haart, Newport

I am very impressed with the total professional service that I received from haart. From the valuation by Jonathan, who told me I could get more for my property than I ever imagined and he was right! Throughout the sales process I would like to say a special thanks to Charlie. The biggest mention has to go to Rebecca, she performed above and beyond what I expected, chasing the estate agent that I was buying from, getting forms from the solicitors for me to sign at the weekend, when I couldn't make it during weekdays. In fact she was chasing everything along to make it a very smooth transaction indeed. Thank you haart, I will definitely use you the next time I move.

Rebecca, firstly, thank you for agreeing to sell my property and offering me your expertise. I am sure that you are aware making the decision to put your property on the market is a nail biting and stressful experience. Thank you also, for how quickly you arranged for the property to be valued. I was shocked that within 24 hours my property was assigned with, a For Sale board and went live on the Internet. I was delighted by the flattering comments that were written about my property and believe that encouraged a great number of people to view the property. I was adamant that I would not reduce the price so I would like to thank you personally for the efforts made to secure an exchange on the property and was delighted with the offer price I received. You took a vested interest in the property and offered sound advice and support throughout. Finally, I would like to commend you on your professionalism and, for being a friendly voice at the end of the phone always willing and able to assist me in any way you could.I will most certainly be recommending haart and you to family and friends.Please forward this email to your line manager as I believe that you went above and beyond in your duties. I hope you are recognised for your effort.

Needless to say, buying or selling properties must be one of the most challenging exercises one can ever experience in a whole lifetime. May we take this opportunity to share that in the context latterly referred to, all our dealings with haart can but be complimented. The service has been truly professional and provides clients with a huge degree of confidence to embark and continue with their venture. Not to embarrass you Sarah but on a personal note; all the dealings we have had with your good-self have been exemplary. Thank you.

Malcolm & Jacqui Morris, July 2016

Both my wife and I would like to say a very big thank you to all the haart team in Newport for all their help in the selling and buying of our properties, from Charlie at the first introduction to the new property, to Jonathan and the sale of our old property. Also a big thank you to Becci for pushing things through. A great big thank you.

Trevor Lloyd, June 2016

A very big thanks to all staff involved with the selling of our home, from Jonathan who valued the property, to Charlie who dealt with all the viewings, Levi who we had many phone conversation with and last but not least especially Becs who did most of the hard work! Many thanks to all concerned and well done guys.

Mr P Sweetingham, June 2016

I changed to haart after being dissatisfied with my previous agent. Although slightly more expensive, I got so many more viewings whilst my house was on the market. Weekly updates from Becci in the office on viewers and detailed feedback meant we could work out a strategy to get my house sold. I lost count how many times Levi showed prospective buyers around but every time, I felt like both him and haart were really trying to get a good deal for me rather than just earning their fee. I felt valued as a customer and would definitely recommend them to others.

Sally Fletcher, June 2016

Along with Levi and Beccie and the entire branch kept me fully updated throughout the process of selling my late father in laws house. The service they gave was exceptionally good; I really could not have asked for anymore, thank you so much.

Stuart Pitman, June 2016

Dear all, just a short note to say how impressed I was with the service that I had regarding my sale, from day one meeting Levi, right through with my dealings with Charlie and especially Becci who kept me up to speed weekly and made sure all went through on time. I will certainly recommend haart to others and I wish you all well. Many thanks.

Steve Browning, June 2016

We had already used two other estate agents when wanting to sell our flat in Newport. One had the property on the market for a year and only managed to arrange one viewing. We then turned to haart to try and get the property sold. Right from the start they were professional courteous and helpful in their approach. They managed to arrange numerous viewings and the enthusiasm of Charlotte for the property was infectious and no doubt helped to generate the interest in the property, that we knew that it deserved. Once under offer Rebecca took over and helped to push the sale through, managing the chain and keeping us informed at every stage of the process. I would like to say thank you for all the hard work and enthusiasm of the team in Newport, and of Charlie and Bex in particular.

Philip, June 2016

I must thank Levi and the team at haart in Newport for the professional way in which they dealt with our house sale. Although the process was challenging in the extreme, we are very happy with the outcome, and would recommend them to anybody wishing to sell their properties in the future.

Dave & Christine Lock, March 2016

Throughout the period of our property being for sale we found the haart team very responsive, friendly, efficient and thoroughly professional. The team were always available for discussion and readily provided feedback after viewings. I would extend my thanks in particular to Levi whom I probably had most dealings with and Becky for her extremely prompt communications and friendly support.

Mr B Williams, December 2015

I would like to say I was very satisfied with the service I received from haart in Newport, they kept me informed about all aspects of the sale and how the market was doing, I have dealt with about four estate agents in Newport, which were all very frustrating especially regarding feedback from viewings, but haart were really very good. The staff who stood out for me were John and Rebecca; they were both on the ball and very helpful with their quick response to emails and telephone calls. We are living in Italy, so was very helpful with the quick replies. I would use haart again and would recommend them to other buyers and sellers.

