Mansbridge Balment, Okehampton

Very professional throughout, keeping us fully advised of developments. The whole approach was friendly, helpful, and personal from all of the team. Whilst Jonathan was the main point of contact, Dan, Martyn and Lyn have all had involvement in the sale process, and their combined help has been greatly appreciated.

From our first meeting Martyn was very professional and helpful. He explained the service provided without a "hard sell" attitude (we do not like aggressive sales techniques so this was important). We were kept informed at all stages of the sales process and any queries we had were dealt with quickly and in a pleasant manner.

We changed agents having been unsuccessfully on the market for several months. We chose to move to Mansbridge Balment having been impressed by their approach on viewings we had undertaken. Jonathan and the team were helpful, informed and friendly from the start. We loved the fact that having taken our property onto their books, Jonathan arranged for his colleagues to visit to ensure they were fully informed about our property, and could talk authoritatively to potential buyers about its pros and cons. They kept us informed throughout the process, with a weekly call to check in with us and update us on progress. They were always happy to discuss the strategy and any changes we could make to it. Of course they also secured us a good buyer at a price we were happy with. They stayed in touch throughout the sale process, and were extremely helpful in providing solutions for some small issues which cropped up along the way. Having dealt with many estate agents over the years, I would not have any hesitation in recommending them, and have already done so. Thanks to Jonathan Mansell, Dan Hopkins and Aaron Churchill who all guided our sale through.

Very helpful and professional from start to finish. Jon was constantly ringing to update us on what became some tense moments not wanting to lose our new home we had chosen. He chased all the other agents and our purchaser to ensure we exchanged and completed in the time scale we needed. first time we have used an agent who wants to put customer very much at the forefront as opposed to not being interested once someone had put in an offer and they could leave it to the solicitors to sort. I would if we were staying in Okehampton want to use Mansbridge again if we ever moved.

M & B dealt with both my sale and purchase in what must rank as one of the longest transactions in history! This was absolutely no fault of theirs, the chain was long and challenging. However, throughout I was kept informed and always in a professional, positive and uplifting manner. Over the months I dealt with ALL the staff in the Okehampton branch and all would receive a 5 star review. To say they went the extra mile is an understatement. Thank you Okehampton M & B for keeping me sane and getting me in to my new home! What a great bunch of people.

Although the sale of my house took almost five very stressful months following the change to mortgage regulations in April, throughout the process the staff at M & B did everything possible to expedite matters. most important - they kept me informed and even if there was no progress to report they contacted me regularly and stayed calm even when I did not! Thanks to their kindness (above & beyond obligation) they also helped me secure the house I wanted to buy. Very many thanks to ALL staff at the Okehampton office.

Martyn, Aaron, Jonathan and the staff were very efficient, helpful and friendly throughout. They were respectful of our requests, offered useful advice and were always cheerful and obliging.

A very special ' Thank-You ' to Jonathan Mansell, Martyn Cox, Lyn Hardie and team at the Okehampton branch of Mansbridge & Balment for the successful sale of our bungalow on the eastern outskirts of town. We knew the moment they entered our property for the standard valuation that we had made the right choice. Their professional approach and attention to detail were second to none keeping our stress levels to an absolute minimum. We highly recommend that if you are thinking of selling your property in Okehampton or surrounding countryside to visit their office in Fore Street, Okehampton. They are all extremely polite and a pleasure to do business with.

From the very first valuation through to completion, we have been very impressed with the care and service Jonathan and the team have provided. They have always kept us and other parties informed of the progress of our sale. Their friendly and professional manner means we will be recommending them to our friends and family. J

We would fully recommend this estate agent to anyone selling a house. We were kept fully informed at every stage of the viewings and sale. This was most important as we live over 300 miles away. They helped us also with problems which arose which were far beyond the accepted duties of an estate agent.

Jonathan and Aaron both provided an excellent service in dealing with the sale of our house. The property was sale agreed within 6 weeks, and we were kept posted regularly with all developments throughout the process to the completion date of sale. We would highly recommend using Mansbridge & Balment!

We used Martyn\'s Estae Agents, Mansbridge and Balment and cannot stress enough how good they were from start to finish. Martin and Jonathan kept us informed at all times as to what was happening and even dealt with a few not so nice issues for us.. Highly recommended. G.H.

