We know and love London
When you instruct us to let your home we'll use all our insight into London's neighbourhoods and the people who love living in them to your advantage, finding you the perfect tenant, faster.
We work longer hours than other Agents
We know what it's like to live and work in London so we open later than most Agents so we're available between 8am and 10pm every day.
Simply put, if you choose a traditional 9-5pm Agent, you may well be missing out on the perfect tenant. We'll make sure you don't.
Our marketing know-how
Knowing the type of people who live and want to live in your area allows us to target our marketing accurately and find the right tenant, fast.
Of course we will present your home on Rightmove and every other relevant property site, but we do much more to gain maximum exposure to find you the perfect tenant. We know the papers and magazines and websites your perfect tenants read, so your home will be visible in there too. Good design, professional photography and carefully chosen words mean that when the perfect tenant sets eyes on your home, we make sure it makes a great impression.
Our people know how to find the perfect tenant
Our people work with one aim in mind - finding the perfect tenant for your home and securing the best possible price.
They're trained and inclined to think beyond the obvious, putting in the hard work it takes to find the perfect tenant - and providing the extra touches that keep the process from instruction to completion moving smoothly.
Peace of Mind
Felicity J Lord fully supports the Association of Residential Letting Agents (ARLA) code of practice. Formed in the early 1980s, ARLA is the main industry body for lettings agents and lettings agencies in the UK, ensuring member agents adhere to strict codes of practice at all times.
Felicity J Lord is also a member of the National Approved Letting Scheme (NALS). NALS is an independent licensing scheme for lettings and management agents, which ensures that all members provide defined standards of customer service, are part of a Client Money Protection Scheme and operate a customer complaints procedure with independent redress.
Felicity J Lord is one of the original supporters of SAFEagent, a Government backed kitemark that denotes firms that protect landlords' and tenants' money through Client Money Protection Schemes.
The Property Ombudsmen
Felicity J Lord is a full member of The Property Ombudsmen (TPO). The Property Ombudsmen provides a free, fair and independent service for dealing with unresolved disputes between sales or lettings agents and consumers who are actual or potential buyers, sellers, landlords or tenants of residential property in the UK.
Office of Fair Trading
The OFT makes sure that estate agents such as Felicity J Lord act in the best interests of their customers at all times, and that both buyers and sellers are treated honestly, fairly and promptly.