Mansbridge Balment, Tavistock

Initially overvalued property, but prepared to renegotiate commission rate when this became apparent. Very good communication, positive advice, quick answers to questions. Secured a fair price in a difficult market - H.W.

A thoroughly professional, friendly and dedicated experience from valuation to sale of our property. We were well informed throughout the process, with just enough humour at times to satisfy any possible "blips" during the sale process! Well done the Tavistock team. D & W Batten

The whole selling service was professional and proficient from the initial valuation, survey, preparation of literature ,booking and conduct of viewings and final negotiations to ensure satisfactory closure of a deal acceptable to both parties. The whole exercise was a team effort not limited to the two listed names

Having to move our Parents into a Nursing Home the other side of the country was made so much less stressful with the calm and considerate advice on the sale of their flat from Richard Guilor and the team at Mansbridge Balment. They managed to find a buyer before it had even been properly re-decorated and marketed and the transaction was seamless. We have been very happy with their service! Nikki

Top class agents from start to finish with the sale of our house. All the staff at Mansbridge and Balment were helpfull. Wayne

The sale of my house turned out not to be straightforward and took a long time. As a result I was in contact with most of the staff at the Tavistock office! I spoke with Nicola, Adam, Peter, Richard, Sophie, and in the latter stages with Ben and Rachel. Everyone, without exception, was very friendly and helpful. They were always very calm and professional. Even though there were stressful times during negotiations it was always a pleasure to talk to them.. Sally

I was very pleased with the service we received from Mansbridge and Balment. They were very professional, courtious and willing to go that extra mile for us. We sold 11 new homes through them and they were so helpful in carrying out viewings, providing feed back and providing sensible marketing suggestions. I would recommend them as an agent to any one - R.N.

Very helpful in getting property on market, with lovely sales leaflet and advice in making the property look appealing to buyers. Unfortunately the property was on the market for a very long time (15 months) and I had turned down initial offers hoping to get more, but ended up selling it for much less the following year. I would have liked better advice from them about an appropriate price and offer in the first place, although I understand it is difficult in this current sales climate. All the staff at the office (especially Rachel) were extremely helpful in showing the house and chasing potential buyers, and I am grateful for their polite, calm and helpful manner even when I was very stressed! - L.

My sisters and I were absolutely delighted with the very personal approach adopted by Rachel (and indeed several other of the very friendly but professional people who work at Mansbridge, Tavistock). We were updated very regularly and therefore felt that our chosen Estate Agency was in tune with us. Many thanks to all for their help in selling our late parents\' property. We would recommend you guys to anyone! - A.A.

Revised photographs for sales particulars to give better perspective of space within the property. Regular contact, advice and update on progress. Swiftly found new buyers when chain collapsed. Made thorough research into financial status of prospective buyers. Excellent service all round from all staff.

We sold our property through this agent in a difficult Market. At all times they were professional, friendly and efficient. The sales team especially Jan and Vicky were extremely professional and conducted viewings in a very positive manner. Rachel then made the actual sale process smooth and very easy for us. We would definitely use them again and highly recommend them - L. & D.R.

All agents were particularly helpful and very proactive. Any problems that we incurred were dealt with well and solved to our advantage with the exert help of Rachel the sales manager . Richard took care to take numerous photos to ensure they were taken in sunshine and was reassuring and experienced. A very positive experience overall. Lisa

From start to finish all members of staff were professional & informative. Feedback was always good by either e-mail or telephone. Sally Tamblin

Mansbridge Balment assured me that they would sell my property. After two years and many viewings with much input by different staff members the house sold. I was kept well informed at all times and I am pleased that I used this company. Anita

All staff I met were very professional, friendly and exceptionally helpful. They were patient and positive throughout even when solicitors\' delays dragged out proceedings. Very impressed - K.

Having attempted to sell the property unsuccesfully with other agents Mansbridge were very pro-active in doing their job. The main difference - they communicated. They kept me informed at all stages right up until completion. Pleasant and professional. Pete

From the initial phone contact through to the handing over of the keys, the service was exemplary. As well as selling through this agent, we bought through them and met several members of the team. Every single one was friendly, courteous and professional, and they were willing to work outside standard hours to move things along. MB have established the role of co-ordinator between buyers and sellers, once deals are agreed. This worked particularly well, communications running smoothly throughout. We would recommend without reservation this agent to anyone considering buying or selling. Mr. & Mrs. Hassall

I cannot stress enough how impressed I have been with the service provided by Rachel and Nicola. Nicola worked tirelessly to sell our home and managed to sell at a price we did not think she would achieve. Rachel then took over the sales process and kept us informed every step of the way, right up to the final completion telephone call.Excellent service from an excellent team. Tim and Amanda

Richard did initial pricing of property and was very pleasant but business like. Took his time to ensure had all information without it feeling like third degree Good communication by Rachel so I always knew what was happening, even if it was nothing!. Vicky did all viewings so my house cat would not be stressed - she made friends with him on first visit so I had piece of mind. Good team work between staff, always made time for me when I popped in. Made a stressful process very easy and smooth. Strongly recommend - A. I.