Kim Davies, October 2015

I would like to thank everyone at haart for everything they did for us. Becci was outstanding; nothing was ever to much effort for her and always kept us updated. She definitely went above and beyond and deserves recognition for her efforts. Even on her days off she still helped us with questions that we wanted answers on. Becci was always calm and nothing was too much trouble. If I had a business I would definitely want her working in it as her communication skills were amazing. Also John who was so, so helpful, his fast moving to find us another buyer and also his honesty with everything helped enable us to buy the house of our dreams. On the day of moving he saved the day for us again going above and beyond on a personal level. John is amazing and again a great asset to you. Jon was our first contact with haart, he was excellent in explaining everything to us and taking time out when my husband and I got very upset when the first people pulled out of sale, I think I cried more to him than my own husband. Jon is a fab young man and also an asset to your company. We would like to thank you from the bottom of our haart for everything and enabling us to secure our dream home forever.

Mark & Olivia Brown, October 2015

This was the first time I had sold a property and was always waiting for the worst to happen but it didn't and sold. Becci was amazing and even answered my emails on her day off, Jonathan was the person who valued my property and he was always easy to talk to as was Sarah and Levi. I am sorry if I have missed anyone.

Gina Ravenscroft, October 2015

Was apprehensive about the higher fees, but you do get what you pay for. Right from first visit with Sarah we could tell they were with the right people for the sale. Special mention to Rebecca who managed to negotiate our sale within 3 days; not once but twice when first buyers pulled out ensuring that we didn't lose property we wanted to buy. These guys kept in constant contact all through process great job team, from a happy Browne family.

The Browne Family, August 2015

I would like to thank the team at haart in Newport for their exceptional professional and friendly service. They secured a sale on our property within 2 weeks of it being on the market.We also purchased our new home with haart and the purchase and sale assistance we received were exemplary. Nothing was too much trouble. I have recommended the Newport branch to all family and friends. Can't thank the staff enough, especially Becci who is worth her weight in gold.

Denitza Williams, July 2015

The agent I dealt with most was Rebecca. I was extremely pleased with her efficiency and bubbly character throughout the whole process of selling my house. She always returned my calls, kept me up to date with the sale and followed up with the buyers and solicitors. I really felt like she was on my side and I really appreciated her help. Thanks again.

Elkie Phillips, July 2015

John, just a note to you and Becci and any other staff who were involved in the sale of our house, many many thanks for all the work you did, this was the first time we have sold a house and you all made it so easy for us. John you were better than your word, so on behalf of myself and Sandra, we wish you all the best for the future. Thanks again for all you have done.

Graham & Sandra Sully, July 2015

Dear Rebecca, just thought I would say that I would thoroughly recommend haart estate agents after the service I received in my recent purchase of the apartment. I could not have asked for better service than that supplied by you, Rebecca and Charlotte. I wish much success for you both in the future.

A very professional service given by all the team, you were a pleasure to deal with and I will definitely recommend. The people who I dealt with within the team were Richard Selway, absolutely brilliant in every way, I also dealt with our good self and Levi who has moved to your Cwmbran branch. Thank you all so much for everything.

Christine Abdie, June 2016

I recently completed the purchase of my first property through haart estate agents, Newport. I was very pleased with the level of professional and friendly service I received and how straight forward and easy the whole buying process was made for me. I received great communication by Levi whilst making an offer on the property, and I was kept up to date with progress at each step of the buying process with regular updates and instructions from sales manager, Rebecca. Thank you all for your help in purchasing my own home.

Dale Clark, June 2016

I just wanted to pass on my thanks for all of your assistance. It is very difficult for me to view properties since my accident and your assistance in planning my day, the suggestion of similar potential properties, and your patience with my walking difficulties made this an exceedingly straightforward viewing. I have taken on board all of the points that you made and it is with great difficulty that I have come to the conclusion that on this occasion we will not be progressing with this property, but am exceedingly thankful for the information you sent through and the constant communication you have kept with me. For reference there is an estate agent in Cwmbran; the other area we are looking at, that I will no longer have anything to do with due to their poor attitude, it is such a welcome relief to know that not all estate agents are like that. I wish you all the very best and thank you once again for everything.

Julie Donaghey, May 2016

haart Newport were fantastic helping us find a buy to let property. We managed to complete; exchange and then let out property all in the same day! Rebecca went above and beyond to make our sale go through and we also had excellent service from Charlie, Ashley and Julie. Great team; can't fault haart Newport we will definitely be using them again on our next purchase.

