Hensons, Nailsea

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User Guide

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Selling or Renting?

Why use Hensons to sell or rent your home?

We have been known for challenging tradition in every aspect of our industry since we started in 1909. In over a century, we have achieved many firsts but our guiding principle is wanting to get you the best possible price in the right time frame for you.

ARRANGE A FREE VALUATION - Call 01275 810030

Magnet for buyers and tenants

Hensons is one of North Somerset's most recognisable and longest established property brands attracting thousands of potential of buyers and tenants every month. In addition, our advanced technology allows us to market your property to buyers and tenants across our entire network of associated offices, throughout the region and in central London.

Accurate valuation

Our unrivalled local experience gives us an intimate knowledge of property prices in the area no matter how unusual the property might be. Our valuations consider all local benefits, whether your property is near to the best schools, close to public transport, is close open countryside or enjoys great views and we will know through careful research the supply and demand in the local market for a property like yours. Arrange a FREE VALUATION of your property - call 01275 810030

Longer opening hours

Our longer opening hours are essential to maximise viewing opportunities for your property - in fact over 40% of our viewings are carried out after work and at weekends and all viewings are accompanied so we can fully use our expertise to help sell your property. We are open from 9am-6pm Monday to Friday and 9:30am-5pm Saturdays while viewings and valuations are also available until 7:00pm and on Sundays and Bank Holidays.

In addition, our phone lines are open 7 days a week on 01275 810030

Professional photography

Presentation and timing are everything. Our property specialists are trained to take professional quality photographs and produce accurate, eye catching floor plans and write comprehensive property descriptions, all in just one visit.

The result: your property is ready to go within days and presented to the market in the best possible way.

Expert advice

It takes skill, expertise and above all experience and maturity to negotiate a sale or let successfully through to completion and still achieve the best possible price.

Through training and unrivalled experience, our negotiators offer expert advice on both the selling and letting process and your legal obligations.

Comprehensive marketing

Known for our comprehensive marketing, we spend tens of thousands of pounds every year ensuring that our clients' properties receive maximum exposure across a variety of different media, including: key property titles and magazines, email marketing, SMS, PR and of course online via all of the major property websites and through social media.

Winning website

With thousands of visitors every month, www.hbe.co.uk is the area's leading estate agency website. Renowned since as early as 1994 for its innovative approach to showcasing properties, our website plays a pivotal role in the professional marketing of your property.

Online marketing

Hensons properties also receive the best online exposure with the full brochure of each property available on the top property websites including Rightmove, Primelocation, Globrix, Findaproperty, The Times property site and countless other major property "portals".

Property PR

Our property PR contacts have built extensive relationships with many of the key journalists providing our clients with further exposure for their properties across a wide range of publications including the national press and key regional titles such as the Western Daily Press. We have also embraced the advantages of social media and our postings are regularly quoted in the national media.

Additional Services

From Conveyancing to Surveys we can assist with any property related matter including Auctions, Mortgage Advice, Land & New Homes, Probate Advice and Valuations with commission packages available that include Solicitors Fees. See our web site for details www.hbe.co.uk

Professionalism

We are the only local estate agents who have solely been approved by the Hometrack Network, recognising the top 10% of estate agents in the country. Hensons are also members of The Property Ombudsman for Sales and Lettings (non member companies may be trading illegally) and we comply with the Tenancy Deposit Protection Scheme Regulations. These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.

Arrange a FREE VALUATION of your property or call 01275 810030

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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Welcome to Hensons

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We are Estate agents, letting agents, management agents, probate advisors, land and new homes agents covering the picturesque vales, villages and towns of North Somerset to the west and south west of Bristol and beyond throughout the region from Bath to Bristol and south to Wells and Taunton.

For over a century we have progressively and creatively marketed all types of property in the area from the most modest maisonette to some of the finest and most significant residential properties in the county.

Our knowledgeable sales and letting teams and our unrivalled, whole of market experience yields the results generations of our clients have been pleased to recommend.

Eye catching, informative advertising and detailed brochures with accurate floor plans and professional photography ensure that your property is noticed and remembered by the widest possible audience, with every home listed on Rightmove and the other key UK and International property websites. Our concentrated promotion in conjunction with conventional press advertising and via social media generates enquiries from all over the world, 24-7.

Furthermore, we have a network of associated offices throughout the region and across the country including Bristol, Bath, Taunton and Wells with every property that we market available in every location and on this website. All of the offices are computer linked and each property is automatically shared across the entire network. So, when your property is offered by us, you actually get hundreds of estate agents, throughout the region, actively working to sell your home - all for the price of just one.

That means more selling power and access to more buyers and tenants than any other estate agents in the area.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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A Guide to Moving from Hensons
Please take a look through our step-by-step guides to selling and renting.

Selling a property can be far less stressful when you understand the process.

Arrange a a Valuation - Find out how much your property is worth online via www.hbe.co.uk or call 01275 810030

Step 1. Accurate valuation

Your aim should be to sell your property at the best possible price in the shortest possible time. Our expert valuers have carried out thousands of valuations, giving us intimate and unparalleled knowledge of property values in the area. This is why we consistently achieve within 98% of the asking price across all our clients' properties. Call us on 01275 810030

Step 2. Selecting an estate agent

When choosing an estate agent, consider their opening hours, when they will be available to conduct viewings, their High Street presence and what kind of marketing your property will receive. These factors are critical to obtaining the maximum exposure and price for your property. You should also check if your agent will organise your government-required Energy Performance Certificate on your behalf or if you need to arrange this yourself? Hensons can arrange this for you. You must have commissioned an EPC before your property can be marketed.