It took a very long time to sell the house. M & B were very optimistic that the house would sell quickly. Occasionally the communication was not always as I would have hoped for. However, the negotiation on price was sensitively dealt with by Nicola who I was pleased to have dealing with my sale. The sale then was taken on by Rachel who worked incredibly hard to ensure that the sale went through with a very long chain. This is one advantage of M & B - not all estate agents have the luxury of having one person dedicated to this part of the sale process. Indeed often Rachel would chase from the bottom of the chain right through to the top - estate agents and solicitors alike. On this basis I would recommend M & B. A satisfied customer

Mansbridge & Balment sold our house in an extremely efficient manner,nothing was to much trouble for the staff at their Tavistock office.From the initial visit to value our property,which we found to be set at the correct market value.arrived at through their knowledge and expertise,through to the very quick sale.unfortunately due to a breakdown in the chain,our initial sale was lost.The house was placed back on the market and was resold be M&B within a week.This excellent achievement was in no small part due to the professionalism,market knowledge and customer related service given to us as the sellers and to our prospective purchasers by Ben woollams.His honesty and commitment to us as customers was exemplary,an estate agent who told you as a customer what you needed to hear not what you wanted to hear.Once the sale was made the matter was past to a dedicated staff member to handle the final details.Rachel preformed these duties in a very friendly yet efficient manner,when you felt things where not going quite as expected she was always available with sound advice and reasurrance.We would recommend Mansbridge and Balment whether you are buying or selling,An excellent estate agency and a huge thankyou from us. John Hall

Our experience with M & B was great from start to finish, we were guided through the process and kept informed at all stages. The sale of our house was stressful at times but we felt supported by Rachel who went out of her way to help us. I would have no reservations about recommending Mansbridge and Balment in Tavistock. A.A.

The agents from the Tavistock branch were fantastic from start to finish for the sale of my property. With regular communication and so helpful with the whole process. I would definitely use Mansbridge and Balment again and would highly recommend them for any prospective sellers or purchasers - D.P.

Every aspect of my house sale was first class, from the initial visit and helpful advice by Richard Guilor, the arrangements for viewing by potential buyers once the house was marketed, all was dealt with very professionally. I would specially mention Rachel Anderson-Stacey who once I had the offer, was exceptional in her support to me. She constantly monitored the progression towards exchange and completion and kept me informed every step of the way. Her care helped this stressful time proceed very smoothly and I'm so grateful for the consideration I received from the whole team. I have no hesitation in recommending Mansbridge Balment to anyone wanting an agent who gives good value for money, goes the extra mile and puts the client first every time. Outstanding.

We have both bought and sold from M&B - they are professional, friendly, helpful and gave 100% to both our purchase and sale. I have personally bought 15 properties and can honestly say M&B have made the purchase and sale the smoothest experience of all. Barrie and I cannot recommend them highly enough. Particular thanks to Jade, Vicky and Louise. C.S.

Our long and arduous purchasing process was made much more bearable by the excellent service we received from Rachel and Jan. From house viewings and mercy dashes to check the locks on the house for insurance purposes with Jan, to many conversations and extra support from Rachel, Mansbridge staff went above and beyond the call of duty in order to help us. Their professionalism, approachability and all-round levels of care and attention to detail are outstanding and we would recommend them highly to all prospective customers - Mr. & Mrs. B.

Rachel always responded very promptly to my e mails. She sorted out any queries I had about the property and nothing was too much trouble. Rachel has a 'can do attitude' which really helped me through the purchase. Thanks

The service from the whole office was very good, they always returned our calls and answered any queries swiftly. We will recommend them to other people

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We purchased our home through the Tavistock office in April. From the outset the service was excellent; friendly professional and efficient. Nicola was knowledgeable and supportive through the sales process and ably supported by Rachel who progressed the sale to completion. Always promptly returned calls and emails and always knew what was happening with the purchase. We are now very happy in our family home. Steve

We have both bought and sold from M&B - they are professional, friendly, helpful and gave 100% to both our purchase and sale. I have personally bought 15 properties and can honestly say M&B have made the purchase and sale the smoothest experience of all. Barrie and I cannot recommend them highly enough. Particular thanks to Jade, Vicky and Louise.

