agent for helping us sell and purchase our new property. Chris Titchner was absolutely fantastic, and I wanted to make sure we let you know what a great job he did with making our sales go through. Thanks again.

      Mrs S, Epsom

    • Seller Testimonial

      recommend your services whole-heartedly

      This is to confirm in writing that I was very satisfied with the way you handled the sale of my property for me, and will recommend your services whole-heartedly to anyone who may need them. The Personal Agent also sent me more properties to view when I was searching, than a lot of the other agents. We also had quite a lot of laughs along the way which helped A LOT - thank you.

      Mrs JB, Epsom

    • Seller Testimonial

      give a personal touch

      Having been with the Personal agent since August, though selling my mum's house was a struggle in the current market, the personal agent did there upmost to get it sold. They were always giving feedback after each viewing, I hardly ever had to call as they were always keeping in touch. They went the extra mile by going to the house if there was a problem and I couldn't get there. They work hard to their name and give a personal touch.

      Mrs N, Ashtead

    • Seller Testimonial

      professional, efficient, and friendly service

      From the very start of the process, the staff at the Personal Agent have provided a professional, efficient, and friendly service which certainly helped to alleviate the stress of selling our home. We would highly recommend the service they provide.

      Mrs C, Epsom

    • Seller Testimonial

      professional and supportive all the way

      Just to say thanks to all staff at Personal Agent: professional and supportive all the way.

      Mrs N, Epsom

    • Seller Testimonial

      very few who...help make my job as easy as you do!

      I speak to and deal with dozens of estate agents every single day and I have to admit there are very few who actually help make my job as easy as you do!

      Mrs R, Epsom

    • Seller Testimonial

      I can't thank you enough for all you did

      Dear Chris, I would like to thank you for the wonderful work you did during the selling negotiations on our house. I now realise that estate agents are not only there to sell our houses but also to hold our hands through all the ups & down, stresses & strains that come with this process. Hand on heart I can say that if all companies' Customer Services were like you there would not be any hassle in the commercial world. If not for you I would not have half the information that was needed during this time - your untiring work of keeping your finger on the pulse of all buyers, sellers & their solicitors was just superb. I can't thank you enough for all you did and if that boss of yours does not give you a rise - he really cannot appreciate the jewel he has in his crown!!!

      Mrs E, Epsom

    • Seller Testimonial

      the most professional and pro-active

      Dear Richard, I am writing to express our thanks to Personal Agent in the way they have dealt with the sale of our property. The exemplary service provided by Chris in particular and his team through their positive attitude to customer service is a credit to Personal Agent. There is no doubt that Chris's positive actions and intervention yesterday in resolving the unacceptable exchange delay that we were experiencing prevented the collapse of the chain. Of all the house moves we have made over the years Personal Agent stands head and shoulder above others and excels as the most professional and pro-active that we have used. We would have no hesitation in recommending them in future.


      Mr & Mrs V, Epsom

    • Seller Testimonial

      first class service provided from start to finish

      Just a short note to thank all of the staff at the Epsom office for the first class service provided from start to finish regarding the sale of our property, with particular mention for Chris Titchner and Charlotte England. We have subsequently recommended your services to my mother in law and her sale has just exchanged in the same seamless way. Our property has been marked with another local independent a couple of times over the past few years without success - employing the right agent is key. Thanks once again

      Mr W, Epsom

    • Seller Testimonial

      courtesy, friendliness and skill

      I was very please with the way in which the whole move was carried out and would particularly thank your men for their courtesy, friendliness and skill. I have still not completely unpacked all the boxes but have so far found no breakages or damage, yours sincerely

      Mr W, Ewell

    • Seller Testimonial

      all your team seem very switched on

      Trust me, the benefits of coming and meeting the agents is so evident. You have a good outfit there, all your team seem very switched on. Chris seems like a good attribute to your business too. Please pass on my regards to the team.

      Mr L, Epsom

    • Seller Testimonial

      They were fantastic and worked wonders!

      Thanks Emily and a huge thanks to Ross and the lads. They were fantastic and worked wonders!  Thanks again. 

      Mrs H, Tadworth

    • Seller Testimonial

      careful you might give estate agents a good name!

      Thank you again for all of your help, advice and chasing to reach this successful conclusion. Your service was fantastic - and far outstrips anything I have experienced buying and selling homes in the past. Be careful you might give estate agents a good name!