Also ensure that the estate agent is a member The Property Ombudsman for Sales and Lettings scheme, Hensons are members but some estate agents still avoid joining and in some cases they may be trading illegally. In addition, we are the only local estate agents who have solely been approved by the Hometrack Network recognising the top 10% of estate agents in the country.

Step 3. Instructing a solicitor

The successful sale of your property can be reliant on the instruction of an efficient and experienced solicitor or property lawyer. It is a good idea to do some research and make a decision before you put your property on the market as this will help to avoid delays. We can offer recommendations and exclusive, very competitive quotations if required.

Step 4. Presenting your property

First impressions count making the presentation of your property critical to a successful sale and at the best price. Consider addressing any DIY jobs you have been meaning to get done, add a fresh coat of paint where necessary and try to declutter to make rooms appear larger. Hensons ' team of dedicated professionals will then take photographs, produce floor plans and write comprehensive property descriptions, all in just one visit.

Step 5. Marketing your property

To find your perfect buyer you need to give your property maximum exposure across a wide range of media. When you instruct Hensons to sell your property you will automatically benefit from our unrivalled, comprehensive marketing package, including: exposure on our award winning website and via the very best national and international property web sites such as Rightmove, full colour property brochures that will also be available on line, inclusion in key property titles, email and SMS alerts, specialist property PR and having the property publicised by every office in our 37 office network all across the region including offices in Bristol, Bath and Taunton.

Step 6. Accompanied viewings

Our longer opening hours are essential to maximise viewing opportunities for your property - in fact over 40% of our viewings are carried out after work and at weekends. Accompanied viewings carried out by experienced professionals also means we can use our expertise to help sell your property. Our offices are open 9am-6pm Monday to Friday and 9:30am-5pm Saturdays, with viewings available on Sundays and Bank Holidays. In addition, our phone lines are open 7 days a week.

Step 7. Receiving an offer

As soon as an offer is received we will notify you both verbally and in writing per our OFT approved code of practice. Any special conditions of the offer will also be stated in writing and we will check the buyer's ability to proceed before you decide whether to accept the offer.

Step 8. Offer agreed

Once you accept an offer we will do the following: Prepare a memorandum of sale setting out the heads of terms of the sale. Write to all parties to confirm the agreed price. Ask you to confirm your solicitor's details. Your solicitor will send out a draft contract to the buyer's solicitor who will then carry out preliminary enquiries. At this stage you will also be able to agree on provisional dates for the survey on your property, exchange of contracts and proposed date for completion. We will advise you and negotiate on your behalf throughout this process, keeping you informed every step of the way. There are no legal obligations until contracts are signed.

Step 9. Exchange of contracts

Exchange of binding contracts occurs when the following have been confirmed and agreed: Preliminary enquiries following receipt of the draft contract. Evidence of a good title. Specific issues highlighted in the Lease, if applicable. Local search queries. Fixtures and fittings to be included in the sale. The buyer's mortgage offer. Once the contract has been signed by both parties the deposit (traditionally 10% of the purchase price but often less) will be telegraphically transferred or paid in the form of a banker's draft by the buyer's solicitor to your solicitor. The completion date is then set by mutual agreement.

Step 10. Completion

Completion is the day that your new property becomes yours. When the residual monies are transferred from the buyer's solicitor to your solicitor's account. Your solicitor will call you when the money has cleared in your account and will inform us to release the keys.

Congratulations, your property is now sold!

If you want more information, please call 01275 810030 for our FREE detailed guide about selling a property. We have created a comprehensive checklist to guide you through the selling process.

Aletrnatively, arrange a Free home visit, just Call us on 01275 810030 or complete the property valuation form on our web site www.hbe.co.uk

Letting your property

Having an empty property can be stressful. Maximise the return on your investment by acting fast to find a reliable tenant who will pay the best price. That has always been our guiding principle.

Step 1. Accurate valuation

Your aim should be to let your property at the best possible price in the shortest possible time. Our expert Valuers have carried out thousands of valuations giving us an intimate and unparalleled knowledge of property values in the area.

This is why we consistently achieve the asking price for our clients' rental properties.

Call us on 01275 810030 or find out how much your property is worth online via www.hbe.co.uk or call 01275 810030 Step 2. Selecting an estate agent

When choosing a letting agent consider their level of experience, incidentally we having been Letting and Managing clients' properties since 1980. Also consider opening hours, when they will be available to conduct viewings, their high street presence and what kind of marketing your property will receive. These are critical to obtaining the maximum rental value for your property and in terms of experience ensuring that the ongoing Let is working for you.

You should also check if your agent will organize your government-required Energy Performance Certificate (EPC) on your behalf or if you need to arrange this yourself? You are responsible for making this document available to prospective and future tenants. Hensons will arrange the EPC for you unless you prefer us not to. Please also ensure that the estate agent is a member The Property Ombudsman for Sales and Lettings scheme, Hensons are full members but some estate agents still manage to avoid joining the scheme and in some cases they may be trading illegally.

Step 3. Considering a short let?

Letting your property as a short let (for a period of up to six months) can be an ideal solution as you will benefit from the following: high returns on your property, rent paid in advance, flexibility of commitment, minimum void periods, Property Management and often high quality corporate tenants.

Step 4. Benefits of our Corporate Services

Hensons are continually assisting many household names including Shell, BT, Rio Tinto, GE and a number of Government agencies. These companies and organisations are seeking properties to rent for their employees and our contacts also include most of the top insurers, banks, technology and communication companies, oil companies and public sector departments. We are also local fully authority approved and recommended.

We can always offer you the benefit of a wide variety of applicants from reputable companies, willing to pay a premium for high levels of service and peace of mind.

