Darlows, Albany Road

I was very impressed with your swift service and professionalism. You kept me informed every step of the way and you managed to find a very nice tenant, who wanted to move in only a week after it went onto the market which was absolutely fantastic. Thank you, I will not hesitate to ask you to rent it again for me next time round. Dendry Vickery, May 2015

Dear Darlows lettings, I am writing to let you know that I have been very pleased with the service received from Noreen. Being a first time landlady, I felt very anxious letting out my property. I was even tempted to sell to avoid the horror stories associated with lettings. Noreen explained the Darlows applicant qualifying procedure, the stringent referencing criteria and the options to have rent and legal protection which helps protect landlords from losing rent making the process stress free. I am very pleased with my dealings with Darlows and have not had any issues. I would most definitely recommend the service particularly Noreen who has just been fantastic throughout the entire process. Jenny Dyson, January 2016

Noreen's been really helpful in every aspect of the rental process and very informative with regard to explaining when and where viewings would take place. Noreen has also been excellent when dealing with contractors, arranging appropriate work to help improve the quality and condition of property, communicating with utility companies and frankly anything else you can think of like getting dehumidifiers and generally making recommendations for appropriate works. Being an overseas landlord it is very important to have a trusting and reliable agent to act on my behalf. Sam, August 2015

Following the recent departure of our tenants from the property, we wanted to let you know how happy we were with the remarketing of the house, was has been taken care of by the team at Darlows in Albany Road. You, in particular, took great care to keep us appraised of the whole process from conducting viewings with any interested parties through to the move in of the new tenants. It has been very smooth and we cannot fault your work ethic. We would also like to thank you for arranging access to British Gas on a day when neither of us were able to be at the house. You certainly went the extra mile for us. We very much appreciated your efforts. Thank you. Liz S & Penny B, September 2015

The service I received from Darlows lettings was fantastic right from the beginning. They managed to let my property within 2 hours of it being on the market, which was fantastic and easy for me. In terms of customer service, I dealt primarily with Jordan, who was extremely friendly and professional. Whenever I had any questions or queries about the process of letting my property, he was on hand and responded quickly and clearly. I would definitely recommend Darlows lettings to friends. Richard O'Leary, June 2015

I'm pleased to provide positive feedback for both Sophie and yourself. I would like to thank you both for dealing with me personally and not referring me to your colleagues which I have found very beneficial. You have dealt with my calls in a very professional manner and returned calls efficiently. From experience I can say that dealing with more than a couple of people over one matter isn't great, information is less likely to be directed to the right people and concerns are not dealt with promptly. I feel you have helped considerably to avoid this happening. My experience with the letting of this time has been great thanks to Sophie and you. Christina Durbin, August 2015

My experience with Darlow's lettings in Cardiff has been quick and very easy considering my circumstances. Noreen has helped support me with paperwork, reference checks and money transfers. My previous experience with agents has not been the best; I am a tenant receiving help from the council which has put many agents off. Noreen has been very understanding and helped match me up to the best possible property that accepted my circumstances. I really appreciated all her help and always felt that Noreen wanted the very best for me. I am very happy with the support from all throughout the process, so thanks again once more. Sam Watkins, October 2015

Tristram, I would just like to say a very big thank you for processing all the details of the house for me in Cardiff. You worked really hard to get this place for me when there was a problem with the credit references and you pushed out all stops to get me the property; you are a credit to Darlows, so many thanks once again for this. I really wish you the best with Darlows in the future. Wendy Martin, September 2016

We had been looking for places to rent for 3 months and could not find anywhere suitable; all the estate agents we dealt with were not helpful at all. I phoned Darlow's after seeing a property on Rightmove, Noreen answered the phone. The property I enquired about had gone but to my surprise Noreen asked what type of property I was looking for and she recommended a property to me that was not even on the market yet. She made me feel excited to view it; Noreen told me she would phone me later in the afternoon to see if she could book a viewing for me. Later that evening I had a phone call to say my viewing was booked for two days later. I was pleasantly surprised with the service that Noreen provided and it made the whole experience stress free. Viewing the property was also made fun and comfortable, compared to other viewings that we have previously had. We would definitely recommend Darlows and the service provided by Noreen, we will be coming back in the future to hopefully buy own home. Melissa Meyrick & Mark Shepherd, July 2015

The service I received from staff at Darlows allowed for a very smooth and fast transition into a new tenancy. Correspondence was always swift and clear, made easy with the digital paperwork system. I'd certainly recommend Darlows based on quality of service and ease of working with them. Thanks. Nick Bell, September 2016

I would like to write to you to say that the move-in process with you was both very quick and flawless. You matched my wants and needs to the best available properties at this busy time of year. The process from start to finish only took 3 days which is fantastic and a lot quicker than I could have expected. I had visited many agents and had little luck, so I am pleased with the help and support you have provided. For me everything was more than fine. My feedback for you is a definite 10/10 for your excellent service and I would recommend both you and your agency. Your help and support was so much appreciated, thanks again for everything. Jorge Eduardo King Montesinos, September 2015

My husband Chris and I would like to thank Tristram for all the help and great customer service he has given us whilst finding our rented house, it has all been completely stress free and we look forward to moving in. Tristram is a great asset to your team. Thank you so much for all your help Tristram and we hope to see you soon. Karen Spettie August 2016