      All the best

      Mr J, Epsom

    • Seller Testimonial

      excellent, friendly and professional service

      Just completed our house move today through The Personal Agent - thank you for the excellent, friendly and professional service throughout; from the first phone call on a Monday to agree their rate, by Saturday we'd already had 10+ viewings and an offer for the asking price, and less than two months later we are now moved in. Particular thanks to Chris and Sure for all your help!


      Mr C, Epsom

    • Seller Testimonial

      always on hand when we needed them

      Chris and the team were fantastic throughout our sale. The price they originally quoted us was what we sold our property for in the end. Chris and the team were always on hand when we needed them and without Chris' drive and determination I feel that the chain would've collapsed.

      A massive thank you from Gavin and the family, Epsom

    • Seller Testimonial

      My sincere thanks to you

      The Personal Agent and Tom in particular have been great. My sincere thanks to you mate for what you have done. You are a credit to the good Estate Agents community of Ewell and Epsom and we all know these are numbered! Cheers!

      Mr S, Ewell

    • Seller Testimonial

      absolutely 1st class

      The removal team were absolutely 1st class so if you can please pass on our thanks and appreciation.

      Mr & Mrs F, Stoneleigh


    • Seller Testimonial

      thanks and gratitude for the excellent service

      Dear Richard,

      Please accept our thanks and gratitude for the excellent service provided throughout by The Personal Agent. The company is far and away the best estate agent with whom we have dealt with during our 'selling experience'.

      Please pass on my thanks and gratitude to Chris for keeping me sane! I would also like you to thank all your staff for the kindness during the whole process.

      With Best Wishes Mr & Mrs T, Epsom

    • Seller Testimonial

      We're very glad we chose The Personal Agent

      Dear Chris,

      Thanks again for your help in keeping the process smooth, and to Charlotte for selling it! We're very glad we chose The Personal Agent to sell our property. We were pleased with the sensible price strategy, the professional team who showed the property and the speed with which we sold our place!

      All the best Mrs E, Epsom

    • Seller Testimonial

      Excellent service

      Excellent service, very helpful, always ready to chase solicitors and work with purchaser to identify blockage in the process. I had not used The Personal Agent before as I was in the property for 27 years and that agent was not around then. I've been wary of estate agents in the dim past but my experience this time was a whole lot better......

      Mr , Ewell

    • Seller Testimonial

      will not hesitate to recommend The Personal Agent

      May I take this opportunity to thank you and your colleagues for all your hard work and support. I will not hesitate to recommend The Personal Agent to friends and clients.

      Mr M, Epsom

    • Seller Testimonial

      very easy to deal with you and your team

      Gents ,

      Just a quick mail from Ira and I to thank you for all of the effort that has gone into making our move from 362 a success .

      It has been very easy to deal with you and your team there Chris . We have always felt that you have done the very best for us from day 1 , right from the way that the viewings were handled through the final stages of negotiation .

      It potentially sounds cheesy but the fact that you always call back and always kept us updated really counted . The little things as they say ..... I am very happy to say that we would not hesitate in recommending The Personal Agent to anyone thinking of moving in the area .

      Many thanks

      James, Ewell

    • Seller Testimonial

      honest approach is very refreshing

      Chris is probably the most professional estate agent I have come across. His honest approach is very refreshing and his attention to detail second to none. I would have no problems recommending Chris and the personal agent to anyone

      Mr B, Epsom

    • Seller Testimonial

      I've had superb service from the entire team

      I've had superb service from the entire team at TPA all the way through the selling process, everyone has been very thorough, friendly & professional, which has taken away the stress of selling, many thanks to all. I wouldn't hesitate to recommend TPA to anyone thinking of selling their house.

      Thanks again,

      best regards John

    • Seller Testimonial

      I believe they are genuinely setting new standards

      I recently sold my house with The Personal Agent. I was expecting the same level of service as I had experienced with other estate agents in Epsom. That's not what happened. From the first appraisal of my property to the day I handed the keys over, the entire process was handled on a very personal level but with absolute professionalism. I was consistently updated with progress reports, they liaised with all parties to iron out the inevitable glitches and the whole experience was 100% positive. I am actively recommending The Personal Agent to friends and business associates as I believe they are genuinely setting new standards.