Step 5. Consider Property Management

Property Management can be the key to reaping maximum rental returns on your property. Many tenants insist on renting managed properties and are often prepared to pay a premium for this.

Instructing Hensons to manage your property gives you peace of mind that both your property and tenant will be cared for 24/7. Your dedicated Property Manager will look after the general day-to-day management and more complex issues such as emergency repairs, collection of rent, transfer of utilities and much more. Uniquely, we offer two levels of management service and we will be happy to discuss the details with you.

Step 6. Presenting your property

First impressions count, making the presentation of your property critical to a successful let.

We will advise you of any simple improvements to decorations and so on. Adding a fresh coat of paint where necessary works wonders and try to declutter to make rooms appear larger. The rule of thumb here is better presentation attracts the better tenants.

Hensons team of dedicated professionals will then take photographs, produce floor plans and write comprehensive property descriptions, usually all in just one visit.

Step 7. Preparing your property for tenancy

Before you let your property for the first time you must obtain a professional and comprehensive inventory. This will record the condition and contents of the property. Hensons will carry out a professional inventory on your behalf and usually at no additional charge. Again uniquely we have our own, in house, full time Inventory Clerks - Letting Surveyors with years of experience. We do not use outside agencies to perform this vital task ensuring full accountability.

Long term tenancies (6 months or more)
You are responsible for checking that the tenants have set up accounts with utility companies and council tax.

Short term tenancies (up to 6 months)
You may retain responsibility for the utility accounts, council tax and TV licence as these costs can be included in the rent, subject to the terms of the agreement that we prepare for you. The tenant will be responsible for any telecommunication services.

Step 8. Marketing your property

To find your perfect tenant you need to give your property maximum exposure across a wide range of media. When you instruct Hensons to sell your property you will automatically benefit from our unrivalled, comprehensive marketing package, including: exposure on our award winning website and via the very best national and international property web sites such as Rightmove, full colour property brochures that will also be available on line, inclusion in key property titles, email and SMS alerts, specialist property PR and having the property publicised by every office in our 37 office network all across the region including offices in Bristol, Bath and Taunton.

Step 9. Accompanied viewings

Our longer opening hours are essential to maximise viewing opportunities for your property - in fact over 40% of our viewings are carried out after work and at weekends. Accompanied viewings also mean we can use our expertise to let your property at the best price.

Our offices are open 9am-6pm (viewings to 7pm) Monday to Friday and 9am-5pm Saturdays. Viewing appointments also available on Sundays and Bank Holidays. In addition, our phone lines are open 7 days a week.

Step 10. Receiving an offer

As soon as an offer is received we will contact you to communicate full details of the offer along with any special conditions to help you decide whether or not to accept.

Step 11. Offer agreed

Once you accept an offer from the prospective tenant we will do the following, regardless of whether your property is managed:

Collect extensive, underwritten references from the tenants and where applicable arrange rent guarantee insurance.

Ensure that all required safety testing is carried out.

Prepare and arrange signing of your bespoke Tenancy Agreement.

Collect moving-in payment (rent + deposit/bonds).

Set up standing order mandates.

Register the deposit within the appropriate Government approved scheme.

Carry out inventoryand check-in.

Carry out quarterly inspections and report to you in writing excepting when we are only introducing the tenant.

Serve statutory notices and carry out final inspections.

Negotiate any deductions from the deposit to see that the house is vacated in good acccepetable condition, reasonable wear and tear excepted.

Beyond these basic elements, our Premium Letting and Management Services are designed to fit with your specific requirements.

Please telephone 01275 810030 for further information about these enhanced services.

For your added peace of mind, where applicable we will hold the deposit, register the deposit in the deposit protection scheme to ensure that your tenancy agreement is valid and legally binding.

This ensures that you are compliant with the relevant legislation avoiding court imposed penalties and results in a faster and more efficient deposit release process at the end of the tenancy, again fully conforming with the Deposit Protection Legislation, part of the 2004 Housing Act.

Step 12. Completion

Upon completion, legally known as execution of the tenancy, keys will be released by our inventory clerk to the tenant on moving-in day.

For managed properties we will provide the tenant with contact details of their dedicated Property Manager.

Congratulations, your property is now Let!

This guide only begins to indicate the services that we can provide so, for more information and to specifically discuss your needs please telephone 01275 810030 and ask for the rental team or email kristina@hbe.co.uk

We will be pleased to visit you and carry out a Free Valuation (click here) and talk through all your questions about Letting your property.

Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

View properties

User Guide

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How we may help you.
HENSONS core business is of course selling and renting residential properties but we have specialist expertise and connections in so many other property related matters including;

Conveyancing

Mortgages

Surveys

Probate advisors

Purchase negotiators

Auctions

Here are just a few of the other ways in more detail in which we can help you;

Conveyancing

Conveyancing is the process of legally transferring ownership of a property from the seller (often called the vendor) to the buyer. It includes the various searches and checks and any final tasks following the sale.

Through relationships built over many years we have exclusively negotiated some outstanding rates with well known local Solicitors and Licensed Conveyancers and we are able to provide you with a detailed written quote for legal fees and other associated costs - even if you happen to be buying a property from another estate agent!

We have arranged with the chosen law firms a No Move No Fee service to provide you with peace of mind. Hopefully your sale will not fall through; but if it does and you do not move home as a result of it, you will not have to pay any of the solicitors legal fees.

Each selected Solicitor or Property Lawyer that we recommend will be a long established and well known, local law firm, not an anonymous, remote 'conveyancing factory' which is the only 'in house' legal service that most estate agents offer.