After looking at 70 houses with several different Estate Agents varying widely in competence, we finally found our dream home in Devon through Mansbridge Balment of Okehampton. We were kept properly informed throughout the purchasing process, the negotiations were sympathetic on both sides, and they have been really helpful ever since we moved in, with contacts for tree surgeons and anything else we might need! Highly recommended.

The problem was the market and this property took a long time ( about 3 1/3rd years) to sell.Which to the vendors a fixed fee is obviously acceptable. Still we got there in the end and bearing in mind that the vendors lived rather a long distance away it was important that there was on hand a first class organisation who could handle various matters particularly those in the final stages of ownership. Otherwise the vendors would have had to travel long distances to deal with domestic issues. The staff members were always helpful and encouraging especially as the property was difficult to sell being in a restrictive category in the market place.

Mansbridge and Balment provided an excellent service from start to finish. The initial valuation was realistic taking into consideration the current market conditions, and the location and condition of the property. They arranged for a surveyor to produce the Energy Performance Certificate. Their system of 'screening' potential buyers meant that all of the viewings were with people who were really interested in purchasing the property. Mansbridge and Balment gave sound advice at the negotiation stage and the sale was agreed within one month. Completion followed without the need for further negotiation or any other problems. B.M.

Jonathan Mansell has worked above and beyond what one would normally expect an estate agent to do. He continually strove to iron out all problems regarding our purchase, on an almost instant basis, all with thorough efficeinecy and courtesy. My husband and I sincerely believe that without his intervention, we would not have been able to purchase our new home. The after sales service has also been impeccable - we really get the impression that Mansbridge and Balment truly care about their clients. I really cannot sing their praises highly enough. All people in the office have been brilliant, but the gold medal truly needs to be awarded to Joanthan Mansell. Words are not sufficient to explain how brilliant he has been throughout all stages of our purchase, including his after sale care. MW

Jonathon and his team were attentive to potential buyers\' needs and reported back to us regularly. They were courteous and clear with potential buyers and quickly available to show them around. The particulars they prepared were of a good, accurate standard and presented well which helped lead to a successful sale. Thank you. PV.

Excellent service all questions quickly followed up, very friendly and efficient. Would definately recommend. Property as described, Viewing made very easy

Firstly may I make it clear that this review only applies to M&B Okehampton.It is often said that selling your house can be extremely stressful and this can be the case, and we all know some of the negative comments associated with Estate Agents. When dealing with M&B Okehampton this is not the case. It took nearly 2 years to sell our property and at no time during this period did M&B lose interest or momentum, both primary Directors being there after 6pm and before 9am listening to everything I had to say and actioning it when necessary, I felt that the sale of our property was as important to them as it was to me. Most importantly of all they always listened to my ideas for additions to the brochure and endlessly updated it accordingly. The sale of our House became a team effort rather than simply a negotiation between Client and Service Provider, a good thing to remember in the dim dark reaches of the night when the money is running out and you haven't shown anybody around for a week.Forget selling your House online, regardless of the cost saving, the service M&B provided is without price. I would recommend them unreservedly.

We would like to thank the team at the Okehampton office for the incredible effort they put into the sale of our property. Were it not for all of you this would never have happened and you made it depsite all the grief and delay we went through. We are certainly happy to recommend Mansbridge Balement to anyone they are real stars.

All the staff were great, very professional but approachable and friendly at the same time. There were plenty of viewings and communication and feedback was prompt and useful. The sale was straightforward and we were kept well informed throughout the process in a cheerful and positive way which helped enormously. I couldn't have asked for a better service and having spoken to others trying to sell property during this period using different agents, I am extremely pleased we chose Mansbridge Balment. I would certainly use them again and highly recommend them to all.

All the staff were very professional and treated us very well, we would certainly recommend them to any other potential customers. M.

Excellent service from start to finish. Martyn kept me fully informed at all stages and made the process straightforward. Thanks.

Outstanding service through every stage of the selling process from the guys at the Okehampton branch. Highly professional, great communicators, positive, fair and honest, and commited to keeping things moving (from seller and buyer side) from start to finish. Can't praise them enough and can't imagine anybody doing any better. Expertly led by Martyn, but with vital team input from Dan, Aaron & Lyn. Keep up the great work - you are setting the bar very high and are doing your industry proud!