      Mr B, Epsom

    • Seller Testimonial

      our first and only port of call


      We have been most impressed with you agency and wanted to let you know. We are over the moon with the amount of money we agreed to sell our house for and know that it simply wouldn't have been possible without your team's proactive attitude towards our sale. Next time we move The Personal Agent will be our first and only port of call.

      Thank you for everything,

      Mrs A, Stoneleigh

    • Seller Testimonial

      stunning service and professionalism throughout

      Hi Andrew,

      I wanted to send you an email to sincerely thank you for your company's stunning service and professionalism throughout the process. To know that yourself and your colleagues have been handling our process so well has made our long distance move a lot less stressful than we thought it would be. We have told all the Mums at school that there really is only one estate agent that we have dealt with that we would trust to look after us 100% and that is The Personal Agent.

      Thank you once again and we wish you the very best for the future.

      Simon , Stoneleigh

    • Seller Testimonial

      provided a truly excellent service

      The staff from Personal Agent's office in Epsom and Stoneleigh provided a truly excellent service for both selling our previous property and purchasing our new home. They were particularly helpful during the process after exchange leading up to completion which was complicated due to other parties in the chain. We would like to thank Personal Agent for their diligence and courtesy and would have no hesitation in recommending them.

      J & L

    • Seller Testimonial

      You made a stressful situation a lot easier

      I am more than happy with the service Charlotte provided during our recent sale of Hook Road

      (1) Charlotte was always on time for viewings of my property

      (2) She gave feedback on viewings promptly

      A very pleasant helpful young lady, always accommodating a real pleasure to deal with I have only one regret had Personal agent a property for sale that suited us I would have loved to have purchased it from them with Charlotte advise support and knowledge. Excellent sales person. Lovely personality with brilliant customer relations THANK YOU CHARLOTTE You made a stressful situation a lot easier for that I thank You personally

      Regards Joan

    • Seller Testimonial

      We could not fault them

      Our recent sale of property, was handled in a most professional manner by Andrew and his team ! We could not fault them , it was a pleasure to have had them for our agents. As this was the first time we had moved in 40 years , the whole experience was surprisingly stress free !

      Thank you Andrew !

      Kind regards

      Terry and Chris, Stoneleigh

    • Seller Testimonial

      A job really well done

      Hi Chris

       Just a quick note to say thank you for a great job getting the completion of my house through. Im really happy with how great you have been from your side of things managing this, and particular your patience when I'm so awful to get hold of. A job really well done and I would thoroughly recommend you to any friends looking to sell.



    • Seller Testimonial

      very friendly, honest, and efficient

      We have had the pleasure of using Personal Agent in Stoneleigh several times, we have always found the staff to be very friendly, honest, and efficient and would highly recommend them as a leading estate agent.


      Clive and Denise

    • Seller Testimonial

      we would certainly recommend you and your company

      Dear Chris,

      Thanks for all your help with our move. I'm sure things would have gone more slowly without your input. We were very impressed how proactive you were and we would certainly recommend you and your company to anyone moving in this area. Hopefully that won't be us in the near future !

      All the best,

      Mr and Mrs T

    • Seller Testimonial

      extremely impressed with the service

      Hi Andrew,

      I would like to thank you for all your help in securing and assisting us in the sale of our house. I can honestly say that without your help on all matters I would not be in the position to complete next week, I have been extremely impressed with the service of you and your team.



    • Seller Testimonial

      professional approach

      Dear Sam,

      Thank you for the way you dealt with the sale of our property.

      We appreciated the professional approach and the effort made to achieve the sale. You kept us informed through feedback on viewings & responded to phone calls promptly. You also helped to ensure that all involved in the chain achieved the completion of the sale through effective communication. We were impressed with the communication between members in your team and were reassured to know that we could interact with anyone in the branch.

      As for the actual move thank you for recommending the PA team. They did a great job and were cheerful & helpful throughout.

      Kind Regards

      Clem & Rob

    • Seller Testimonial

      accommodating at all times

      Hi Andrew,

      Thank you for your help in selling our home at Bernard place. I am glad i chose The Personal agent to sell the property.You all were very pleasant and accommodating at all times.

      Thanks again Andrew

      Siva, Stoneleigh

    • Seller Testimonial

      I have been recommending your services

      Dear Andrew,

      I still very much appreciate for your efforts that you showed us and I believe we couldn't get the deal through without your help. I have been recommending your services and will continue to do so.