For more information or a detailed quotation please telephone 01275 810035 or email pauline@hbe.co.uk

Mortgages

Whatever your circumstances, finding the most appropriate finance solution for your property purchase is essential and can sometimes prove to be a stressful and time consuming experience.

Imagine searching through every mortgage lender to find the right deal for you, how long would that take? We can do that for you after just one conversation.

Our mortgage advisors can help address these challenges with specialist property finance advice and access to a wide range of loans and solutions tailored to suit your needs.

They have a wealth of knowledge in the property finance sector through existing relationships and links with specialist and traditional lenders as well as private banks. Our expertise includes:

Residential purchase

Investment purchase

New build

Residential remortgages

Investment remortgages

Commercial finance

Bridging finance

Development finance

Secured loans

To discuss your property finance needs, please call us on +44 (0)1275 810030 or email info@hbe.co.uk

Surveys

What type of Survey should I have? Should I even bother?

When buying a property you will need to decide which type of survey you might have carried out. If you intend to take out a mortgage, the lender will insist on carrying out a mortgage valuation that is undertaken by a chartered surveyor. Although your lender will pass on the cost of the valuation to you it is primarily for their benefit. It is how they ensure that the property provides adequate security for the loan that you are requesting.

The mortgage valuation is not a full survey but merely an inspection to assist with the valuation. It will highlight defects that have a material effect on the properties status as security. The great majority of buyers rely solely upon the Lender's valuation and don't feel the need to instruct a more detailed survey, especially with more modern properties.

This could in some cases be a false economy as you could end up buying a property with defects that are expensive to put right and have no come back. A survey can save you money by giving you the ammunition to negotiate a reduction if the property that you are buying has some serious problems.

The two more detailed types of survey are:

Homebuyer's Survey and Valuation Report

Often referred to as a Homebuyer's Report this survey is in a format designed by The Royal Institution of Chartered Surveyors (RICS) and can only be carried out by Chartered Surveyors. This survey is suitable for most types of properties and is by far the most common of the more in depth surveys. The report focuses on matters that have a material effect on the value of the property or defects that are in need of urgent repair. It covers the following:

General background information on the property and its location.

Evidence of the three greatest potential threats to the structure of the building; timber defects, movement and dampness.

An inspection of the interior and exterior of the property covering the main elements.

An overview of the services including recommendations for further testing if required.

The current market value and a valuation for insurance purposes.

You should try and read the report right the way through although there is a summary on the front page and a reminder of all the urgent repairs toward the end.

Building Survey

This is the most thorough type of survey available for residential property and used to be called a Full Structural Survey. It is most suitable for older style properties or properties that have been substantially altered from their original state.

The report does not include a valuation although this can be added by arrangement with the surveyor. It is more detailed than a Homebuyers Report, pointing out even the minor defects and providing some guidance of the cost of any recommended works.

It is best to discuss your requirements with us since we can assist with all types of survey.

Telephone Angela Casali on 01275 859888 for further information or email angela@hbe.co.uk

Probate Advice

If you have been named as the executor in a will, the process of dealing with the deceased's assets, and distributing the proceeds of the estate according to the wishes of the testator will be your responsibility, and if, like most administrators, you have little or no experience in dealing with such matters, the administrative burden can appear to be overwhelming.

Many individuals in such a situation will appoint a solicitor to assist in the process, and as most solicitors are highly experienced at this type of work, they will be able to offer a comprehensive service, dealing with all aspects of estate administration, from the obtaining of probate to the distribution of assets, after the payment of all liabilities and taxes.

If, however, the estate is simple to administer, you may consider doing the work yourself. The administration of an estate is less complicated than many people imagine, and with a little research, it is probable that you can successfully wind up the estate, settle all debts, account to the Inland Revenue, and distribute the assets without encountering any major difficulties.

Purchase Negotiation

We really are here to help and not just with the sale and rental of our existing client's homes and property investments.

We are one of the longest established estate agents in the region, strategically and centrally placed in the county with over 100 years of property experience so we can assist with all of your property requirements.

We have specialists including Chartered Building Surveyors, Planning Consultants, Letting and Management Consultants, Land & New Homes Specialists, Probate Advisors and Property Purchase Negotiators with unrivalled experience in the acquisition for our clients of all types of property from the most modest to fine country and prime London market homes. We have, for more than 20 years, assisted and acquired property for retained clients in all areas from Cornwall to Cumbria including Knightsbridge and Belgravia, some of the most expensive real estate in the world.

People are as important to us as their given property. With such a broad pallet of expertise available from our offices in Nailsea we will be delighted to assist you with the purchase of your next home, even if we are not marketing your chosen property. If you find a property through another estate agency or on the internet then please contact Stuart Burdge BA (Hons) on 01275 810035 before you enter into any negotiations.

We will give you completely confidential guidance with a detailed assessment of all sales and comparable properties in your chosen location, together with advice about the negotiation process. We will also advise where to pitch that crucial first offer, allowing you to secure your purchase at the very best price in the current market.

We will assess your chosen property with you and produce documentary evidence from sources only available to bona fide property professionals to support your offer and negotiations. We can provide you with the same evidence that a mortgage surveyor would find to support a valuation for your lender. Invaluable information that can save you thousands of pounds.

Obviously this purchase negotiation service is not available to those buying through Hensons. We cannot legally or ethically act for both seller and buyer but anyone buying elsewhere in North Somerset or even Newcastle may make use of this advice facility and we can quite happily, subject to your instructions, actually assist with your search, often turning up properties before they are fully openly marketed and then negotiate your buy with other estate agents as our retained client and entirely on a no win - no fee basis.

Auctions

Before deciding to sell by auction there are a few key factors to consider.