An excellent and professional service. Lucy was extremely helpful and answered all of my queries. The tenancy was completed in less than two weeks. I would recommend Darlows lettings. Cathy Silver, September 2016

Our experience with Darlows was more than positive. We found you to be well informed, very quick to get back to us, and always friendly and approachable. When we had questions we needed answering quickly we got swift answers, which made the process much less stressful than it could have been! It all went as smoothly as we could have ever hoped. Thank you again for all your help. Kirrin & Alice Davidson, February 2016

You have been fantastic. Nothing has been too much trouble and you've been very efficient in organising viewings, negotiations, documentation and making the move as stress free as possible and, most importantly you have done what you have said you will do.I would also add, Darlows have been very efficient in organising documentation etc at short notice and have acted quickly to requests made. I would have no problem recommending Darlows Lettings to anyone who is looking for a new property to rent as they have been fantastic. Thanks for your support. Jasmin Mann, June 2015

Our move-in process with Noreen has been very quick and easy. The organisation of our move-in and the drawing of the tenancy agreement has been very smooth, Noreen had even arranged for our landlord to meet us in person to discuss utilities and heating arrangements which we greatly appreciated and found very beneficial. Noreen has been brilliant and kept us updated via phone and email throughout the whole move-in process. We would definitely use Darlows again and recommend her, the branch and the service. Catherine & Leigh Alger, September 2015

Jessica's service was very, very good. She was very helpful and informative throughout the entire process. Jessica helped make us feel assured and capable to move into our first home. Very happy with the level of service provided. Thank you so much for everything it really was a great service. Rhyssa Self, May 2016

I wanted to let you know that you were very helpful especially with the information about the flat throughout the move in process and how to apply for and, complete the documentation online for referencing. You guided me through the process professionally. You are also a very good listener and understood what I needed and able to contact the landlord about the things we discussed. I have been very impressed with you and the level of service, I have not experienced this before and thought you should know. I found you are friendly, helpful, approachable and very easy to chat to as well. Thanks Noreen. Leanne Powell, April 2016

My experience dealing with Noreen regarding the move into my rental property has been painless from start to finish. Noreen has been more than helpful and has made our move-in a very pleasant experience. The process has been clear and quick. Noreen matched me to the perfect property and has been honest and reliable from start to finish. I cannot thank you enough for all of her hard work in making this happen. Much appreciated and definitely an asset to the Cardiff Darlows branch. Matthew Crothers, September 2015

I just wanted to say a big thank you to Noreen for helping me move into my new property. She is a very friendly individual and made the entire process very clear and straight forward. Noreen was fantastic at the viewing gave me lots of information and very helpful with the paperwork. Thanks to Noreen I have got a lovely place to live, I am so impressed how quickly I have moved in, it has been made so easy. I have rented with other agents in the past who have not been as helpful or understanding. I have been very impressed with the service received and very happy. Thank you again. Magdalena Matyasik, October 2015

I would like to tell you, everything was perfect with our move-in. You have provided excellent advice and been very helpful. I had visited many agents before I popped into your office, from the beginning of our move-in process you have been very polite, honest and friendly. We are grateful that you arranged two viewings for us to see the property and taking time to put things right very quickly. I would definitely recommend your service to friends and family. Naydenov & Toni, July 2015

I would like to recommend this letting agency to everyone who is looking for excellent service and a perfect home. The agents are exceptionally friendly and helpful. I want to say a big thank you to Noreen; I would definitely give her 10/10 for service. Friendly, polite, helpful and she is always a smiley lady. Noreen has also recommended suitable properties to my friends and family. They also found her a pleasure to work with.I think every letting agency should have one Noreen and Darlows is very lucky that have one of the best agents. Darina Girgova, February 2016

Noreen has provided fabulous customer service from the viewing stage to move in day. All aspects of the move in procedure have been handled very efficiently from start to finish. Most impressive. I was very impressed that the move in went so quickly and smoothly. I felt Noreen set a perfect example of what a letting agent should be doing. Tim Hughes, February 2016

Dear Michael, I just wanted to say a massive thanks to you and Tristram for all your help with the new flat.The two of you made the process of moving extremely easy and took all the worry out of the move. Tristram and you were both very knowledgeable about the new property and I found the viewing of the property a breath of fresh air, having previously viewed properties with other pushy letting agents. The whole Darlows team were great and I would definitely recommend you to friends! David Lewis, July 2016

My experience with Darlows has been fantastic. They've been extremely helpful, patient and thorough, which has been very helpful for me. I've pretty much dealt with or spoken to all of the agents in the office and they've all been fantastic. I'm extremely grateful for their help and making my move a lot easier! Recommend very highly. Kayleigh Doyle, September 2016

Just a quick email to say that I have really appreciated your attentive communication when it came to me letting this property. You have been extremely helpful and I always receive a warm welcome when speaking to you either face to face, via email and over the phone. Thank you again for all your hard work getting this through for me, I have found you a fantastic help. I look forward to dealing with you and your company over the next 18 months; quite possibly a lot longer. Cheselle-Louise Brierton, January 2016

Personally, I admire your efficiency and ability of making things simple for us with the clear guidance and organisation. Though I've not meet you face to face but I know we're in good hand, as the agreement has come to a certainty today. You have served us throughout with professionalism that we have greatly appreciated. Being abroad it is difficult to keep up to date; but your efficiency, organisation gave me reassurance and made the process very straight forward. Thank you, I would recommend your service to friends. Esther Chan, September 2015