      Kind regards, SW, Stoneleigh 

    • Seller Testimonial

      help and hard work

      Would like to thank Andrew and Paul for all their help and hard work in helping my Mum and Stepdad sell their house in Southfields SW18. They also managed to find Mum and Ray a lovely Bungalow in Firswood Ave in Stoneleigh. Have recommended the Personal Agent (Stoneleigh Branch) to my family and friends, and will continue to do so in the future.

      Yours Faithfully

      John, Stoneleigh

    • Seller Testimonial

      Thanks for all your assistance


      Thanks for all your assistance in the successful sale of my house in Ashdown Road. It was so much easier to know that you were showing prospective buyers around the property. I wish you and the Personal Agent all success in the future.


      Sandra, Epsom

    • Seller Testimonial

      keeping us continuously informed

      Chris worked tirelessly to hold the chain together and sort out problems as they arose, liaising up and down the chain, keeping us continuously informed and responding to our concerns and issues. There's no doubt that the process would have gone much less smoothly without him. It's easy to underestimate how much work has to be done to get the transaction to fruition, and Chris was key in making it happen.

      Mr G, Epsom

    • Seller Testimonial

      I received outstanding service

      I would like to thank Andrew, Paul and Emily of the Stoneleigh branch for all their help in selling my property. From the beginning to the end of the process they were all very friendly, professional, supportive and honest which I very much appreciated. I was kept well informed at all times and Andrew smoothed the way when there were problems in the chain. I received outstanding service and would be very happy to recommend them.

      Kind regards

      Pat, Stoneleigh

    • Seller Testimonial

      I found the service offered ..... first-class

      Hi Tom,

      When I went away to Australia for six weeks I was worried that the property might not sell. However, I was pleasantly surprised to hear by email that you had found me a buyer, and that they followed through, over the following months, to completion. I found the service offered by The Personal Agent first-class, and cannot thank you enough for all your endeavours.

      Best Wishes to you and the team.

      Kind Regards,

      Bob, Epsom

    • Seller Testimonial

      I wouldn't use any other agent

      I have dealt with Personal Agent several times over a number of years and have always had the same efficient and friendly service, I wouldn't use any other agent.

      Alastair D, Stoneleigh

    • Seller Testimonial

      Thanks for a job well done

      Hi Andrew,

      We got great results within the first week of marketing aided by terrific photos. Thanks for a job well done.


      Garrick, Stoneleigh

    • Seller Testimonial

      An absolute 5 star service

      I have recently sold my property through The Personal Agent. The service I received far exceeded all my expectations. As well as making every effort to locate prospective buyers I found them to be extremely helpful, advising and keeping me informed of progress every step of the way. An absolute 5 star service.

      Thank you to all

      Nicola, Stoneleigh

    • Seller Testimonial

      very pleased that we chose the Personal Agent

      We are very pleased that we chose the Personal Agent to act on our behalf when we were selling our house recently in Stoneleigh. We have found them very professional and were very pleased with the way our property was marketed. The brochure including the photographs were of excellent quality. We found Andrew's valuation very realistic and this was reflected by the number of people who both viewed and made offers on the property. Andrew's negotiating skills showed real experience as well as integrity. We have always had sound advice and found that any queries or phone calls have been promptly and efficiently dealt with. An important addition has been Andrew's good sense of humour. As the saying goes 'laughter is the best medicine' and this has been very helpful during the stress of moving house.

      Thank you to all at the Personal Agent.

      Colin and Gabrielle

    • Seller Testimonial

      A Big 'Thank you' .... for your kind donation

      Dear 'The Personal Agent',

      A Big 'Thank you' from the family and friends of Epsom Primary School for your kind donation. Your generosity has helped us raise £2,400 towards new musical instruments and an outdoor learning area.

      Sarah Carey (Chair)

      Epsom Primary School

    • Seller Testimonial

      you pulled all the stops out

      Hello Chris and Happy New Year to all the Team.

      I hope you enjoyed the choccies! I can only say "Hooray for Team PA" - you pulled all the stops out when our first buyer fell through and although for various reasons out of your control things got complicated you got us there in the end!

      Thank you all.

      Ms B, Epsom

    Testimonials from Buyers

    • Buyer Testimonial

      I would happily use you again

      The service I have received has been fantastic, from my first initial e-mail enquiry about what properties you had on the market in the area which was answered extremely promptly, to being shown around the house the first time to exchange contract...I would happily use you again and recommend you to anyone I know who is moving in the area.