Is your property right for auction? For example, if you have a property that is particularly run down, it is well known that auctions tend to attract purchasers who are specifically seeking a renovation project.

Is there demand right now for property of this type? Competition from buyers helps ensure that a better price is achieved but if the market is weak then the open nature of an auction where a buyer can see if the competition is limited can be counterproductive. In some instances, particularly where speculative interest is being shown by perhaps small-medium size local developers rather than the general public, it is not unknown for the prospective buyers to get together prior to the auction and decide between themselves who will buy and at what price rather than see the price driven up and their profit margins reduce - those who do not buy taking the attitude that another opportunity will come along. Clearly this scenario rather favours the buyers not the sellers who are potentially the ultimate losers. So, an auction may not be the perfect solution.

Similarly, is your property difficult for your potential buyers to value accurately? If so great, but rarely would 32 Acacia Avenue be the right house to sell at auction if it was materially the same as numbers 1 - 50 and in the same condition.

Is it likely that the auction will yield a better price than a conventional (private treaty) sale? The costs of selling by auction are normally higher than selling by private treaty and so be completely sure that an auction is the right route.

These are just a few of the factors to consider and we can of course give you more detailed advice in person.

For further information and guidance before finally deciding to put a property to auction please contact us on 01275 810030 or email auctions@hbe.co.uk

User Guide

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A quick bio of some team members

Introduction

For many decades we have been pleased to be seen as a market leading professional estate agents in the locality, a fact recently recognized in a survey carried out by The Property Ombudsman, the defining standard among estate agents nationally, where we scored 100% in every discipline including customer satisfaction, marketing, sale and market awareness.

Over the years our 'team' has grown considerably and can offer probably the most wide ranging, interesting and varied property portfolio in the area and across the region as can be seen by browsing some 4,000 properties at hbe.co.uk.

Not wishing to 'niche' in any particular market segment, Hensons are marketing properties right across the price spectrum and operate both Residential Sales and Lettings businesses. In addition, we advise landowners on development potential, often securing options to purchase, producing Gross Development Valuations, appraisals and feasibility studies for developers large and small and we have just completed sales of over 40 acres of building land locally to a consortium of household name developers.

Stuart Burdge comments, "As principal of the business, I understand the need to focus on providing excellent property presentation and maximum exposure to channel traffic to your property. I have a superb team of unrivalled experience working alongside me, with a pro-active approach and a balance of integrity, skill, efficiency and care to offer both buyer and seller alike.

No gimmicks. No glib promises. Just great customer service, coupled with professional advice and a real desire to get the best price possible in the shortest period of time with the least amount of hassle for you.

Now please read about key members of our team in Nailsea...

Team Member

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Stuart Burdge, Senior Partner

Stuart leads the team here in Nailsea and has unrivalled knowledge of the local property market and the wider area having first opened an Estate Agents office in the town back in 1985.

He was awarded a first-class degree and then trained and qualified with one of the longest established firms of Chartered Surveyors, Auctioneers and Estate Agents who appointed him to be their youngest associate in 1985.

Over the decades Stuart has seen many changes in property marketing, for instance before Stuart arrived in Nailsea the estate agents here did not accompany viewings, can you imagine? Stuart has also been a continual leader in innovation and technology - particularly with the development of the internet. Stuart made sure as far back as 1995 that Hensons were the first estate agency in the region with a fully functioning web presence. Our web site, hbe has evolved continually since then with the site now advertising typically over 3,000 of our clients' properties from all networked offices in the region, 24 hours a day, 365 days a year to buyers from every part of the country and the world. We also have a co-branded sister office in Chelsea where we hold 3 Westcountry Property Exhibitions every year for buyers and tenants moving here from London and the South East.

Despite the changes in the way properties are showcased, the overriding principles of estate agency have never changed, matching People and Property and this skill has been finely honed over time. Hence why in his corporate days with Hambro Countrywide, Stuart was a trainer for large groups of Area Managers, Sales and Office Managers and Negotiators, especially in sales skills and property legislation such as the complex 1991 Misdescriptions Act etc.

Stuart had always been inclined to establish his own independent Estate Agency but the opportunity arose to acquire the long-established Evans Estate Agents with offices in Wedmore, Winscombe, Blagdon, Clevedon and Nailsea just as the property market emerged from the early 1990's doldrums Stuart based himself in Nailsea where he was already well known and sold off the other offices individually to, for instance, Mark Templer who acquired the Clevedon office in 1996.

Stuart comes from a well-known family who have farmed in these vales for several hundred years and he grew up between Churchill and Congresbury on the family farm that he eventually sold for his father on his retirement in 1987 to become Mendip Spring Golf Course. While Stuart's knowledge of the residential sales market is clearly extensive he also has considerable expertise in planning, land and new homes sales, auctions, probate advice and many contacts in the farming world. He has even sold two going concern funeral directors premises and very few estate agents can claim that.

In essence whatever your property needs Stuart can help, backed up by a really strong but ever friendly line up of colleagues who are, by a country mile, the most experienced sales and Letting Team in this area and beyond.

When he is not at work Stuart enjoys motor racing and is lucky enough to have had a succession of classic and vintage sports cars and motorbikes but they take second place to spend time with his family and in particular, his son who is a keen and successful sportsman as was Stuart in his younger days!
Team Member

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Pauline Leyden - Sales

Pauline is the glue that holds our Nailsea office together; she will often be the person you first speak to when you call. Her main role is to liaise with buyers and sellers and their solicitors once a sale has been agreed, ensuring as timely and trouble-free move as possible.

Clients have all commented that Pauline was the voice of reason and sanity when dealing with solicitors during the process of buying and selling alike!

