Advice guide centre

Rightmove Safety and Security Centre

Ensure your online experience stays a happy one

How Rightmove helps you find your next home

Rightmove is the UK’s number one property platform, advertising over one million properties for sale and to rent on behalf of our customers, who are estate and letting agents, new homes developers, commercial property agents, and overseas agents and overseas property owners, who pay to advertise their properties across our website and apps.

We want to help you find your next home and we want to make sure you can do so safely and securely. This is why we carry out checks on all of our customers before we allow them to advertise on Rightmove.

Additionally, all agents who advertise on Rightmove need to be registered with a redress scheme that has been approved by the government. A redress scheme is an independent organisation that works to resolve disputes between estate agents and consumers. The two schemes are The Property Ombudsman and the Property Redress Scheme; you can check this by searching for their members on the redress scheme website.

TIP: You can search for all agents and property professionals that advertise their properties for sale or rent on Rightmove here.

Rightmove is not an estate agent

Rightmove is not an estate agent, but instead the place where tens of thousands of property professionals choose to market their properties.

If you ever come across a property advert on another website, or platform, that says it is being marketed by a company using the ‘Rightmove‘ name (for example, Rightmove Estate Agents), then it will not be genuine or from us. Please always be careful when looking for properties on other parts of the internet and follow the advice below.

How to stay safe online:

Though the vast majority of people want to help you find your next home, despite our best efforts there will always be a small number of fraudsters out there who want to try and trick you into giving up some of your personal details or parting with money.

TIP: Rightmove will never ask you for password, bank details or ask you for any money.

Here are our top tips for staying safe, and avoiding fraud, when looking for property online:

  • Don’t pay any money before you see a property

    We recommend you always see the property before paying any money. If you are unable to visit the property, ask someone you trust to do so on your behalf.

  • Don’t be pressured into transferring money

    Often a fraudster will create urgency by saying that in order for you to book a viewing or secure a property, you will need to transfer money. Our customers understand looking for the right property can take some time and they would not pressure you in transferring money.

    Be especially sceptical if you are asked to transfer money via an uncommon money transfer service such as Bitcoin. This type of transfer is virtual, not controlled by banks and not easily traceable.

  • Contact agents about properties using the official options

    When enquiring about a property you’ve seen on Rightmove, click the ‘Request Details’ on the listing or call using the phone number underneath the button. This will go directly through to the estate or letting agent.

If you’re looking for information on buying safely abroad, you can click here.

What Rightmove will never ask you for

Please be wary if anyone ever contacts you saying that they work for Rightmove, and asking you for:

Personal details

Rightmove will never ask you for password details for any online accounts you may have, including your MyRightmove account. If you are asked for personal information, such as your bank details or any passwords, do not give them out.


Rightmove will never ask you for any money.TIP: If in any doubt, you can email our team for help.

Common scams we’ve heard about

Though the vast majority of people want to help you find your next home, despite our best efforts there will always be a small number of fraudsters out there who want to try and trick you into giving up some of your personal details or parting with money. 

Here are some of the most common ways that fraudsters may try and trick you.

  • Being asked for payment before viewing a rental property

    You should never be asked by an estate agent or landlord to pay any money before you visit a property.

    If you are ever in touch with anyone about a rental property and they ask you to transfer any money to secure the property before you go and see it, you should not do so.

    In these scams, the fraudster often offers a property that looks amazing and is well below what you would normally pay for a similar property in that area.

    They may try and trick you into giving them money by setting up a fake page of another well-known property or lettings website. In some cases, these pages could have a padlock in the top left of the page, so they could look convincing. They may even set up a fake instant chat with you on one of these fake web pages.

    A common method of payment used by scammers is to ask you to transfer money using a code they send you for a Bitcoin wallet. You should never agree to send money in this way.

  • People pretending to be Rightmove

    Fraudsters may try to use the Rightmove name on other websites or by getting in contact with you to try and make you think that they work for Rightmove.

    One example of this is if you’re searching a classifieds website or other property website and come across a listing of a fake property, mentioning the Rightmove name.

    If you see a property on another website that mentions Rightmove you can contact us here.

    The below is a scam we’ve had reported to us after a home-hunter found a property on another website:

    A property listing claims to have an apartment available to rent immediately because the owner has had to move overseas. This person claims the property is priced significantly below market value in order to secure suitable tenants quickly (looks too good to be true)

    A home-hunter sends an enquiry about the apartment, after which they receive a reply on email that asks them to click on a link taking them to a web page, that looks like it is from Rightmove, where they have set up a fake Rightmove tenant verification service. The email sender claims that they have been ‘approved’ as a vendor by Rightmove

    Does Rightmove offer a tenant verification service?

    We’ve recently launched a service for tenants that lets you create a Rightmove Passport, so we want to make sure you know the difference between any fake forms and our legitimate new service. You can read all about the Rightmove Passport here.

  • Phishing emails

    What is phishing?

    Phishing is when a fraudster sends an email to you to try and trick you into giving up some personal details. They may pretend to have a property for sale or rent and they might email you after you have enquired about a property on another website. They could even use technology to make it appear like the email is coming from Rightmove.

    A common phishing email may ask you to click on a link that takes you through to a fake webpage to fill in some personal details. One way to check if the website is genuine is to look in the top left corner of your browser.

    For reference, the Rightmove website looks like this on a computer:

    And like this on a mobile or tablet:

    As you will see there is a padlock in the top left and our company name ‘Rightmove Group Limited [GB]. If in doubt you can search for the website through Google.

    Do you think you have been a victim of any of these scams?

    We recommend that you report it to Action Fraud immediately and also please report it to us by emailing our team.

How to spot a fake advert, email or text message

We recommend that you familiarise yourself with the key ways you can spot fake or rogue adverts, emails or text messages:

  • Does it sound too good to be true?

    Often a fraudster will say they have a property to sell or rent that is much cheaper than others you may have looked at. If it sounds too cheap, it may be a scam.

  • Are they asking you for payment before you visit a property?

    You should never pay any money for a property before you view it.

  • Check the email address of the sender or the website’s link

    Fraudulent email addresses and web pages are designed to look legitimate but have small differences, such as including random characters in the website address link (numbers, letters or other characters such as &,%,$ or �). In some cases, the differences in the spelling of a company name can be extremely subtle, or may just include a few extra characters at the beginning.

    As an example, a fraudster may try to replace the ‘i’ in ‘Rightmove’ with a ‘1’ so that the website address was, instead of

    If you’re ever in any doubt, you can type the website address into your search bar to go straight to a company’s website rather than clicking on a link.

  • Be wary of emails that contain links that you are asked to click on

    This could be sending you to a fake website they have set up and may ask you to log-in with your personal details. Only click a link or open attachments if it comes from a sender that you trust.

  • Avoid requests that sound vague or urgent

    For example, requesting immediate payment to book a viewing or to secure a property. You can find out more about the costs associated with renting or buying in our advice centre.

Other types of fraud

Fraudsters may use other communication methods such as fake text messages or phones calls and in some cases you could be at risk of malware or other viruses, especially if they ask you to click on attachments. You can find out more about the latest fraud methods by visiting Action Fraud.

Getting in touch

If you think you may have been a victim of a scam or you’re unsure and want some help, you can email us at or call us on 01908 712300.

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