Absolutely exceptional service, given that we were selling our late Mum\'s home. All staff competent,sensitive, efficient and friendly, nothing was too much trouble. Very good at keeping in touch, both by email and phone, so we knew exactly what was happening at all stages. Also, I can be rather anxious, and not deal with stress very well. All the staff members i spoke with at these times, were incredibly reassuring and courteous. Would definitely recommend Mansbridge Balment to anyone , and use them in the future. Thanks to MB for everything. L.B.

Jonathan and his team were professional yet really friendly from start to finish. Excellent advice was given for the presentation of the property, and following that, a top quality set of particulars prepared. Pitching of the price was spot on and a buyer found within a week. Close monitoring continued throughout the legal process, and where minor glitches appeared down the chain, Jonathan helped resolve the issues. Overall, an excellent service and I would heartily recommend Mansbridge & Balment as the best local estate agents.

The staff at Mansbridge Balment could not have been more helpful. We were so impressed with their professionalism and efficiency at every stage of our purchase. We completed on our property four weeks before we were able to relocate but this was not a problem, as Jonathan offered to look after the property for us until we moved in. They even took opening meter readings and emailed them to us. We felt confident that our property was in safe hands and certainly wouldn't hesitate to use this agent in the future. Such a friendly, happy bunch of people.

Jonathan, Martyn & the Mansbridge Team provided an excellent service to my brother and I in the sale of two residential properties in Okehampton. We couldn't have had better advise...or patience (!), and I would have no hesitation in recommending them to other vendors or purchasers. G.

We are extremely pleased with the service provided by all the staff at Okehampton Branch...but in particular, the effort made by Martyn Cox to tie-up a sale to me and a purchase by my vendor.We, as cash-buyers, were alerted to the property immediately it became available...by Martyn...who made it his business to get to know us...and steered the transaction through in a friendly and professional way..until its successful conclusion last month.I am starting my life again after a serious illness and Martyns efforts kept the family's stress-levels to a minimum...Thank you again!.

All the staff in Okehampton went out of their way to be helpful. We were given good advice and our property was advertised very well.

From our first meeting Martyn was very professional and helpful. He explained the service provided without a "hard sell" attitude (we do not like aggressive sales techniques so this was important). We were kept informed at all stages of the sales process and any queries we had were dealt with quickly and in a pleasant manner.

Everybody in the Okehampton office did all they could to help things go smoothly when we were selling our house, and when we eventually found a buyer they helped us achieve a fair price in a difficult market. Other members of our family have also used their services and we all would be happy to use them again.

We went to Mansbridge Balment to sell because we purchased the property through them. They were helpful & accommodating then, so had no reason to go anywhere else. Also, we had restored the property & only they would be able to see the improvements that had been made & be able to value the property accordingly. We found them friendly & helpful and found us a buyer - we would use them again without hesitation.

The problem was the market and this property took a long time ( about 3 1/3rd years) to sell. Which to the vendors a fixed fee is obviously acceptable. Still we got there in the end and bearing in mind that the vendors lived rather a long distance away it was important that there was on hand a first class organisation who could handle various matters particularly those in the final stages of ownership. Otherwise the vendors would have had to travel long distances to deal with domestic issues. The staff members were always helpful and encouraging especially as the property was difficult to sell being in a restrictive category in the market place.

Both John and Martyn were very professional and understanding in their approach to marketing our property. We had two problems. The first was being on the cusp of the higher rate of stamp duty The second was that we had solar panels installed 2 years earlier and we could not get HMRC to exclude their value from the value of the sale as one would do for furnishings and carpets. They listened to my investigations about this and attempted to obtain a ruling themselves. Their actions and manner were excellent and they always made one feel that they, personally, were looking after our interest over the long period of the sale (11 months). D.P.

We sold and purchased a house simultaneously, both properties were with the agents Mansbridge & Balment at their Okehampton office. The service from inception to conclusion was excellent. Upon valuing the home we wished to market, we were presented with robust information and absolutely no hard sell. Our sales particulars were ready within days and we had opportunity to review and amend as we felt necessary. Communication was superb throughout and the team worked with us to ensure that viewings were mutually convenient and unobtrusive. In respect of our house purchase, the team at Mansbridge and Balment could not have done more. We viewed the property on several occasions, were not rushed and the team proactively sought answers to any queries that we raised. Whilst the sale and purchase of any home is often fraught and emotional, the team were always understanding and supportive during the tense moments that arose. Not once were we deferred to a solicitor or other party, the team always went the extra mile. We highly recommend the services of Mansbridge and Balment.