Having worked in the Estate Agency for many years, Pauline has a unique understanding of all of the potential issues that can arise and more importantly the best ways to avoid them!

Pauline is a keen football fan and will often be seen on the terraces of a well-known club in London.

When it comes to holidays, Pauline is also something of a cruise expert having sampled all of the best cruise liners in the world and some fabulous destinations.
Team Member

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Angela Casali - Associate Partner

As one of the key members of the Hensons team, Angela has helped thousands of people move home over the last 22 years, initially managing our rental portfolio and subsequently with her active involvement in the sales department and particularly overseeing sales progression from 'under offer' to 'moving day'. Her accountancy background has given her a keen eye for detail, facts and figures, rental yield calculations and returns on investment are a speciality.

Though she grew up in Hampstead, North London and originates from near Milan, Angela is very well known in Nailsea and Backwell. She has lived here since 1997 and has served on PTA's and other school support groups in Backwell and Clevedon

She is also well known among the Backwell mum's from school collection and also from her active participation as a parent in the various junior sports clubs locally and countywide.

As a mum to a professional footballer in the making, she is often taxiing her son around to training, matches and tournaments from the midlands to the south coast to London in all weathers but otherwise, when not behind the wheel or on the byline she is a great cook, especially of Italian food per the family tradition.
Team Member

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Kristina Fomina - Lettings and Property Manager

Kristina is an exceptional administrator and property manager who has developed her career with us over the last ten years with a combination of in house training at our training centre in Exeter, specialist third party training and hands-on experience gained alongside Angela and her other colleagues in the rental part of our business. Kristina's skills have blossomed to the point where she now has full control of our client rental portfolio looking after all of our Rental Clients; both Landlords and Tenants.

She is an invaluable member of the team and always offers an understanding voice, whether dealing with broken boilers or fence panels that have blown down during a storm. Kristina has a superb way of being efficient whilst remaining friendly and helpful, making even the most difficult circumstances bearable. Kristina is also masterful coercer of contractors to get repairs done "today, this afternoon, or how about now?" She hardly ever fails to get work done on time, Pandemics excepted but even at the beginning of the lockdown in March 2020 'her contractors were sending emails confirming their availability for emergencies.

When not in the office (which is not that often) Kristina is a homemaker, wife to Dimitri and a relatively new mum. Many will be surprised to hear that she is also a qualified ocean going navigator - ship's captain and enjoys sea fishing for Mackerel or even more challenging creatures of the deep that usually come home and are cooked on the barbeque.

Several of Kirstinas lady colleagues recently introduced her to Gin and so now very occasionally a large glass of tonic with a small quantity of the Juniper flavoured liquid mixed in might be seen to be quaffed, slowly.

In addition socially and commercially, Kristina speaks several languages fluently including Russian which can at times be very helpful.
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Tom Meakin - Property Negotiator

Tom joined us in September 2018 as a first-year apprentice from Nailsea School. We have to thank Sarah his work experience advisor for introducing us to Tom, she knew as having been a client for some years and was aware that Tom was very interested in property and estate agency.

We were so impressed with Tom in his week of work experience that we offered him an apprenticeship straight from School that he ultimately accepted. He has so far entirely fulfilled that early promise and has breezed through parts one and two of his apprenticeship qualifications, faster than and with higher marks than any other residential sales trainee before him. The final 18 months of his course lie ahead of him now and then a six-month test of professional competence before he is a fully qualified and licensed estate agent member of the NAEA. Well ahead of compulsory qualification requirements being implemented. We are 100% certain Tom will ace the next stages in his career too.

Despite Tom's obvious abilities to study and his success to date, he is just as importantly a suitably modest and polite young man. His depth of knowledge already exceeds that of many according to our clients and he is sufficiently confident but calm to step right into the breach when required. His people skills are far beyond his years we have received numerous compliments about Tom when he has interacted with our clients in his warm but courteous and professional style.

Tom grew up on a farm locally and his parents run a well known P.R and Advertising business nearby. His interests include football as both a player on the wing and a former season ticket-holding supporter of one of the most famous clubs in the world. Tom is also something of a car connoisseur. If he had his way his first company car would be something called a Mercedes G63AMG (G Wagon) but his own very smart Silver Grey ST style Fiesta is nearer the mark for a few years to come.

Hensons are pleased Tom chose to join us and we are pleased to help him develop his skills in the hope that he will wish to remain with us as a fully-fledged, qualified estate agent with a rounded knowledge of the property market after his studies end.

Good luck with your Level 3's Tom we know you will "smash it"
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Judith Clarke - Property Consultant and Negotiator

Judith joined us late in 2015 following a training spell with another estate agency in the area having decided on a career change from some years of teaching. Judith grew up in Backwell and went to school there.

These days' she lives in Nailsea with her husband and three lovely daughters, one of whom we know well as she recently entertained us all during a days work experience.

Judith like Stuart has a degree in History and a tremendous living and working knowledge of the local area including the hamlets, villages and other towns in North Somerset. Another great strength is her always an empathetic ear for our sales and letting clients and she is well-liked by all.

Beyond viewings and meeting clients, a further part of Judith's role when she is not bombing around in her black 'cool car' (that's what her girls thought of it when it was delivered), is following up on sales administration to help make sure that processes are followed and adhered to. Judith is an organiser and real completer finisher so things get done and this is a trait that she has been instrumental in helping Tom develop too.

As another star graduate of parts 1 and 2 of our Nationally Recognised residential sales training program Judith will be commencing part 3 soon and to then qualify in 2021/22 following her test of professional competence. She will easily complete that final stage given her cumulative experience to date. Another fully qualified and licensed estate agent member of the NAEA will then be available for you to consult with at Hensons.