Rachel Howells, April 2016

An exceptionally helpful team, Levi, who showed me around the property so friendly and very helpful, Sarah and Becky who kept me fully informed of how things were going and kept me updated on every aspect of the sale; rang me regularly and always got back to me when I called, I am so very pleased with all of their help and cannot thank them enough.

Kim Slade, April 2016

I wanted to let you know that I was extremely happy with the service I received when purchasing my property through yourselves. You and Levi in particular, really made the experience so much easier to deal with so I wanted to thank you both and anyone else involved in dealing with my file. As you already know, my situation at the time wasn't the best and I really felt that you appreciated the urgency on completion and you made me feel comfortable that you were doing everything you possibly could to get it finalised as soon as possible. In the past I have found purchasing a property very stressful but certainly not this time, so I really appreciated that! I would also like to thank Richard the mortgage advisor for carefully explaining everything and keeping me informed along the way as did you all. Due to the 10 out of 10 service I received from you I wouldn't even hesitate to use you again in the future and I would thoroughly recommend you. Thank you so much again.

Rachel Nicol, April 2016

Levi, thank you for meeting with me today. I really appreciate all the effort you have made to help facilitate my search of my first property. I can see you've much taken time to make some great suggestions. Although they haven't quite suited me, they have been great for me to learn exactly what I am looking for. It has also been great of you to discuss the area as well, as I am new to Newport and I was hugely grateful and appreciative of your honest and detailed advice.

Lauren Astell, April 2016

I can honestly say I would definitely use your company again and recommend you to family and friends. I was very happy with the service. Levi was the only person we dealt face to face with and he is really lovely and was very good. I am so very happy for all his help when buying and also grateful to you Rebecca, for your help afterwards and, when I sent some emails to you, you were also very helpful. Thanks again.

Hev Walters, February 2016

It has been a pleasure dealing with haart in Newport during the purchase of my new home. Both Charlie and Rebecca could not have been more helpful; from first viewings to completion they both ensured that everything went so smoothly, thank you.

Ashley Harkus, February 2016

Levi, many thanks for yesterday's visit, just wanted to thank you for your time and to say how pleased we were to have met you. We just wanted to give you some thanks and feedback as you made us feel completely at ease. This was our first house viewing and we were quite nervous but you changed that. Please can you pass on our thanks to your manager as your professionalism was second to none. We really appreciated everything and look forward to seeing you Tuesday.

Carla Bushell, January 2016

The service we received from haart's Newport office when buying our flat was excellent. Everyone we dealt with was polite, helpful and friendly, even during some rather tense moments when our purchase was beginning to look a little uncertain. Becci was fantastic during the whole process. She kept us updated on progress, chased the vendor and solicitors on our behalf in order to expedite the purchase, and always remained calm, patient and understanding during our many and, sometimes rather fraught phone calls and emails. Becci's communication with us were regular and she always returned calls. If unavailable, her colleagues in the office were obliging and helpful. We were very happy with everyone we dealt with and on the strength of this experience would recommend haart to anyone buying or selling a property.

Melissa Gannon, October 2015

My house was bought via haart estate agents in Newport. I found them all to be helpful at every opportunity, in particular huge thanks to John who demonstrated professionalism, courtesy and thoughtfulness at all stages of the buying process. My move was particularly fraught due to Solicitors shortfalls in service but haart's did everything they could to help, thanks also to Becci and Levi.

Sarah Darling, October 2015

We have viewed a number of houses with haart in Newport and purchased one of them recently. We have found the service from haart very friendly and very efficient and queries were responded to extremely promptly. Becci and Levi have been particularly helpful. Thank you so much.

Barbara Tawton, October 2015

Just wanted to say a big thanks to JP who showed us around 3 properties last Friday. He was great. We saw 8 properties that day, 3 were with him. Though our preferred property in the end was not yours, JP was miles and away our favourite estate agent to view with. He was friendly and informative without being pushy. We'd ask for him again if the opportunity comes up. Thanks again John for your time.

Justine Davies, July 2015

I am just writing this quick email to say what a credit Levi is to your company. He met my girlfriend and I at a property in Langstone and was extremely helpful. I have dealt with many agents in the past (through other estate agents may I add!) and they have not shown any interest at all and just left us to our own devices, in short they may as well have not been there. Levi was the complete opposite, he asked us questions around what we were looking for, how we found other properties in comparison. He really made an effort to understand us. He showed us around and was very friendly and was keen to listen to what we had to say. I have not felt the urge to write an email after a house viewing before, as prior to this meeting I have never really been left feeling impressed by the agents, but I felt some recognition was fitting in this case. Thank you again Levi.

William Adams, July 2015

I would like to thank you John for all the help you have given me whilst out on my property searches; your local knowledge, which you share freely has really helped me with deciding the area's that I want to be investing in. You always give a warm welcome and although I have yet to buy a property, the service you have given means that when it happens I already know that I will be in save hands.

C Nash, June 2015