haart, Hornchurch

Dear Stephanie, I am just writing to let you know how much we appreciated your professional efforts and personal service as our sale progressor. Although it took a little while to complete; this was mainly due to the tardy responses of the buyer's solicitor. However you were a real star at chasing them and following up. It was lovely that you always kept me completely informed so that I always felt reassured. The bonus was our shared sense of humour; probably a very necessary skill in the maddening world of house sales and solicitors!I'm sure that your team recognise your hard work; I certainly appreciated such a pair of safe hands.

Kevin, I would like to draw your attention to efforts that I believe should be recognised within haart. We were very fortunate to have a fast initial offer however, this is not to remove any credit from the hard work of Danny and Tom who came to our home to put our property on the market, both guys were extremely friendly and easy to communicate with. Both acted extremely professionally and gave us comfort that our home was being sold through the right agents. This was a hard task given previous bad experiences with a previous agent. Since the offer was made we have been put in the hands of Stephanie. I had never heard of a sales progressor before, I would now not move without one. Stephanie has made the process seamless with regard to communications between all involved parties. Stephanie has been extremely proactive and communicates effectively flexing her style according to the task at hand. I have been very impressed with Stephanie and the fact that she is not always in the office has not made the slightest bit of difference. I imagine from her hardworking character that she accomplishes in her part time hours what others couldn't accomplish in their full time week. Many thanks again. Hopefully we will complete on our property today. Your services were recommended to me and I will now also be recommending your services to others. Thank you again. Jane Lennon, July 2015

It's now been a few weeks since my move which with your invaluable help went exceptionally smoothly. Everyone involved made this great transition easier after 38 years in the same property. Special thanks must go to Leigh who didn't mind some silly questions I asked. As for you I can't thank you enough for your advice and patience. Thanks you again. Fiona Cook, November 2015

I am very happy with the work Stephanie did to progress my sale through to exchange and completion. She was very knowledgeable of the whole conveyancing process. When there were some issues lower down the chain she really helped to keep the whole thing together. Stephanie kept me well informed with regular updates and always returned all my calls and emails. There is a real skill involved in making sure everyone does what's needed to reach the desired result and, being able to do this without becoming annoying! Throughout the process Stephanie was always friendly and professional and I felt that I was working with her rather than being pushed. I would also like to thank Danny and Georgina for their assistance at the beginning of my sale. Linda Gladden, July 2016

Stephanie, I would like to thank you personally for your excellent correspondence regarding the sale of my house. I was very impressed with your quick responses. I would also like to thank Danny for the same professionalism; you both did a great job. I will definitely recommend both you and Danny to friends and family in the future. Angie Bihmoutine, July 2016

Steph, well we got there at last. I must say you were a great help with completing the sale at the 3rd attempt; none of which were your fault. Your attention to detail and not leaving a stone unturned was amazing and really helped in getting the sale over the line. Many thanks once again. Mike Elsom, September 2015

I would like to start with thanking Tom who in our opinion was the most friendly and professional agent we had ever come across. Tom was a delight to be around and this actually showed in his presentation, he was a good trusting character who made it clear to us that haart was the company we wanted to proceed with. Danny and Leigh were very kind and helpful on each call regarding the sale of my mum's house. They filled us with trust and security that our home was in safe hands. They quickly found a buyer and secured the deal almost instantly.Finally, a big thank you to Stephanie for all the kind call's and updates. Each step was clearly explained; if ever I was unsure she was just a call away. I would like to say that I already recommended haart in Hornchurch to both friends and family.Thank you to an amazingly professional team. Michael Battley, January 2016

We were really pleased with haart in Hornchurch. They organised 2 open days and the house was sold very quickly. Tom took fabulous photos which made a huge difference to the pictures that were taken by a rival agency a few years ago. Stephanie Parnell has been great at keeping in touch with us and chasing all the solicitors. We were very satisfied with our haart experience. Mrs & Mrs T Gow, August 2015

Dear Ronnie, we would like to take this opportunity to thank yourself and all of the other staff there who have had a hand in the sale of our property. From the initial visit through all aspects of the process, we have been impressed by the quality and professionalism of the service we received. We would, however, like to make a special mention of herculean efforts of Stephanie, your sales progressor who went not so much the extra mile, but more like a full 26 mile marathon. At each and every opportunity, Stephanie was there to advise, inform and, when things weren't going too well, to reassure. At all times we felt that she was completely in our corner right until the end. You should know that in Stephanie you have an outstanding member of staff who is an asset to haart in general and to your office in particular. Steve Sexton, July 2016

