Frequently Asked Questions when your account is deleted

Why have you deleted my account? 

We are committed to protecting your privacy and keeping your data secure.  We proactively minimise personal data we hold, and only retain it for as long as is necessary to fulfill our original purposes, one of which is to provide an account to you. You can view more information in our Privacy Policy.  

A lot can happen in 5 years. Personal details can change, meaning data can become out of date over time.  We can see that you have not used this My Rightmove account for at least 5 years, so we are deleting your account in order to protect your privacy, maintain security, and limit data retention. 

Can I create a new account? 

Of course. In the top right-hand corner of any Rightmove page, there is an option to ‘Sign in’.

You will then see an option to ‘Create an account’. You can create a new My Rightmove account by clicking on this option. All you need to do is fill in your name, email address, and create a password.  

Can I still access my old account? 

Once the account has been deleted, you won’t be able to access it. However, you will be able to re-use your email address if you choose to set up a new account.  

To create a new account, look in the top right-hand corner of any Rightmove page, where you’ll see an option to ‘Sign in’. You can create a new My Rightmove account by clicking on this option.  

You will then see the section for “Create an account”. All you need to do is fill in your name, email address, and create a password. Make sure your password is a minimum of 10 characters, something memorable, but also secure. 

Why have you sent me an email about an old account? 

We can see that you have not used this My Rightmove account for 5 years, so we are deleting your account in order to protect your privacy, maintain security, and limit data retention.   

We understand circumstances can change, and you may now want to start using your account again. If you want to keep your account active, please log in to My Rightmove before the deletion date in your email.  If you do not want your account, then there is no further action required, and we’ll delete your account on the deletion date set out in the email. 

I don’t think I’ve ever had an account, so why have you sent me this email? 

Our records show that there is a My Rightmove account registered using the email address we emailed you about.  You may have set up your account well over 5 years ago, and we understand a lot changes in that time.  We would like to reassure you that your account, My Rightmove, has not had any activity on it, and has not been logged into for at least 5 years.    

As long as you don’t log into the account prior to the deletion date, we’ll continue to delete the account on the deletion date outlined in your email.  If you do not believe you set up the account, please contact dpo@rightmove.co.uk, and we can investigate this for you.  

I’m trying to log in, but my password isn’t working

Not to worry, we can help! 

We can send you a reset password email for your account. To request this email, you just need to visit our Sign In page, and click on the “Forgotten your password?” option. We’ll then send you an email with a reset password link, from sender address autoresponder@rightmove.com. 

What if I don’t receive the reset password email? 

Be sure to check your spam and junk folders, as it can sometimes end up in either of those. If the email still hasn’t come through to you, pop us an email or give us a call, and we’ll be more than happy to help. 

Rightmove says I have no account connected to this email? 

Looks like we don’t have your email address set up with a My Rightmove account currently. In the top right-hand corner of any Rightmove page, there is an option to ‘Sign in’. You can create a new My Rightmove account by clicking on this option. 

You will then see an option to ‘Create an account’. You can create a new My Rightmove account by clicking on this option. All you need to do is fill in your name, email address, and create a password.  

What personal data is held in My Rightmove account? 

Your account, My Rightmove, will hold data such as your name, email address, postcode, marketing preferences and details of any property alerts you have set up.

For more information, please see our Privacy Policy. 

I want to have my data deleted

We can certainly investigate this for you. Please send an email to dpo@rightmove.co.uk and a member of the team will be in touch.