31 Mount Pleasant Road, Poole, BH15

Hearnes Estate Agents was set up in 1996 by Lyndon Le Boutillier and Lynda Hearne. Lyndon had been working in Estate Agency since 1982 and Lynda had been working in a customer service industry. They decided to open their own office in Bournemouth Town Centre after researching the local market. As committed Christians they believe their clients deserve a standard of service which was both ethical and effective. "We always endeavour to understand our clients' real needs and fulfil them in a way they have every right to expect. We expect them to judge us on how well we achieve these aims."

The business grew quickly and they married in 1998 and opened their second office in Ferndown shortly after. This was followed by an office in Ringwood. In 2006, just before the birth of their fourth child, Lyndon had a skiing accident which meant an 18 months' recovery. The Bournemouth Office was sold to a leading international estate agent during this time.

Sally Gravener and Anthony Holtom then bought into the company in 2010 as Shareholders and Directors, running the Ringwood Branch. They brought with them a huge wealth of experience and local knowledge. In 2013 we moved back into Bournemouth town centre and the original Hearnes site was re-opened by Sally.

Alan Gosgrove in Wimborne was then incorporated by Hearnes, who rebranded it in 2014 with Mark Stylianou joining as a Shareholder and Director.

All the directors of Hearnes believe in giving excellent customer service and being the best they can be. From the start, they set out to change people's perceptions of estate agency; to prove that friendliness and professionalism can go hand in hand; to be open and straightforward and always be ready to help; to be responsive and accountable and live up to every promise they make.

Ask our clients why they feel so at home with us and among the variety of reasons, certain common factors are bound to emerge.

• No tied sole agency agreements binding you to a single agent for any long period*
• Free premium listing on Rightmove for every property generating approximately 35% more enquiries than standard listings.
• Service Charter giving guaranteed service levels
• Free Rightmove performance reports emailed/posted to you regularly for you to check activity on your specific property
• Client feedback after every viewing
• Regular contact to update you on changing market
• conditions and buyers' reaction your home

• Truly independent to ensure impartial, unbiased advice
• Friendly, knowledgeable people always ready, willing and more than able to help
• Top quality photography and brochures to present your property in the best light
• Eye-catching effective advertising in local and regional media and on the internet
• Traditional values of a family owned and run business
• Accompanied viewings
• Working practices based on sound Christian principles of honesty, fairness, integrity and helpfulness
• Quality property photography, including aerial shots if required
• All calls returned - and mobile numbers available for all staff

*Some Estate Agents will ask you to sign an agreement for as much as 20 weeks which you cannot then get out of, even if the agent does not deliver the expected service. At Hearnes we do not understand what benefit this is to our clients. We are confident in keeping our clients through good service, not contracts.

Hearnes Estate Agents - Properties for sale across Hampshire and Dorset

Whether you're buying or selling, whether your ideal home is a new apartment, a period property or anything in between, with the help of Hearnes Estate Agents, you can look forward to finding what you want, finding a serious buyer and enjoying a smooth, successful transaction from beginning to end.