I would like to take this opportunity to thank you for representing our house. We have been more than happy with your representation. I would however like to mention Stephanie's involvement which was undoubtedly over and above the norm. Being part of a 6 chain sale and purchase Stephanie was always on hand to soothe over, deal with, get to the bottom of and I would say was the link that kept us all going. Thank you haart but a special thank you Stephanie for all you have done. Elaine Griffiths, October 2015

Stephanie, now that we are settled into our new home, I just wanted to say thank you for all the hard work you put in to my sale and purchase. It was an extremely stressful time for me but your regular updates always kept me informed of progress. I am sure you went over and above what was expected of you and were always only a phone call away. I would certainly have no hesitation in recommending you and your team. Thank you once again. Tracey Smith, September 2015

Stephanie, I just wanted to send you an email to thank you for your help in completing the sales of our property in Hornchurch. Even though the process was stressful at times, you made it very easy for us to overcome the problems standing in our way. You were always professional, happy to talk and very knowledgeable on the process. I was impressed with haart overall, starting with the advice and attention we received from Tom who was so complimentary on our property, we took all of his advice and sold our property for much more than we ever expected. Plus, the photos he took for us which were included free of charge and not as a premium listing were so good I started to fall in love with my house again. Thank you Stephanie and everyone else at haart who helped with this sale. We are now very happy and settled in our new home. Sam Gow, September 2015

We dealt with Ronnie and Stephanie and they were excellent; very professional, but also very approachable and friendly. All of the staff at haart in Hornchurch were all really nice and so helpful whenever we contacted the office. I also have to mention Sam, who was lovely. So, thanks again for a fabulous service and, it definitely made the move both easy and stress free. Julie & Peter Graham, May 2016

Just a quick note to say a big thanks for all of your help and hard work regarding the sale. It was a difficult flat to sell and you really did do an excellent job.Thanks also to Stephanie who was always most efficient and always on top of chasing the solicitors towards the end. Best regards to you and the rest of your team. Ashley Faint, June 2016

Stephanie from the Hornchurch branch of haart was our main contact during the sale of our house. At all times, Stephanie provided a professional and helpful service, often going beyond her responsibilities to gather information and the status of our move. This was not just for the sale of our property in Hornchurch, but Stephanie also went out of her way to liaise with the estate agents for the property we have purchased in Dorset. During the transaction, Stephanie built a professional relationship with my wife and I and we felt totally confident in her ability to resolve problems, moving things forward towards completion. At all times we found Stephanie very reassuring during what was a stressful experience at times. We would strongly recommend haart to any future seller or buyer in the Hornchurch area. Barry Norris, November 2015

The service provided by haart from the initial interview and valuation to the viewings, purchase acceptance and the eventual completion was a very professionally run and thoroughly organised team enterprise. The role of sale progressor especially was of great benefit to us, with a particularly busy business workload and other major domestic issues going on in parallel in our lives. The complexity caused by the legal land registry issues were clearly explained and the associated delays fully understood. The comfort and confidence provided by regular personal and e-mailed updates was well worth the financial investment. I would strongly recommend the full services of haart to others. Paul Bussey, March 2016

I just wanted to say a very big thank you to you all. Thank you for keeping me up to date throughout the whole process from start to finish. After the sale was agreed, I did not think that there would be much contact, but you maintained contacted all the time, even if it was just to say nothing was happening at this point. Even when the situation became a little worrying, you Hanna and Ronnie were always there every step of the way reassuring me, and pushing the sale on. Thank you so much for everything. Amanda White, March 2016

As for your service to us Stephanie, it has indeed been above and beyond, you've spent many a lengthy conversation on the phone with me helping me understand issues no matter how simple and for that I'll be forever grateful. You have undoubtedly made a very stressful process much, much easier - and Charlotte and I thank you for that. We will be recommending you personally and therefore haart in Hornchurch to all of our friends. Jack Brennan, October 2015

I am writing the below on behalf of my parents and their recent move which went really well and they are now settling in.We would like to thank you personally for all the assistance, the liaison with the solicitors and for the checking for correctness of the documents.We had not moved for some forty years and we were way out of our depth on all the procedures and your help was invaluable to us. We would also like to mention how good the service was that we had from all of the staff at haart and we will not hesitate in recommending them to all our friends. Annette & Frank Holt, September 2015