We were very pleased with the pleasant way in which Martyn, Jonathon and Aaron handled our sale. Martyn was accurate in his assessment of the value of the property and kept us informed on progress throughout the whole procedure. We conducted our own viewings but they were quite happy to do this if we were not available.They also calmed us during the inevitable stressful parts of a house sale! We would recommend their company to others.

Gave realistic advice on price and achieved target within weeks in area where very similar properties have been on market for well over a year.

After looking at 70 houses with several different Estate Agents varying widely in competence, we finally found our dream home in Devon through Mansbridge Balment of Okehampton. We were kept properly informed throughout the purchasing process, the negotiations were sympathetic on both sides, and they have been really helpful ever since we moved in, with contacts for tree surgeons and anything else we might need! Highly recommended.

I would have no hesitation in recommending Mansbridge and Balment in Okehampton. Martyn and Jonathan worked tirelessly to help meet my property requirements and their handling of a slightly difficult chain was greatly appreciated. T.

Moving from 230 miles away I had no local knowledge or contacts so started with an open mind, and Mansbridge & Balment quickly proved themselves to be the best of the agents with whom I dealt. Their talent, in my experience, lies in a highly empathetic, human-orientated approach that allows them to develop an extraordinarily clear idea of customer needs. The advantages of this are, firstly, that they are very easy to deal with, while secondly there is no wastage of effort, as every property they suggest is a remarkably close match to your requirements. They found the perfect property for me by skillfully matching a prospective seller to my somewhat idiosyncratic demands. I cannot speak too highly of this agency. M.

Fabulous service from start to finish. Moving as we know is very stressful but Jonathan and his team made the journey to our new home so much easier. From my very first call to view the house to the time we collected the keys we were kept informed with what was going on. We were offered information above and beyond what was expected especially as we are new to the area. I would highly recommend this company and if I should move again I would use them, not that I intend moving again for a long time, we love it! J.A.B.

Jonathan was punctual for viewing and I felt relaxed and could ask him any questions without being rushed. His college Martyn was also very helpful in-between the offer and exchanging contracts. The only issue was an important email ending up in my email spam box so maybe a proof of sent emails will overcome this problem. Calls were always returned promptly. P.W.

Mansbridge Balment were the Letting agents for a property I rented in Okehampton and although it was only for a very short period of time due to personal reasons I had to leave the property, Jonathan was fantastic in quickly sorting out new tenants to the property relinquishing me from the tenancy agreement. Communication and updates were excellent and the service I received was top class. A very friendly branch and would definitely use this Company again in the future

Jonathon is always helpful and cheerful. He provided us with lots of useful, good but inexpensive contacts for us. He remembers our names and circumstances without any prompting. C.C.

We had first class service and support from Jonathan and staff from first showing us the property to completion of the purchase. We were kept informed of progress so we were not left \'out of the loop\' . Our sell was also a bit difficult so Jonathan also helped with information regarding that which we were not able to access. We felt very involved in the whole process. Even after we had moved in and we had trouble with the Telephone Service we were helped with background information to enable us to get things sorted. S.

Extremely nice Estate agents who I wouldn't hesitate to recommend. Very helpful and gave me advice on several issues regarding my (very) elderly parents move from Wales to Devon. We were shown around, and not rushed and my parents were shown great respect and dignity throughout. J.H.

