haart, Sutton

I am writing in order to express my gratitude for the excellent service provided by Sandy in relation to the sale of my property. The overall process was protracted by the inefficiencies of the buyer's solicitors, thereby jeopardising the completion of the sale. However, Sandy's resilience and perseverance ensured a successful final outcome and I would like to commend her for her efforts and professionalism. Many thanks for taking the pain out of this difficult and frustrating sale. Ray Halsall, March 2016

We were really impressed with the service and help provided by the Sutton Branch - Michael, Sara and Dan were absolutely brilliant. The staff at Sutton really were amazing, so a big thank you to you all. Mr & Mrs Raymond Whitely, June 2015

haart were most helpful and you really felt like the Michael of the Sutton branch was part of your family. He gave a really good personal service which was faultless. All follow ups by other members of staff were just the same, the entire team was very friendly and helpful. Mr E Bailey, May 2015

After receiving an offer on my property, I received an introduction email from Sandy Barnett; sales progression manager. Sandy is an outstanding lady, not only is she knowledgeable, professional and exceptionally great at her job. Sandy also has a warm manner, communicates all steps undertaken and explains the process in terms that are understood by someone like myself! Selling my property has been an extremely stressful process, due to solicitors. Without Sandy, this would have been even more so. I would like to express my sincere thanks to Sandy, and have no doubt in saying you are very lucky to have her on your team. Miss S Wells-Pitchley, June 2016

From the time you took over the final negotiations and closing of the sale, my customer experience improved dramatically. The small things matter in this phase and simply returning my calls when you said you would, removed considerable frustration. From that foundation you were then consistent and transparent with me providing factual information, good or bad, and that helped me to feel that at least I knew what was going on. When we spoke on the phone you were well prepared, you knew who the participants in the chain were and you knew where they were in their process and their circumstances; without giving away anything confidential. This professionalism engendered trust and therefore removed doubt and second guesses. This was a big deal for me, the last thing I needed was spin and smart sales talk. You avoided that, navigated a 4 stage chain and landed the sale. Well done and thank you. Paul Everett, March 2016