Lastly, Judith has a brilliant sense of humour and from time to time makes us laugh like mad with one of her always kind but well-observed statements. Another very highly valued member of our brilliant team in Nailsea.

Five years have flown by in Judith's company and we can't believe its only another 20 before she gets a gold watch!
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Carol Rossiter - Head of Client Support

Carol joined us in March 2019 and has brought a fabulous sense of humour and her strong work ethic to the Hensons team.

Though we had known Carol for almost 20 years it was only at the beginning of last year that she approached us and explained that she had always had a long-founded interest in property. We knew Carol was well versed in many elements of the house move process as over the years we have Sold 4 properties to and for her and her husband. Consequently, she had a public's eye view of how we work and our marketing process.

Carol is a local lady, who grew up in Bristol and her parents then moved to Wraxall. She started her working life in the Motor trade and learned excellent customer service skills with several high-end main dealership franchises including Audi and BMW before taking a career break and moving to Backwell as her daughters grew.

A little later Carol enjoyed a period working at Backwell post office where her customer service skills and attention to detail and record-keeping were invaluable. However, to our benefit, Carol decided that she wanted to pursue her interest in the property and spoke to several local estate agents, all of whom offered her a role. Fortunately, Carol chose Hensons and we are all still delighted that she did.

In her spare time, Carol enjoys dining, socialising and spending time with her family including simple things like a good 'welly walk' with the girls in the fields just yards from their home. CArol also has a fantastic eye for interior design and decorating and every one of her properties has been show home like but with an inviting atmosphere. With two teenage daughters and their friends visiting all the time we just don't know how she does it. Mr Dyson and Mr Sheen are friends of hers for sure.

Carol is now enrolled in our formal training programme that will give her the professional qualifications that we require but she is already an invaluable member of the expanding Hensons family.

User Guide

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Client Testimonials

Introduction

We are delighted to have so many letters of thanks from our clients who appreciate the hard work, determination and extra hours that have been put in to achieve a successful completion. Here is just a small selection of the recent letters and emails that we have received.

Testimonials from Sellers

Seller Testimonial

the way you conducted viewings was excellent.

Dear Stuart,

I would like to thank you for the extremely professional way you handled the sale of my daughter's property in Nailsea. From my experience having dealt with Estate Agents over the years, it is not just finding the buyer but making sure the sale continues to a successful conclusion.

I would like to compliment you on being there to sort queries from the buyer and answer queries from my daughter plus dealing with both sets of solicitors in a speedy, efficient and honest way. Of course, not least the way you personally conducted the viewings was excellent.

In the future, if it ever helps I am happy to speak and confirm the above to any potential house owners who are considering Hensons to sell their property.

Best Wishes

John

J...... M........ MBE
Seller Testimonial

Expertise, local knowledge and enthusiasm

We would like to express our gratitude to all the team at Hensons, who worked extremely hard to help us successfully complete the sale of our house in Backwell. We were impressed by the quality of the photos and accompanying text produced in order to publicize the sale - they gave our house and garden a clear, attractive and honest web presence. The visits by prospective buyers were well organized and disruption was kept to a minimum, and a buyer was secured quickly. Unfortunately, this first 'buyer' subsequently had to withdraw through circumstances beyond our and Hensons' control. This was inconvenient, as we had had to move out in the meantime. Hensons were very efficient in helping us remarket the house, and find a new buyer. They also very efficient at liaising with this buyer, our solicitor, and the buyer's solicitor, and providing very considerable assistance with keeping everyone in the loop during the conveyancing process. In fact, Henson's took the lead in obtaining some documents from the local authority that were needed during the conveyancing. This was incredibly helpful, as we were by then in a different country and would have been very hard pressed indeed to drive this forward ourselves. We have no doubts at all that the expertise, local knowledge and enthusiasm of the Hensons team played an absolutely essential role in leading us to a successful and ultimately smooth completion of sale. Throughout the process, the team at Hensons communicated with us in a friendly, prompt and professional manner, going out of their way at several key stages to keep us informed even outside business hours. Overall, we are pleased to express in the strongest way our gratitude for their excellent and hard work; we are pleased to have chosen them to deal with the sale of our house. We would not hesitate to recommend them to others. Best wishes to all Jeremy
Seller Testimonial

professional and speedy

I want to say an enormous THANK YOU to you and your staff for the professional and speedy way that you handled and closed my recent sale. It was such a delight to deal with you. Pauline had such a great sense of humour with her emails and Angela was so very helpful in helping me to clear the house and find plumbers, etc..................... I feel like I am losing two very dear girl-friends!!!
Seller Testimonial

friendly and helpful

My house was on the market for over 12 months with various local estate agents before I moved it to Hensons. What a difference! I went from having a viewing around every 3 months to having weekly viewings. Within four weeks I had received an offer that was very close to the asking price. Hensons are the only Estate Agent that actively marketed my house and provided regular updates. If you want to SELL your house (or buy one) I can't recommend Hensons enough. My only regret is that I didn't list my house with them first friendly and helpful, making even the most difficult circumstances bearable.
Seller Testimonial

hard work and attention

Many Thanks for all of your hard work and attention with the sale of our mothers' house. It was much appreciated.
Seller Testimonial

THANK YOU

A THANK YOU to you and all of your staff, for all of your help over the past few weeks. If we go down this route again we will certainly come to you Thanks
Seller Testimonial

our sincere thanks

Margaret and I would like to express our thanks to you and Jon in particular, but also to all of your other staff for assisting us in the sale of Farleigh Road. We planned for the possibility that it might not be a quick sale, requiring the 'right' buyers to come along, and this can be frustrating for all of those involved. It is to the credit of all that we stayed the course! Once more our sincere thanks.
Seller Testimonial

speedy, efficient and honest

I would like to thank you for the extremely professional way you handled the sale of my daughter's property in Nailsea. From my experience having dealt with Estate Agents over the years, it is not just finding the buyer but making sure the sale continues to a successful conclusion. I would like to compliment you on being there to sort queries from the buyer and answer queries from my daughter plus dealing with both sets of solicitors in a speedy, efficient and honest way. Of course, not least the way you personally conducted the viewings was excellent. In the future, if it ever helps I am happy to speak and confirm the above to any potential house owners who are considering Hensons to sell their property.
Seller Testimonial

a huge THANK YOU!

