haart, Lincoln

Dear haart, I just wanted to say thank you. Thank you for Stephine to be exact. I have much difficulty talking to and explaining myself and my wishes to people. However Stephine is so easy to talk to, very professional and down to earth. She is making this process of selling my house so less stressful. It is so nice to know that there is someone on the other end of the phone who I can call whenever I have a question and am in need of an honest and clear answer. This lady is a gem. Congratulations you have a true asset in this young lady. Thanks again. Jonathan Graham, June 2015

Christie, just want to say a massive thank you for yours and Douglas' help and also to your manager Sarah and other colleagues like Victoria in the tough situation of completing the house sale. It has been a challenging one but I have received the fantastic customer service from you all. Thank you for your patience dealing with everything smoothly and promptly. It is a 100/100 for your customer service. haart estate agent is the top recommendation on the list for my friends if any of them look to sell their house in the future. Many thanks once again. Ching Hong Lim, February 2016

Stephine, thank you to you and those staff who treated us with compassion and dedication throughout the sales process. Thank you also to Debbie who definitely made things easier. You stuck by us and gave us our dream. You are all about the people at the haart of the moving process. Nicola & Faye Johnson, October 2015

I am sure that without all your hard work our sale just wouldn't have happened. You have no idea how much it's appreciated your both working on our behalf. For Doug's countless visits to open it up for me and various contractors and his negotiations with our buyers to get an offer on the table as well as your unflinching efforts in chasing things up so that contracts would be exchanged and a completion date agreed upon. You've no idea how much I will be singing your praises and highly recommend you as an estate agents to anyone that will listen to me. Very many thanks. Sue Clifford, June 2015

Christie in respect of the service provided by haart and particularly yourself I would like to say that you were courteous, professional, informative and reliable. You were also assertive on our behalf when necessary and kept us informed throughout the process. More importantly we felt we could trust you and had confidence in your professional ability. So thank you to you and also Stephine and Darryl. Jane & John Heslop, July 2015

We were met promptly by a lovely gentleman by the name of Douglas who showed us around two properties on the complex. Both properties were to a very high standard and to be honest they would sell themselves. However, Douglas went above and beyond what we expected from him, we are not from the area and he went into great detail on; the area and, what it had to offer, how the complex worked, advice on moorings. He even took us around the back of the complex to show us the recreational area and the overflow area in case of floods. These are just a few of the things that he advised us on and the information that he gave us in the time that we were with him was fantastic. Douglas is an asset to your company and although we have decided to postpone our move, it is something we will be doing in the next few years and we will definitely be back in touch to see what haart and Douglas has to offer at that time. Debbie Cawthorne, October 2015

Sarah, I wanted to write to say how very impressed my husband and I were with one of your team, namely Douglas.What a true gent, he met us with a sincere handshake and a can do attitude, even coming to meet us on his day off to fit in with our preferred viewing. We have had many dealings with estate agents in the past, and coming from a customer service work background myself I have to say that Douglas stands out as one of the most professional, passionate, committed and courteous individuals I have met. Without his tenacity we may not have ended up purchasing this particular property.He is an absolute credit, both to the team at Lincoln and to haart estate agents.We will be using haart to let our property and will be recommending the team to anyone we speak to who is thinking of selling or letting.Please pass on our greatest thanks and admiration to Douglas. Katherine & Kevin Sykes-Tobin, July 2015

Sarah, just a quick note to thank you and your team for your help during the recent house purchase; I really found everyone at haart efficient, super quick and very extremely friendly, a fantastic team. Tanny Jeffrey, December 2015

From the initial viewing through to completion, I was impressed with haart and found them easy to deal with. When Douglas showed me around the property, he immediately stood out in terms of his knowledge of the property and the market and made the viewing by far the most rewarding out of the 5 that I attended with a variety of companies. I found both Sarah and Christie to be friendly, responsive and helpful and with their help we were able to complete an outright purchase inside a month. I'm very pleased, and I don't see any of the other companies I dealt with being as efficient or providing me with as good a service. I'd certainly deal with haart again, whether selling or buying. Andre, August 2015

Sarah, Christie, Dougie & all the other staff at haart in Lincoln, a big thank you for the kind and efficient manner offered to me during the purchase of my property in North Hykeham. From the start through to the key collection I was very impressed with your professionalism. I look forward to dealing with haart in the very near future. Diane Grundy, August 2015

Offer accepted, we began discussions with Christie. There were many hurdles to overcome, particularly as the vendor was reluctant to sell the property. Christie always responded to my queries in a timely manner and provided holding responses when seeking information. The purchase was very protracted due to the vendor and I know Christie was becoming increasingly exasperated by the lack of response to her many calls. Eventually we withdrew from the purchase due to problems with the vendor, but I cannot praise Christie enough. I was sad that our next choice of property was with an alternative agent. I felt so confident in Christie I think it clouded my dealings with the new agent. I feel that she is incredibly competent and a brilliant negotiator, trying to keep two parties happy through difficult proceedings. All the delays were at the hands of the vendor but Christie was brilliant and resolute throughout the process. I would have happily and confidently entered into a purchase with Christie at the helm. Valerie Harrington, October 2015

I contacted haart, having looked for Estate Agents in Lincoln on the internet; Stephine was the first agent I spoke with and to be honest I was feeling very out of my depth; I live in Essex and I want to buy around Lincoln and I don't know the area or property prices. Stephine was quick to assure that she could help me with a search and I felt a sense of confidence straight away that she knew what she was talking about, and in a very friendly way. Stephine established my budget, and we began talking about areas, property prices, my preferences. I guess you can say that this is Stephine's role so that is what she should be doing, but I feel that she should be complimented on her enthusiastic and realistic attitude; I say this after having spoken with other agents this week.I have contacted Stephine several times by phone and by email and have received constructive, sensible guidance. I feel like I am in safe hands with Stephine; she has been extremely proactive in sending me property through and then discussing the merits of each one as well as being honest about any downside. She has organised viewings for me and had to spend time juggling this around with staff and vendors because I had booked other viewings at the same time. I feel so much more confident now than I did two weeks ago, and that is down to Stephine. Thanks a million. Maria Kornat, November 2015

Christie just thought I'd send you a quick email thanking you and everyone at haart for all your considerable help. I really appreciate all the assistance and patience given especially with my probably stupid questions. I would happily come back and use you again, and will definitely recommend you to friends and colleagues. Many thanks once again. Will Cherrett, September 2015