      Mrs C

    • Buyer Testimonial

      it is service with a smile!

      Since registering with The Personal Agent I have been extremely pleased with the level of service they have continuously given me. I find The Personal Agent really do give their clients a personal service coupled with enthusiasm, reliability, motivation & friendliness. During this time they have arranged viewings for me and everything has been planned so well & efficiently. I am of the opinion that your objective is to give your clients the best possible service together with the "personal touch" with their sole aim of providing them with the prospective buyers they deserve. I am recommending The Personal Agent to friends & colleagues who wish to sell their properties & receive the same dedicated service that I have experienced. Well done to all the staff, it is service with a smile!

      Mrs R, Epsom

    • Buyer Testimonial

      the best estate agent we have dealt with

      We are both really grateful to you for all your help and I can say with absolute honesty that you have been the best estate agent we have dealt with by a country mile. As soon as our circumstances change I will be straight back in touch and I am sorry that you have invested so much time in us without reaping any reward.

      Mrs C, Guildford

    • Buyer Testimonial

      over the moon with your personal touch

      Hi Emma, just to say I was over the moon with your personal touch - you were always on the phone, returned my calls within minutes and always met with me when I needed. Overall, it was a very un-stressful move into my new flat, so I will most definitely use you again and recommend your services.

      Mr R, Epsom

    • Buyer Testimonial

      by far and away the best service in Epsom

      Dear Sue, I can't thank you enough for helping me find my house. Your readiness to find out my needs, sharpness in identifying likely candidates to meet them, quickness of alerting me to new prospects, patience with my requests, flexibility in finding out more and persistence in looking have served me well. You and your colleagues have really made the experience 'personal' and made the Personal Agents by far and away the best service in Epsom. Come round and help me celebrate my new house when you are in the area!

      Mrs S, Epsom

    • Buyer Testimonial

      absolutely streets ahead of the competition

      I have found the teams at all three of The Personal Agent's branches absolutely streets ahead of the competition. I have had regular calls from various members of the sales teams, all who had listened to exactly what I was looking for and called with the appropriate properties. Your service has been a pleasure and when I come to sell my property I will most certainly be back to The Personal Agent to do so.

      Mrs S, Stoneleigh

    • Buyer Testimonial

      It was great working with you and the team

      Hi Tom, Many thanks for your wishes and all the help and support you provided in making this possible. It was great working with you and the team. Regards,

      Mrs P, Chessington

    • Buyer Testimonial

      many thanks, it really is very much appreciated

      Dear Chris

      I am writing on behalf of Ewell Court Residents' Association to thank you and The Personal Agent for your sponsorship in support of the ECRA 75th Anniversary Celebration in Ewell Court Park on Sunday. It was an excellent day with glorious sunshine, an excellent ABBA tribute band and enough entrainment to make the residents from 0 years to 90 plus very happy. Our intention was to make as much of the event free or low cost as possible as a way of saying thank you to our residents who have, over the years, supported the Residents' Association and have taken a pride in their community and their environment. Your sponsorship helped us towards achieving that aim. Once again many thanks, it really is very much appreciated. With all good wishes Eber

      Councillor Eber A Kington

      Residents' Association, Ewell Court Ward

    • Buyer Testimonial

      Thanks for all the help from your agency

      Hi Charlotte, Thanks for all the help from your agency, a great service.

      Many thanks. Caroline, Epsom

    • Buyer Testimonial

      will be recommending you

      Hi Paul,

      Thank you for keeping us in the loop. We have been extremely impressed with everyone at the personal agent and will be recommending you all to family and friends!

      Kind regards

      Miss F, Stoneleigh

    • Buyer Testimonial

      We have already recommended The Personal Agent

      The Personal Agent recently helped us find a new home. Our contact, Paul was knowledgeable & up-front and only showed us properties that fitted our requirements. We have already recommended The Personal Agent to friends & family.

      Mrs D, Stoneleigh

    • Buyer Testimonial

      I would definitely recommend Personal Agent

      Many thanks to Chris and Sue in particular, but also to the whole team at Personal Agent, for making our move finally happen! Sue never gave up on finding us the right house and Chris was relentless in his determination to complete the sale. The process was long and at times very stressful (not through any fault of Personal Agent), but was made much easier by Sue's calmness, and Chris' persistence. I would definitely recommend Personal Agent and cannot thank them enough.

