About Us
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    In Victorian times Shad Thames was a huge complex of warehouses and wharves, where tea, coffee and spices were unloaded from ships and stored. Today the warehouses have been transformed into luxury flats, and there are impressive new apartment blocks and fantastic restaurants, bars and shops.

    Many residents tend to walk to work in the City of London, just across Tower Bridge. However there are also good transport links via London Bridge and Bermondsey underground stations (Jubilee line) and Tower Hill (Circle and District line).

    It's also only a short walk to the Tate Modern art gallery, as well as Borough Market and the Globe Theatre - all iconic London attractions, and all on your doorstep. Bermondsey Street, to the south of Shad Thames, is full of bars and restaurants.

    So whether you're looking to let or rent in Shad Thames, the Felicity J Lord Lettings team is here to help.

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    The perfect tenant gets you the best price in a time frame that works for you. Everything we do is geared to finding the perfect tenant for your home.

    Here are four reasons to work with us when letting your home.
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    We know and love London 
    When you instruct us to let your home we'll use all our insight into London's neighbourhoods and the people who love living in them to your advantage, finding you the perfect tenant, faster.

    We work longer hours than other Agents 

    We know what it's like to live and work in London so we open later than most Agents so we're available between 8am and 10pm every day. 

    Simply put, if you choose a traditional 9-5pm Agent, you may well be missing out on the perfect tenant. We'll make sure you don't. 

    Our marketing know-how 

    Knowing the type of people who live and want to live in your area allows us to target our marketing accurately and find the right tenant, fast. 

    Of course, we will present your home on Rightmove and every other relevant property site, but we do much more to gain maximum exposure to find you the perfect tenant. We know the papers and magazines and websites your perfect tenants read, so your home will be visible there too. Good design, professional photography and carefully chosen words mean that when the perfect tenant sets eyes on your home, we make sure it makes a great impression. 

    Our people know how to find the perfect tenant 

    Our people work with one aim in mind - finding the perfect tenant for your home and securing the best possible price.

    They're trained and inclined to think beyond the obvious, putting in the hard work it takes to find the perfect tenant - and providing the extra touches that keep the process from instruction to completion moving smoothly. 

    Peace of Mind  


    Felicity J Lord fully supports the Association of Residential Lettings Agents (ARLA) code of practice.. Formed in the early 1980s, ARLA is the main industry body for lettings agents and lettings agencies in the UK, ensuring member agents adhere to strict codes of practice at all times. 


    Felicity J Lord is also a member of the National Approved Letting Scheme (NALS). NALS is an independent licensing scheme for lettings and management agents, which ensures that all members provide defined standards of customer service, are part of a Client Money Protection Scheme and operate a customer complaints procedure with independent redress. 


    Felicity J Lord is one of the original supporters of SAFEagent, a Government backed kitemark that denotes firms that protect landlords' and tenants' money through Client Money Protection Schemes. 

    The Property Ombudsmen 

    Felicity J Lord is a full member of The Property Ombudsmen (TPO). The Property Ombudsmen provides a free, fair and independent service for dealing with unresolved disputes between sales or lettings agents and consumers who are actual or potential buyers, sellers, landlords or tenants of residential property in the UK. 

    Office of Fair Trading 

    The OFT makes sure that estate agents such as Felicity J Lord act in the best interests of their customers at all times, and that both buyers and sellers are treated honestly, fairly and promptly.
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    If you're looking for your next home, why should you keep looking with us?
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    Our brand attracts great properties

    Felicity J Lord is London through and through. From branches to signboards and particulars, everything we do appeals to smart, style conscious Londoners. That's why so many characterful properties in London's popular neighbourhoods find their way onto our books.

    Because we work longer hours

    We know what it's like to live and work in London so we open later than most Agents. We take an increasing number of enquiries from 6-10pm. That's why we're available late on weekdays and at weekends.

    Because our people are serious property professionals

    They work with purpose and intelligence to see letting through to a happy conclusion. They love what they do because they rent great homes, in great places.

    We can help you find the perfect property

    Our team will help you navigate hundreds of available properties to find the perfect one for you. 

    Fully regulated

    Felicity J Lord is a founding member of SAFEAgent, a kitemark that denotes firms that protect tenants' money through client money protection schemes; a member of the National Approved Letting Scheme (NALS), The property Ombudsman and fully supports the Association of Residential Lettings Agents (ARLA) code of practice.

