haart, Lincoln

Dear haart, I have taken time to write to you following my recent experience of outstanding customer service from your lettings team in the Lincoln branch of haart. Last year I wanted to find a tenant for my property in Lincoln. I chose haart simply because Craig Giles was so enthusiastic and helpful, when I made initial telephone enquiries. Following that first call, everything I have needed assistance with has been dealt with promptly and efficiently by competent people. I have experienced the best customer service I have ever had with an agent (I have used other agents in the past). Everything from the beginning to the recent check out service has been made very easy. This is due to the good communication and help I have received. I have recommended several of my customers and friends who have required such a service to haart Lettings in Lincoln. I would like my thanks to be extended to Craig and his team for providing such a fantastic service, it really has been very much appreciated. Tracy Anderson, September 2015

Brilliant job in the listing and you took great photos. I also thought your communication throughout the whole process was excellent. Daniel did an excellent job in finding a suitable tenant, and getting them moved in so quickly. Overall, haart lettings get a big thumbs up from me, and I would not hesitate in using you company again. I will also recommend you to all of my friends in the letting world. Tony Hutchinson, January 2016

I just wanted to say that having used haart before for the letting of flat and never had any problems. In fact I would definitely say that the recent service I received I would rate 5/5. Regarding Dan at Lincoln branch he is very good sorting all things out and I am very, very pleased with his service. Bryan Heath, September 2015

I would just like to email to thank you all for the recent rental of our flat. At the time we were purchasing our next family home and needed to secure tenants for the flat we had outgrown. This added to the pressure and stress of our move but this was completely taken away with the way your team handled the process so professionally, quickly and with ease. This led to a much easier move for ourselves and we were confident throughout the whole process that the rental was being handled and we could forget about this knowing you had in hand for us. The property was marketed to a high standard and we secured a fantastic tenant very quickly. Timescales worked perfectly with our move and communication was great throughout - I would personally like to pass on thanks to Daniel. He ensured that he made the process easy for us, advised us of the progress step by step, and we felt fully informed throughout. I know this sounds simple but sometimes it isn't and communication is key. He had a very personal approach and cared for our situation and I wanted to let you know as his manager. Should we need your services again we will be straight in touch and if anyone else needs their property renting we will pass on your details without hesitation! Thanks again. Hannah Smith & Sam Hutchinson, November 2015

We would very much like to thank you for the wonderful service we received from yourself and Sophie everything went so very smoothly and quickly we will definitely recommend you to our friends and we will call upon your services again soon as well. Thank you. Shirl Elsom, October 2015

Sophie is always very helpful and easy to get in contact with, she has also helped me out beyond just letting the property; but going beyond the call of duty by being at the property and letting the Housing for Multiple Occupancy inspector (HMO) in for me which was a great help as I'm based in Nottingham. These kinds of things make a very big difference. James Taylor, July 2015

Daniel was extremely helpful and couldn't do enough for me, he was attentive and listened to my requests. The whole process was made so much easier for me with Daniel doing the viewings and I'm very happy with the service from haart. I have been a client of yours for about 7 years now and hope to continue for many more. Many thanks. Diane Hall, March 2016

The service I have received has always been excellent and I would certainly recommend haart as a company to anyone, regarding Daniel, I have always found him to been very professional, polite and very smartly presented, I feel he understands what I am looking for, regarding tenants and I think he is an asset to the company. Please pass on my thanks regarding the work Lincoln branch do for me. Liz Dawson-Hill, August 2015

On a scale of 1 to 5 with 5 being the highest, I definitely give Daniel a 6. Solid as a rock, he is so caring and prompt with his communications; he shares candid feedback and leaves me feeling like he really works completely for my best interests; wanting the very best for me and my investment. Please never lose him, he is superb and he's very clearly an invaluable asset to your organisation. Andrew Ward, October 2015

My experience with Sophie finding a tenant for me and the property was great, she has great qualities and is very professional in her work. I would say she is a great asset to haart lettings; she is a confident and professional woman, just what I am looking for when choosing an agent to let my property. Liz Dawson-Hill, May 2016

I've been with haart for 5 years now and would definitely recommend to family and friends. In particular I have had many dealings with Daniel at the Lincoln branch and I have to say has always been extremely helpful. I just wanted to write and say many thanks. Lyndsey Simpson, July 2015

I wanted to thank you, Dan and all the support staff at haart for your help with our recent house move. Normally moving house is one of the most stressful times in your life, especially when children are involved; however it was a very seamless and professional process from start to finish. Within a day of making an enquiry you managed to arrange a viewing and Dan worked after normal working hours to help with a second viewing, so both me and my partner could see the property. The move in date was confirmed a couple days after and signing all documents online rather than coming into the office made it a lot easier. On move in day we picked up the keys and were in out of the office with minimum of fuss and when we reported a maintenance issue this was resolved straight away and we were kept informed. Again thank you for all you help and nice to be dealing with a person who took a personal interest, rather than other high street letting agents. Jamie Dyer & Miss Downing, October 2015

I would just like the opportunity to thank Daniel Hall for such a wonderful service and say that he is an absolute credit to your staff please thank him for me for all of the help that he has given me. David Wilson, October 2015

A***** service from Daniel Daniel is an absolute pleasure to deal with as he made everything so very easy and simple. Daniel was very professional, helpful and a very pleasant young man indeed. He was always quick to deal with any queries that I had even when he wasn't in the office, whenever I had a question. I will definitely recommend him in the future to others. I thank him again for helping me achieve my new home. Jo Ovenell, September 2015