      Rachel, Epsom

    • Buyer Testimonial

      did everything he said he was going to do

      I just wanted to pass on positive feedback to your office with regards to your Tom, he took our offer for the property over the phone on the Saturday afternoon. It seems he diligently did everything he said he was going to do, and followed the correct channels; which gave us every chance of the offer being accepted.

      Please pass on our thanks.

      Mr F, Epsom

    • Buyer Testimonial

      gave us all the information and advice required

      Please pass on our thanks and positive feedback to Ashley who undertook the viewing on Saturday, she was great and she gave us all the information and advice required to act on Saturday.


      Ms S, Epsom

    • Buyer Testimonial

      Thanks for all your help

      To The Personal Agent Team,

      Thanks for all your help, for the hard work and support. We have finally found our dream house and settling well.

      Mr & Mrs B, Epsom

    • Buyer Testimonial

      extremely helpful and friendly

      Dear Chris,

      Sam was a very professional Estate Agent, extremely helpful and friendly whilst showing us around the house but he also gave us enough time and space so that he wasn't intrusive. Needless to say Sam's a credit to the team.

      Many thanks

      Mr G, Ewell

    • Buyer Testimonial

      I would recommend them to anyone

      I can't thank Chris, Sam and the team enough for helping me and my husband find our perfect home. It was a long search and at times we became disheartened following some dealings with unscrupulous sellers but Chris was determined to help us and through his hard work and perseverance we finally found a wonderful new home.

      Chris had infinite patience with my many questions and helped make the whole process as painless as possible.

      We dealt with many agents in our search for a home but the Personal Agent was by far the most professional and personable. I would recommend them to anyone who wants to deal with honest, straight forward Estate Agents.

      I owe the whole team a big batch of thank you brownies.

      Ms C, Ewell

    • Buyer Testimonial

      The Personal Agent team lived up to their name

      The Personal Agent team lived up to their name - a personal service which made the often stressful process of buying a new home seem more straightforward. The team was always upbeat and positive and quick to respond to our queries and have continued to be helpful post completion. The friendly team proved a welcome antidote to the stereotype of estate agents!

      Regards Sian

    • Buyer Testimonial

      The Personal Agent has our highest recommendation

      Hi Chris,

      We have now settled into our new home, although we still have lots of boxes to empty. Personal Agent made our move less stressful and I cannot thank all of the staff at Epsom enough for all the professional assistance we received from them. We as you know were downsizing and finding another property was not easy, with the help of your staff and their understanding of our needs it was made easier.

      We were involved in a chain which is something we had never experienced and Personal Agent were always available to keep us updated with the progress of our move, dealing with our purchaser and the solicitors involved.

      The Personal Agent has our highest recommendation.

      Thank you to all of the staff.

      Beryl and Juan.

    • Buyer Testimonial

      very personable and approachable

      Ashleigh is very personable and approachable. As first time buyers, Ashleigh gently guided us through the initial stages of offer, with very helpful advise, and patiently answered our many questions.

      Miss P, Epsom

    • Buyer Testimonial

      an absolute delight to deal with

      I have been dealing with Charlotte on the purchase of a new property. Charlotte has been an absolute delight to deal with. She could not have been more helpful and responsive.

      She is extremely professional - and very knowledgeable about the properties she has shown me. Any queries I have had, she has always answered as fully as possible, and when she didn't know the answer, she has immediately tried to find a response straight away.

      She has been very proactive in making suggestions about the properties I have looked at, and different suggestions of what might be suitable for me - but she has been in no way pushy. She has never made the mistake of trying to be too sales orientated or talking too much! She has got the balance right between telling me the benefits and attributes of a property, without being too sales orientated.

      I have dealt with a number of estate agents on both the sale and purchase of my properties, and Charlotte is certainly the most professional, knowledgeable and likeable!

      It has been a pleasure dealing with her.


    • Buyer Testimonial

      a friendly, professional and hardworking team

      The Epsom housing market is quite a challenging place from a buyers-perspective at the moment.

      The Personal Agent has given excellent service. From the moment of registering they have kept me fully informed by email and phone of potential opportunities coming to market that were appropriate to my criteria. I have felt fully informed and very well advised across the whole process by a friendly, professional and hardworking team. Viewing appointments have been managed very well at arranged times, with flexible evening appointments and adequate time to view. Communication is managed excellently using text, email and phone call to keep in touch.

