Felicity J Lord, Wapping Wall Lettings

Mohammed, who was my point of contact in completing the tenancy arrangement, was fantastic! Very professional and responsive in communicating our concerns to the landlord, and ensuring that our tenancy is dealt with appropriately. Anyone who has the opportunity to work with Mohammed will sense the kindness, the care, and efficiency of his work, especially in this rogue climate of finding a property. Thank you Mohammed for your service! B Margarita , 2022

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL's app and on line contacts. Docuserve was troublesome and a bit stressful. Margaret Godfrey, 16th November 2022

Tomas was my point of contact from the moment the tenancy contract was agreed up until our move in date. I am very satisfied with Tomas' service as he was very cooperative, professional and friendly. When I wanted to take measurements in the apartment before the agreed move in date, he was very obliging and willing to show me the apartment again - Thank you. Jasmin Elbert, April 2015

We have settled in to the new flat very well thanks and are enjoying it. Tomas you were extremely helpful in finding the perfect flat for us, you went over and above what was expected and we are utterly thrilled with our new home. You were also extremely helpful in making the process of finding and moving into our flat as hassle free and smooth for us as possible. Ravinia Gupta & Natasha Daniel, October 2015

The move in has been fantastic. Thank you so very much for all your help. Tomas you were so much fun and so easy to deal with. You made the usually stressful process of finding a place in London fun. You worked really hard to help make the place feel like home right away. Thanks so much Tomas it was so appreciated. Katie Rose Sanfilippo, September 2015

With two consecutive years with Felicity J Lord the quality of service has been prompt, polite and to the point. Looking for an apartment in London with top end requirements during peak season is a painful task. As a working group of 3, it was even harder arranging viewings mostly off hours which Tomas happily agreed to. Truly a 5 star service. Shaabi Mohammed, September 2015

I would just like to say that after having dealt with a couple of estate agents before you, we were beginning to think it was an impossible task trying to find a property to rent that suited our needs and situation, the agents were aloof and unhelpful and appeared to not really want the work as there seemed to be more tenants than properties. You have been more than helpful from start to finish and we felt it was no trouble for you to answer our calls and emails and to put our minds at rest that everything was going smoothly. We have now furnished the house and are very happy with it and would like to thank Felicity J Lord and especially you for making this process so much easier. Thank you Tomas and we will certainly use you again in the future if the need arises. Beverly, Jeremy & Amy Harris, August 2015

Tomas and the agency were great and very helpful with the entire process, they were flexible and overall it has been a pleasure working with them. I would highly recommend them to everybody. Michael Kollar, April 2015

Highly professional service from Mohammed Islam at the property management, an excellent communicators and a pleasure to deal with. Would totally recommend! San, 2022

Cristina was helpful and professional when I was looking for a new flat. I explained to her what I was looking for and she came back with options that were exact and met my criteria. It was easy to arrange meetings with her to see different flats when I was available to do so; whether lunch time and after work. She also explained the details about the transaction clearly. In my opinion she is an excellent agent and I would definitely ask for her again for another flat if I need to. Alejandro Inestal, October 2015

From the very beginning, Cristina was incredibly engaged, much more so than a few other agents we had considered. She took the time to listen and to respond and guide based on what she learned from listening. Cristina helped us to navigate the market well, and we ended up closing on a place we love in a fantastic location without grief. Cristina was also incredibly responsive, and many times at the last minute. She was always available to take our calls or do showings, and she patiently answered our many questions, without ever making us feel like a burden. We absolutely would recommend Cristina as an agent and we will definitely use her and Felicity J Lord again when it comes time to any other property services. Rahul Khoma, September 2015

I recommend Felicity J Lord lettings to anyone looking to rent a property in London. The service I received was excellent - from understanding my requirements and budget, to finding a suitable property, to completing the paperwork and moving in. Tom, Indra and the team in Wapping were all very helpful and professional, especially considering my need to find somewhere immediately. Marie D, April 2015

I have had bad experiences with agencies in the past, and after a while I kind of lost the faith in them. This totally changed after we met Tomas; he was the right person we needed to make our move in both time and without trouble. Always giving 200% he was always willing to help us, before, during and after our move. So if you're looking for someone trustworthy that always promotes a good relationship between landlord and tenant, he is definitely the right man. I really cannot praise Tomas enough for all the effort he put in to ensure we did not struggle with anything, unlike the other agencies that let us down. Thanks again Tomas for everything, you are the best. Pedro Guilherme Chaves, September 2015

This is one of the better agencies and Mohammed is an exceptional Agent. They helped me secure an apartment and smoothly facilitated the move-in process. They even gave me a small welcome gift on my move-in day. I highly recommend. Byron Rodrigues, 2022

Tomas you were a great help especially as we were new to London, we had a lot of questions and you were very patient, took time to answer all our questions. You showed us a lot of properties that matched our needs. I have already recommended to my friend in Belgium who will be in contact with you. Jan De Vleeschauwer, August 2015

My experience with Wapping Lettings F J Lord has been a pleasant one. Tomas the agent that was in charge of overseeing the process and contract was professional, approachable and organised. All my documentation, concerns and queries were dealt with efficiently and properly. Even though I was renting last minute everything was completed to my satisfaction in the short time frame I had. I would definitely be happy to use Wapping lettings F J Lord again in the future. Evita Otigbah, October 2015

Our experience using Felicity J Lord to find and let our new house has been absolutely amazing. From the very first phone call Tom's service was incredible. We were always kept up to date with the letting process and felt extremely respected throughout - an experience we did not have using other local letting agents. Tom and Felicity J Lord were so helpful and accommodating. I have nothing but good things to say about them and would recommend Tom and his associates to anyone looking to rent in East and South East London. Thank you. Thanks again, Tom. You have truly made this challenging experience so much easier and, although I am still in Canada at the moment and have not yet seen our house, I know I am going to love living there. Thank you so much. Courtney McLaughlin, September 2015

Tomas was definitely one of the best agents that my partner and I have ever met. He was very friendly, always kept us up to date and always seems to be very passionate with his work. I would definitely recommend Felicity J Lord to more people, due to my experience with Tomas. He knew how to identify our needs and matched them with perfectly with our perfect new place. Thank you. Lorena Savvidou, September 2015

In terms of the service we have received by you Tomas, it has been impeccable. You are polite, friendly, attentive and proactive. You answered all questions quickly and honestly. You were always a joy to do business with, you were interested in us as people and you always had a smile and a kind word for us. I cannot lie, I generally hate dealing with letting agencies but you have broken the mould for me and made the experience very pleasurable one. Thanks Tom. You are a real credit to Felicity J Lord. And I mean it, if we can have a coffee any time, please get in touch. It would be our pleasure and a way to say thank you. You have my details, please stay in touch. Andy Fisher, September 2015

Mohammed was extremely helpful and attentive throughout the process. He was always reachable and made sure that our needs were met during the letting process. Couldn't recommend this agency enough! Ignacio Sanchez, 2022

Mohammed from lettings really went the extra mile to help secure our property. Would 100 per cent recommend him to any future tenant! George Brazier, 2022