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Meet the team
  • Introduction

    Felicity J Lord Shad Thames Lettings

    T: 0207 378 9607

    E: shad.thames.lettings@fjlord.co.uk

    Facebook: Shad Thames Felicity J Lord Lettings

    Twitter: @ShadTLettingsFJL

  • Team Member

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    Anthony Szabo - Area Director Lettings
    Contact Anthony via email at anthony.szabo@fjlord.co.uk
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    Monika Lazauskiene - Lettings Branch Manager
    Call Monika on 0207 378 0607 or email monika.lazauskiene@fjlord.co.uk
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    Inga Nair - Assistant Lettings Manager
    Call Inga on 0207 378 9607 or email inga.nair@fjlord.co.uk
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    Gemma Bond - Lettings Executive
    Call Gemma on 0207 378 9607 or email gemma.bond@fjlord.co.uk
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    Stephanie Haigh - Property Manager
    Contact Stephanie on 0207 378 9607 or email stephanie.haigh@fjlord.co.uk
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    Lisa Nokes - Property Management Manager
    Call Lisa on 0207 378 9607 or email Lisa.Nokes@fjlord.co.uk
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    Lettings Testimonials

    Testimonials from Landlords

    • Landlord Testimonial

      A very impressive service. Well beyond expectation
      Just a quick note to say how impressed I was with your service. I am generally quite happy with the service I have had over the years from Felicity J Lord, but you went well beyond that. Not only did you use your initiative to bring the moving in date forward for the new tenant, but also you chased up the key fob which the previous tenant managed to lose, all over the weekend. A very good service, thank you.

      Tim Steppeler, July 2015
    • Landlord Testimonial

      Extremely proactive, approachable and helpful
      The Shad Thames team is extremely proactive with regular telephone feedback throughout the progression of lettings. The team is very approachable and helpful, so I'm very pleased with the level of service offered and am to be happy working with them for the foreseeable future.

      Allan & Louise De Sousa, April 2015

    Testimonials from Tenants

    • Tenant Testimonial

      The whole process was smooth and professional
      I wanted to say that I felt the whole letting process was handled very smoothly and in a very professional manner by both you and your team. I was really impressed by how quickly the process was turned around bearing in mind we were working to a very tight turn around. I have also been very pleased with your quick responses to my questions raised after I had moved into the property. I would most certainly recommend your services. Thank you once again.

      Debbie Crate, October 2015
    • Tenant Testimonial

      All was completed in an incredible timeframe
      Just a quick email to say massive thank you for your support in the process of renting our new place through your agency. I must say that your professionalism and excellent communication skills have been nothing less than impeccable. All was completed in an incredible time frame, from speaking to you in the morning, showing us the property at lunchtime and we had the offer accepted by end of the day. You and Christine made the process of moving so easy that it is actually hard to believe that we will be moving to our new apartment within 3 days. I could not wish for better service that we have received. We are really happy that we will able to bring our dear puppy with us to our new home, which we thought will be unachievable, as we know not many landlords accept pets. Justyna you are welcome to come over and enjoy the amazing view that we have from our new apartment. This year I believe all our friends would like to celebrate the new Year's Eve at our new home, so we can all enjoy the fireworks from our balcony and we are pretty sure view from 15th floor will be amazing. It has been a pleasure to deal with you and I will be recommending you to my other colleagues if they need property in near future.

      Stuart Spencer, September 2015
    • Tenant Testimonial

      Very efficient and professional throughout
      We would like to thank you for all your help and assistance in the letting process recently. Both Valentina and I are very happy with the new home. We both found you to be very efficient and professional throughout but also very friendly. So, thank you once again for everything that you have done for us.

      Carlo Schiesaro, September 2015
    • Tenant Testimonial

      Helped us through the process really well
      Firstly thank you once again for helping us find our new apartment. You helped us through the process really well and we always felt as though you were on hand to help with anything. I would gladly recommend you to any friends who would be searching for property. Once again thank you very much.

      James Turnbull, September 2015
    • Tenant Testimonial

      Felicity J Lord is the best in terms of service
      Thank you, we are really grateful for your help. You made the process quick and easy, and we look forward to moving into our new home. We previously visited and rented flats with other agents and strongly believe that Felicity J Lord is the best in terms of quality of service. We will definitely recommend you to our friends looking to rent or buy in this area.

      Alix Brunet & Irfan Nazir, August 2015
    • Tenant Testimonial

      We are really happy with the service we received
      Thank you for all your help regarding the renting of our flat. We have been really happy with the service we have received and can't wait to move in this week. The property is perfect for what we want and are very glad it was suggested to us. The process has been really easy and smooth and our queries have been answered quickly and helpfully. Thanks for all your help so far, it is greatly appreciated.

      Joe & Katie Payne, August 2015
    • Tenant Testimonial

      Made everything clear and simple
      I would just like to say how impressed I was with my recent dealings with your employee Justyna. She made everything so clear and simple and was very helpful and professional throughout, thank you.

      William Chambers, August 2015
    • Tenant Testimonial

      Responsive, polite, very positive and problem-free
      Monika, as you know, Justyna found me a flat and I wanted to provide feedback on my experience as it has been very positive and problem-free. When Justyna took me around the property she was very friendly, helpful and informative. In dealing with Justyna, I found very quickly that she is willing to go the extra mile in answering any questions and finding things out that I may ask or want to know - she has gone to the Landlord with my requests and is responsive and polite; she is not at all difficult to get hold of, and will come back to me without prompting or chasing. She knew I was a bit nervous about moving after ten years in the same flat, and in to a very different area, and she did everything she could to make it as smooth and as easy as possible, even letting me know when I had cleared the checks etc. I would not hesitate in the least in recommending Justyna for any future rentals.

      Jemima Gore, April 2015
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