      Felicity, Epsom

    • Buyer Testimonial

      very friendly, helpful and straightforward

      I am very pleased with the service I have received so far from the staff at The Personal Agent regarding the purchase of my new property. They have been very friendly, helpful and straightforward and have answered any queries I have had quickly and efficiently. I am in no doubt that the exemplary service shall remain so until the completion of the sale

      Ms M, Epsom

    • Buyer Testimonial

      the team went above and beyond the call of duty

      We were both really happy with the service that we received from The Personal Agent. We felt that all members of the team that we dealt with were professional, friendly and informative.

      Following our first purchase falling through we felt that the team went above and beyond the call of duty to find us the right property, often letting us know about properties as they went onto the market so that we could be one of the first to view the property.

      We found that all agents took time to understand the kind of property we were looking for, and therefore we felt the agency supported a focused search and meant that we didn't waste time seeing properties that did not meet our criteria.

      We were particularly impressed by the service that we received from Chris, Tom and Sue, all of whom worked incredibly hard on our behalf. Should we ever need to sell our property in Epsom I would certainly consider The Personal Agent as an estate agent based on our experiences.

      Ms H, Epsom

    • Buyer Testimonial

      we were really happy with your service

      Charlotte, we were really happy with your service and particularly with your professionalism and diligence. I'm really not sure we would be in our lovely house by now if it hadn't been for you. We are over the moon with the house - fell in love with it all over again and we're gradually making it our own.

      Ms H, Epsom

    • Buyer Testimonial

      unfailingly helpful and friendly

      From the point of making contact through to completion, Tom was unfailingly helpful and friendly, prompt in responding to our many questions and would often go beyond the call of duty. All timelines quoted were accurate, we didn't get any of the hard sales tactics/falsities employed by many other estate agents we met, and most importantly for us as first-time buyers, we were kept informed of progress and treated with respect.

      Best Wishes


    • Buyer Testimonial

      I will have the pleasure in dealing with you again

      Just a note to say that your approach towards my purchase of my flat in Epsom, made it all so smoothly and it was so nice to deal with you to the every days issues in regarding. In the near future I am planning to sell my property in college road and hopefully I will have the pleasure in dealing with you again in this matter.

      Kind regards


    • Buyer Testimonial

      tireless dedication

      We recently purchased a house through The Personal Agent in Epsom. We ended up in a complex and fragile chain, which may well have collapsed without the tireless dedication shown by Chris Titchener in keeping things moving and making sure everyone on the chain was aware of the situation.


      J and B

    • Buyer Testimonial

      approachable, professional and understanding

      We have been very impressed with the service provided by The Personal Agent we found them approachable, professional and understanding of our specific requirements. We wouldn't hesitate to use them again or recommend to friends.

      Mr A

    • Buyer Testimonial

      I cannot thank you enough

      Hi Andrew

      Just wanted to drop you a line to say thanks for your help in the purchase of my new home. I know that this was a difficult sale from your point of view but you never gave up and continually reassured me that we would get there in the end which of course we did, I cannot thank you enough for that as I would probably have given up and not finally moved into our dream home!

      Many thanks for all your trouble, I will certainly recommend your services to anyone I know who's moving.

      Kind regards


    • Buyer Testimonial

      It really was a pleasure to do business with you

      Dear Chris,

      It really was a pleasure to do business with you, and I mean that. I have had some bad experiences with the larger estate agent chains, but the personal touch from The Personal Agent was most welcome. I felt looked after every step of the way and if, in future, I come to sell my property, I would most definitely use your services.

      Once again, many thanks for all your help.

      Kind regards

      Kevin, Epsom

    • Buyer Testimonial

      excellent customer service


      Thank you so much for all the calls and emails regarding properties.

      We would like to thank you for the excellent customer service and efforts in alerting us to properties, other agencies would have a great deal to learn from you!

      Very best wishes,

      Jill, Ewell

    • Buyer Testimonial

      always friendly and helpful

      Chris handled our house purchase very professionally. He communicated with us well and was always friendly and helpful.

      I have no hesitation in recommending Chris and the Personal Agent to other buyers in the area.

      Dan R-G.

    • Buyer Testimonial

      always quick to offer advice and assistance

      We would like to say a very big thank you to Andrew, Paul and the Personal Agent team for all their valuable help right from the first viewing to moving day. We always felt they had our best interests at heart and were always quick to offer advice and assistance.