We would like to take the opportunity to express our sincere appreciation and to express how refreshing in this day and age, the very positive experience we have had with a member of your staff, whilst transacting a rental contract this week. The gentleman concerned is Daniel, he was very polite, extremely professional in his approach and nothing was too much trouble for him. Daniel dealt with the whole process in a speedy and proficient manner. For Pauline and myself this has put the bar very high and we appreciate it greatly, what could have been a stressful time has been made so much easier. Paul & Pauline Swingler, September 2015

I would just like to inform you of how helpful Daniel has been over the last couple of weeks. Fitting us in around a tight schedule for a viewing of the property, speedy responses to any queries, sorting out applications and references in a very timely manner and always being polite and willing to help. Happy to say we move into our new home next weekend and couldn't have done it without the quick turn around and help we have received from Daniel. Emma L Richards, October 2015

I wish to express my sincere gratitude and appreciation for the help and hard work of Sophie. It takes a great deal of patience and understanding and skill to provide the service Sophie has. Sophie managed to make arrangements and communication between everyone effortless, easy and prompt. This was despite everyone being in different counties, and with various commitments. Surpassing expectations, and reservations regarding the need for a speedy move, Sophie was able to communicate to all parties, with diligence and compassion. I especially appreciated that no phone call, email of update was met with any sense of disregard or exasperation. With a busy work load Sophie continued to make us all feel that any question, concern, or issue with forms was not a problem and provided as much time and help as needed without feeling rushed. I am exceptionally grateful for the service provided by Sophie and cannot praise every aspect of her professionalism, care and skill enough. An exceptionally talented, lovely young lady whom is comfortable and confident in a role which she excels at. Thank you again. Ann-Marie Woollon, June 2016

I have to say it was a pleasure having Sophie handle our viewing and signing agreements for our new house. Sophie was so pleasant and very professional, it all went very smoothly. I would not hesitate in recommending the agents in Lincoln and would certainly say to ask for Sophie if she is available. Thank you Sophie and haart. Julie Taylor, March 2016

I was so very happy with the service I received from both you and Sophie. You were both exceptionally friendly and really helpful. Thank you both for all your work in setting everything up so quickly and smoothly, given that I only had two weeks before I wanted to move in. We love it here. Thank you again for all your help. Julie Bowen, February 2016

All my requests were dealt with quickly and easily, making it very simple and stress less for me to move. I had about 12 days to find a new place to move into, and Sophie helped me loads with all the paperwork, it was such a relief to have a place to move to sorted out before the end of my Halls of Residence contract ended. All members of the team that I spoke to either by phone or email were also extremely helpful and polite. I have even recommended haart to my friends at uni to help them move. So a big thank you to the team for all their help with my move. Megan Mortimer, August 2015

I would definitely give the service a 5/5. I would highly recommend haart and Daniel was absolutely brilliant. We probably got on his nerves with all the questions Tegan had but he answered them all and was always so happy. He was never forceful when we first viewed the property and always came across as a decent lad. Nathan Nicholson, August 2015

Daniel was absolutely spot on, the whole process was fast and efficient, I could not be more happy with haart. Joel McIntyre, June 2016

We found our experience with you to be extremely professional and friendly. Daniel was very responsive and moved the process through both quickly and efficiently with the minimum of fuss. We would highly recommend you. Tanny & Alasair Jeffrey, August 2015

I would like to take this opportunity to pass on some positive feedback regarding your senior negotiator Daniel. He was especially helpful when we put in our application for the flat, ensuring all charges were thoroughly explained to us and he managed to reduce the deposit to make it more affordable for us. As first time renters it was important to us that we could ask lots of questions and receive thorough answers and explanations, as there were several aspects of renting we didn't completely understand. Daniel was pleasant, friendly and professional at all times and my boyfriend noted that Dan would always acknowledge him, even when he just walked past the office. Daniel is also great at communicating both quickly and efficiently by text, phone call and email. As I'm sure you're already aware, Daniel is a valuable asset to your team; he was the best agent we've dealt with for conducting property viewings and we viewed a lot of properties with lots of different agents both this year and last. Emily Phoenix, June 2016

I wanted to give some feedback on the great service I received from Daniel. The service I received from the branch was excellent; they were absolutely brilliant and went out of their way to help me. Daniel was a star from the day I phoned up to view the property right through to my getting the keys off him. Daniel got me in the property within a week so I was over the moon. I had a previous property to move into and the landlord decided to pull out three days before so I was desperate to find a property as I had to be out of mine. I explained this to Daniel and he said he would sort it as quick as he could. He was never too busy to answer my calls and if he wasn't there Sophie dealt with me instead, she also was brilliant and did everything she could to help me. Compared to the service I received from the previous letting agent which was dreadful; they never returned my emails or phone calls, my experience with haart was excellent, I would recommend you to anyone. Please pass on my thanks to Daniel and Sophie I am very grateful to them both. Abbi Eden, January 2016

The service we received from the Lincoln branch was extremely positive with great communication from Daniel in particular. We would give the rating a 5* for service as we really couldn't really fault anything. We would recommend haart to friends and family as it really was 10 times better than our last estate agent. Overall really great; we needed a quick move and Daniel went the extra mile to get things done efficiently for us and ensure it happened. Daniel & Katrina Mills, August 2015