I just wanted to thank you and your colleagues particularly yourself Ronnie and George for the service you provided during the sale of my flat. I was extremely impressed, especially as we had some hurdles with solicitors etc, so thank you all and, I wish you all the very best. I would not hesitate to recommended haart to my friends and family due to the excellent service I received from you. Thanks again. Lee Sparkes, June 2016

To haart in Hornchurch, thank you so very much for all the work you all done for the recent property purchase; I would like to say special thank you to Stephanie she always went above and beyond her duties to help wherever she could, so thank you again. Neil Askew, July 2015

Just a quick line to thank you, Danny and Stephanie for all your mediation between myself and the seller to progress the sale of the property to completion. There is absolutely no doubt in my mind, that without your help and expertise this sale would not have happened. Many thanks once again. Wendy Phillips, June 2016

Emanuel and I wanted to thank you tremendously for the hard work and diligence you displayed throughout the sale of our property. The process of purchasing a property was very stressful but you made it easier by your regular updates, keeping us informed and going above and beyond to help us at every stage. Although the purchase did not go through in the end, it is testament of your character and hard work that you have continued to look for suitable properties for us. We have continued to hear from you and feel that the service you provided surpasses the initial sale. You genuinely want to help us and ensure we succeed in finding our dream house. I really cannot thank you enough. You have given us the confidence that we should continue to look for our ideal house with haart, especially if all their employees are like you. I hope we can find a property through your branch so we have the pleasure of working with you again. I will definitely ensure to recommend both haart and yourself to friends and family who want to buy or rent properties. Sarah & Emanuel, May 2016

Dear Stephanie, I want to say a big thank you, for all of your help and patience throughout this entire process, always happy to answer all my questions no matter how silly or small they seemed. Also, how efficiently you kept me up to date with developments ; or even when there was a lack of developments throughout probate, you kept me in the loop of what was going on. Being a first time buyer I didn't know what to expect, however, you and everyone at haart have been so helpful and friendly about all of my questions and requests. I particularly want to say thank you to Sam and Hannah as well for showing me around and being patient whilst I measured up. Overall my experience with haart has exceeded my expectations and I just wanted to thank you all. Hayley Billington, July 2016

Stephanie, I would like to thank you for all the support, commitment and expertise you provided with our house move. To say you made a massive difference to us is a huge understatement and, you were not even our estate agent. I realised very quickly that I could trust and rely on you totally, rightly or wrongly it was always you I turned to when things got difficult; which was quite often. It was not only your knowledge and expertise but the empathy and understanding you showed when times were tough. You kept it all going and we are extremely grateful for that. So many, many thanks to you. Steve Mallows, October 2015

The guys at Hornchurch haart have been nothing but excellent towards me and my partner throughout the purchase of our property. They have really gone above and beyond to help us in every way and answered all our questions, we so grateful for all they have done for us and would recommend them to anyone looking for a property. Ronnie, Stephanie, and Georgina gave us a first class service all the way. Much appreciated and thanks again. Zach Mila, June 2016

Stephanie, I want to thank you for your support and excellent client service throughout my recent house purchase, from the time of introduction I felt that based on the service you said you could provide I would be in safe hands; And I was. You have been excellent at keeping me up to date at all the key times and with all items of the sale without bombarding me with unnecessary communication; or my having to chase you. You have explained things very well and have taken into account all of my requirements as a buyer, you understood the whole chain's objectives and point of view. You are excellent in communication and I feel you manage your stakeholders very well, you proved by chasing for updates from the chain that you have a good ability to move things at pace and get all the ducks lined up correctly. I could do with a you in my business. Finally as a house buyer based on your service in that branch I would recommend the agents you work for. Anonymous, October 2015

We were first shown our dream home by Sam. He was punctual and extremely well informed about the property. Following our viewing, he was on hand to answer any queries we had. I always found him very realistic and most supportive. I found Sam very approachable and I admired his honesty.Sam certainly helped us make the right decision. I cannot praise or thank him highly enough.I would also like Stephanie as our purchase was particularly difficult and stretched over a six month period. I would often telephone Stephanie several times a day and never once did I feel uneasy. Her telephone manner was excellent. Stephanie offered reassurance and expertise. She always listened attentively and offered sound advice. She always followed up any query I may have had. Stephanie certainly made a challenging journey a lot less painful. An excellent service. Thelma McGorrighan, February 2016