      Mr H, Stoneleigh

    • Buyer Testimonial

      continuous support throughout

      Hi Andrew,

      Please know that my wife and I have very much appreciated your continuous support throughout this transaction. We were so relieved to pick the keys yesterday and are very grateful to you for ensuring everything went so smoothly. We will look forward to speaking to you again on our next move.

      Many thanks again,

      Krishna, Stoneleigh

    • Buyer Testimonial

      Personal Agent were by far the best

      We bought and sold through Personal Agent and the service has been exceptional. Whilst looking for a house to purchase, we came across a number of agents and Personal Agent were by far the best in terms of speed of response, notifying us of new houses on the market and being friendly and approachable on viewings. Our property sold very quickly and I think that this was also due to the quality of the photos taken by Personal Agent and the range of advertising undertaken.


    • Buyer Testimonial

      incredibly helpful and prompt


      You have been incredibly helpful and prompt in our pursuing of Galen Close. From setting up the initial viewing to informing us promptly about changes in circumstances which has put us well on the way to securing our first home. When buying a property it is a great help to have some one who understands that dealing with things quickly and simply reduces the stress on all involved.

      Thank you.


    • Buyer Testimonial

      by far the most helpful estate agent

      Hi Ashleigh, 

      I wanted to thank you for all your help, as you were by far the most helpful estate agent I dealt with.

      Many thanks

      Danielle D, Epsom

    • Buyer Testimonial

      we were in very professional hands

      Hi Andrew,

      We'd like to thank you for all your great assistance in the successful purchase of our new home. We had been looking for a new home purchase since March 2013 and we had many viewings and open days through Personal Agent during this time all of which we thoroughly enjoyed. We particularly liked the way Paul dealt with our negotiations, we always knew that we were in very professional hands.

      We had dealings with many estate agents this year but it has to be said that your agency was one we were particularly impressed with and it is a perfect fitting that we got the home purchase through your company.

      We would gladly recommend people we know who are looking in the area to use your services.

      Best regards,

      Sheeraz, Stoneleigh

    • Buyer Testimonial

      Thanks again for a first class job

      Hi Sue,

      I was most impressed with the service from The Personal Agent generally and you in particular. It was down to your diligence and perseverance that we were able to view and offer on the property at very much the 11th hour. You also keep me informed during the, usual, drawn out process. I even got used to Chris' continuing hassling to hurry things along (ha ha) but I would rather have that than being unaware of any problems.

      Thanks again for a first class job.

      Kind Regards

      Barry and Amy

    • Buyer Testimonial

      great communication

      Chris was great in ensuring the move went as quickly and smoothly as possible and his great communication skills kept us fully up to date with events as the move progressed to completion

      Dan, Epsom

    • Buyer Testimonial

      "can do" attitude

      When I was a first time buyer it was Ashleigh Greetham that showed me my first viewing. Ashleigh was there throughout my subsequent viewings, all the way to completion, with a smile on her face and a "can do" attitude that was a great help in the purchase of what I now call home.

      If I ever sell my home it would be a pleasure to engage Ashleigh and The Personal Agent to act for me.

      Justyn [home owner] Epsom

    • Buyer Testimonial

      competent advice and good coordination throughout

      Very friendly and competent advice (especially Paul from Stoneleigh) and good coordination throughout the other Personal Agent offices - recommended choice if you are looking for a property in the Epsom area. Also great in facilitating the negotiation with the owner and quick in clearing the paperwork and procedures.

      Thumbs up!

      Fabio, Stoneleigh

    • Buyer Testimonial

      I would use The Personal agent again in the future

      The following is a statement about my experience with buying a property with the help of Chris Titchener. I can truly say that because of this person I would use The Personal agent again in the future. He was there constantly when I needed an advice. We were in a very complicated situation and he did his best to find solution for everybody. He never missed a call I made and I think that is why they are called personal agent. I felt I was important and I was a real person to him not just a property that needs to be sold. Receiving a really bad service from my solicitor, Chris was the person I called every time I felt desperate. I believe if it was not for him we would not complete on time which was really important in our case.

      Thank you, Chris!

      M, Epsom

    • Buyer Testimonial

      I would happily recommend you to everybody

      Hi Sue,

      I wanted to say big thank you for your help with buying our new home. With such a stressful case I have only good things to say about you.

      Thank you. I would happily recommend you to everybody.

      Best regards,


    Contact us


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