efficient, polite, understanding and friendly
From my initial meeting with David Cliff, when he convinced me that his company was the one that would achieve the best outcome for me, though to the confirmation call from Joss to say that completion had happened, every aspect of my dealings with the company showed them to be a professional group of people who are not only good at their various roles within the organisation, but are also skilled at dealing with customers in an efficient, polite, understanding and friendly way. During his visit the property to take photographs and gather details to prepare the sales literature. Oliver was helpful & informative with a friendly demeanour, which put me very much at ease. When my spirits began to sag following the umpteenth viewing with still no offers being made, David Hatch managed to put an optimistic slant on things which kept me going, until he was able to finally make the phone call to say that the buyers would meet my price. It is over 25 years since I last used an estate agent to sell a house, so I am far from being an expert, but it is hard to imagine anybody else could over a better overall experience which combined professionalism, efficiency and humour in perfectly balanced proportions.