Stuart and Team, we are finally on the move! I want to say a huge THANK YOU! Stuart you always said it would happen and I would like you to share this special bottle with the team. Wne we are passing we will pop in to say hello!
Seller Testimonial

very professional and courteous

My wife and myself would like to say a big thank you to all of you for the sale of -- - - - - - - - - . You carry out your business in a very professional and courteous way and I would highly recommend your company. Thank you all once again.
Seller Testimonial

support, patience and encouragement

Pauline, Thank you so very much for all of the hard work you have put in to make our house sale happen. Your support, patience and encouragement has been incredible, without it I would have taken the house off the market! THANK YOU!
Seller Testimonial

impressed by the quality of your service

Stuart, We would like to thank you and your team for looking after Mrs B's house. You did a very efficient job and took the pressure from us. Also thanks for progressing the sale of of the property. We are both impressed by the quality of your service. Thanks.
Seller Testimonial

Thank you so much for making our sale happen!

To all of the team at Hensons. Thank you so much for making our sale happen! Each member of staff we have dealt with has been friendly, supportive and encouraging (and very patient with us)!! Thank you!
Seller Testimonial

Hensons knowledge took away the stress

I found the whole team at Hensons very professional, informative & helpful. Overcoming some unforeseen snags in the sale, Hensons knowledge in this field took away the stress. I would have no hesitation in recommending this estate agent
Seller Testimonial

caring & understanding

Nothing too much trouble, caring & understanding, with you every step of the way through the sell / buy process!

Testimonials from Buyers

Buyer Testimonial

This is a rather belated thank you for your help in the purchase of our home. I am still settling in my antiques and collectables have fitted in beautifully and the house looks rather different now from the inside. The views from windows are beautiful and we get all of the sunshine possible.
Buyer Testimonial

Your support and kindness has been invaluable

Thank you so much for your help with our move. Your support and kindness has been invaluable.
Buyer Testimonial

You've been great!

To all of the Staff at Hensons, We would like to say a big thank you for all the help and support you have given us in finding our home and making things go so smoothly for us - You've been great!

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The content on this Microsite has been uploaded by Hensons, Nailsea. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Hensons, Nailsea. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Hensons, Nailsea. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

*Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Hensons, Nailsea on +441275810030.

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Property Sales and Marketing

Marketing Advice & Appraisals: A client's first contact with Henson's is often in the comfort of their own home for a comprehensive appraisal of the property and market conditions followed by a written report together with a summary of our terms & conditions. With unrivalled experience in the North Somerset market our opinions are demonstrated by providing information on similar properties we have successfully sold right across the price spectrum from the most modest maisonette to fine country and coastal homes. We also recommend that you visit our offices to meet our team, see how your property will be displayed and more importantly how we deal with potential buyers are invited to join our mailing lists.

Property Details & Advertising: Our clients' properties are advertised and promoted through a variety of media including the internet, via our own website and others such as Rightmove.co.uk. Full colour particulars include floor plans, detailed descriptions and multiple, professional quality colour images. As the internet is now such an important marketing tool you will find that our particulars are designed to download and print in full brochure style to give the best possible impression of every home that we market.

Our newspaper advertising is eye catching and effective with large format photographs and detailed descriptions in the Mercury series of newspapers, the Western Daily Press and the national property magazines.

Mailing List & Circulation: We are continually investing in the latest, dedicated software systems to assist of experienced staff with promotion of our clients properties. As soon as particulars are available the details are emailed and posted to waiting buyers on our mailing lists. Properties are available immediately via our web site and or course Rightmove.co.uk, and every prospective buyer is telephoned to talk through a given property – nothing beats that personal touch.

Communication: Regular progress reports and frank feedback are key to your confidence in Henson's – Every viewing is accompanied by experienced, fully trained staff to maximise the opportunity that each enquiry presents.

After Sales Support: As soon as an offer is put forward we immediately research the chain to ascertain the status of the buyer and projected moving dates allowing our clients to make informed decisions about offers made. Once a sale is agreed we liaise continually with the solicitors, seller and purchaser involved in the transaction to keep all informed of progress right up to the moving day.

Relocation: For many years we have been the first point of contact for a significant number of the specialist relocation services in the UK and from around the world both for sales and letting.

Property Letting & Management: With one of the longest established Residential Letting services in Somerset, we can offer a comprehensive service for both tenants and landlords from a basic introductory service to full management and possibly the widest selection of properties from flats and solo apartments to fine individual, country properties.

Disclaimer: The information about this Agent is provided by the Agent themselves as an advertisement for their agency services. Rightmove is not endorsing this Agent and makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove does not check or verify the accuracy of the content. The information is generated, provided and maintained by Hensons, Nailsea. Please contact the Agent directly to obtain further information about their property services.

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Contact details

Ivy Court, 61c High Street, Nailsea, North Somerset, BS48 1AW

Buying: 01275 402648 Local call rate

Letting: 01275 402808 Local call rate

Fax: 01275 851815

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