Fast, professional & friendly. Always happy to help in any capacity with regards viewins & advice on the whole buying process as we\'d never bought a house before. Thanks to all who helped, your continued efforts have been much appreciated. Would recommend using Mansbridge & Balment to anyone. MJC

I recently had the pleasure of acquiring a new home through Mansbridge & Balment's Okehampton office. I can not fault the service that I received, from start to finish. My main point of contact was Martyn and he provided an excellent service: he was friendly, professional, patient and helpful and, very importantly, allowed me to view the property at my own pace whilst remaining attentive to answer any questions that I came up with during the viewing. During my first viewing, he achieved what I would regard as a perfect balance of marketing the property in a positive way, without being pushy. I like to have time and space to take in the atmosphere and attributes of a potential new home and Martyn enabled me to do this, in a very relaxed way. He was extremely patient when I wished to view several more times, with other members of the family, and he remained helpful and courteous at all times and was happy to let my elderly (& not very mobile) parents undertake a viewing of the property in their own time. Once we reached the stage of exchanging contracts, I had a very prompt telephone call from Jonathan to let me know this had happened. All in all, my experience with Mansbridge & Balment was very positive and I can't express my gratitude enough at the professional but approachable and unprejudiced manner in which I was treated throughout the purchase, with excellent communication along the way. I wouldn't hesitate to recommend these agents to my friends and family. Thank you so much. M.W.

We are extremely pleased with the service provided by all the staff at Okehampton Branch...but in particular, the effort made by Martyn Cox to tie-up a sale to me and a purchase by my vendor. We, as cash-buyers, were alerted to the property immediately it became available...by Martyn...who made it his business to get to know us...and steered the transaction through in a friendly and professional way..until its successful conclusion last month. I am starting my life again after a serious illness and Martyns efforts kept the family's stress-levels to a minimum...Thank you again!.

It was a positive experience to purchase from Mansbridge Balment , on our initial visit we outlined what our needs would be of a prospective property and from that time to time of completion Jonathan endeavoured to meet that need, point us in the direction of relevent professionals and support our speedy purchase. Very pleasant professionals. J.Q.

We were very happy with the service provided from being shown round the property to supporting us through the purchase. Luckily apart from the usual minor problems there were no major issues with the property we bought and dealings with the seller were relatively straight forward. Any concers we did raise were dealt with swiftly and efficiently by the Mansbridge team. We have no intentions of moving again for a long time but if we did would happily use Mansbridge and Balmont again. M.

We have managed to exchange and complete on a property marketed by Mansbridge Balment in about 3 weeks. They fitted in our viewings, especially the weird ones needed to work out the furniture we could fit in, and even over the bank holiday Easter. Always friendly on the phone, and willing to help where ever they could. The negotiations were handled professionally and fairly and would definitely recommend them to anyone! Great guys!

Throughout the buying process Jonathan, assisted by Martyn, went out of his way to help me. Without his input my vendors may well have looked for another buyer when my own sale fell through. Estate agents get a bad press but Jonathan and his office represent the good side of the industry and are highly recommended.

Although they were the selling agents when we bought the house and, therefore, technically 'on the other side', without Martyn's good work it is very likely the deal would have fallen over. He really worked to make things happen and kept us informed of all key developments. We will certainly use them ourselves in the future.

My wife and I both appreciated the casual, no nonsense way in which we were shown properties in our intended range. Martin suggested looking at two we hadn't previously considered, one of which we purchased. He had an in depth knowledge of the area and our new neighbourhood. We were kept fully informed as the sale progressed, including stuff our selling agents were less efficient about. Advice & help on other local matters was also very useful. Our experience with M&B gave us confidence about moving to Okehampton, a move we are really glad to have made. We moved over a year ago but only discovered this review opportunity today. Use M & M with confidence.

A professional and stress free experience, thanks to Martyn and Jonathan. They helped make this a straight forward and relatively quick purchase, assisting both sides of the purchase and sale.

Our journey began with a telephone conversation with Dan Hopkins. I explained our requirements. We arranged a viewing at a property for the following day. After the viewing Dan produced details of an alternative property that he strongly advised us to view. On paper it really didn't tick the boxes. Three days later we went to the viewing. We had been looking for the right property for over a year. This was THE ONE! Delighted. The journey to completion was not a smooth one, the sellers were awkward, unhelpful and dishonest, however we stuck with it. The anxiety levels were beyond anything experienced before, yet Dan and Martyn at Mansbridge always returned our calls, emails and were always reassuring, factual and professional.

I am a first time buyer. The guidance and expertise offered by Martyn Cox was second to none. He was quick to understand our needs and limitations and was proven to be Invaluable in negotiating the deal we had. It made buying houses easy. He kept us updated all the time. The rest of the staff, Jon and Lynn were very helpful in those rare occasions when Martyn was not around. I would highly recommend them to take care of your buying needs. L.