Rachel provided constant and valuable feedback throughout what became a protracted process. She always got back to us when we called and was a reassuring voice when we felt that the deal may not progress. T. R.

We dealt with Rachel mainly and I couldnt fault Her in the slightest. She went over and beyond what I would have expected her to do with regards to helping with our solicitor. M.P.

Rachel and her team were acting on behalf of the seller for the house I have just bought. Rachel was fantastic throughout and a great help in making a stressful process a whole lot easier. Communication was excellent, they chased the solicitors hard and I even received a really nice moving in gift even though I wasn't actually their customer. Thanks again - would highly recommend. James

The agent was always very helpful and kept in touch with us on a regular basis but did not harass us when some small delays occurred in the process.

Mansbridge Balement were the agents for the vendors of the property that we purchased and they were extremely helpful when approached by us in respect of our purchase. Nothing was too much trouble for them and they dealt very quickly and professionally with any correspondence between all parties. I must recommend them to any prospective seller or purchaser, we shall definitely be using their services again. To top it off they presented us with a lovely hamper when we collected our keys from their office, something that we never got from our own agent after the sale of our previous property. It was a very friendly and professional service, thank you for making our move run smoothly. Steve

Our first contact with the Tavistock office of Mansbridge & Balment came when my husband and I viewed a cottage with Ben Woollams. By this stage we had viewed a huge number of properties all over Devon and Cornwall and met many estate agents. Ben stood out from the crowd immediately with his quiet professionalism, well-spoken and with just the right manner - we were both very impressed! I then met Nicola Muncey when I viewed another property on a sole viewing trip to Devon and again, liked her immediately and found her to be extremely helpful and knowledgeable, again, striking just the right balance. We met her again when she showed us the house that we have just completed on and she also impressed my husband with her friendly, warm, yet professional manner. When we decided to make an offer on the property, we felt that it mattered to Nicola that the outcome should be successful and acceptable to both parties and she dealt with the negotiations sensitively and superbly well, we thought - we thank her very much for that! Certainly, both parties were very happy with the outcome and that is not always the way things turn out. Rachel Anderson-Stacey then took over for the rest of the purchase process and oversaw that things were on track and that everyone was being kept informed. Again, Rachel was very friendly and professional in all our dealings with her and the purchase went through to completion extremely smoothly. Overall, my husband and I felt that we were in very safe hands throughout but, more than that, we felt that the staff at Mansbridge & Balment (Tavistock) were warm, friendly and genuinely cared about the outcome being successful. When I collected the keys from their office, Nicola presented me with a lovely 'goodies basket' as a new home gift from Mansbridge Balment, a complete surprise and a very nice touch. We cannot praise their staff highly enough and would recommend them to anyone looking to buy, or sell, a property in the area. Stationmaster

Mansbridge and Balment provided us with most excellent support in our search for a property. From the outset we found them friendly, courteous, efficient and knowledgeable. They were very proactive in providing information on properties that might interest us, working hard to identify suitable houses and not wasting time offering us properties that did not fit our criteria. They were very \'joined up\' in their approach; Peter, Jade, Vicky, Nicola, Rachel, Richard and other members of the team all took an interest in our search and worked collaboratively to find us a house. Viewing appointments were efficiently arranged and punctually kept. When viewing we were given sensitive, well-informed non-pushy support. There is a real sense of \'family\' about the Mansbridge and Balment team while at the same time being a thoroughly professional estate agency. Buying or selling we would have no hesitation in approaching them first. B.

Dealt with both Tavistock and Yelverton offices, all of the staff were top class, very easy to deal with nothing a problem, always kept you informed, and on the ball - B.

Each team member with whom I had contact provided prompt guidance, courtesy personified, and accommodating at all times; giving the impression nothing was too much trouble. Peter, with the benefit of his legal background, gave some very useful insights to the whole buying/selling process, and indeed of the area. His handling of the 'deal' was both constructive and professional. From 'subject to contract', Rachel proactively facilitated a very smooth completion, providing an invaluable link between buyer and seller. Helen

Staff were friendly and helpful and went out of their way to enable viewing of the property at short notice. Communication was extremely efficient and all issues were dealt with swiftly and effectively with all parties involved. Mrs. G.

Very thorough service from Jan and Rachel with a personal touch provided by all staff we dealt with. Dealt with all questions and issues in a timely manner with very good communication at all times - D.

Myself and my fiancé have just purchased our first home through Rachel and I can not recommend her highly enough! Nothing was ever too much trouble, answered every silly and probably pointless little question we had and always responded to any calls or emails quick as a flash. She made the whole experience so much less stressful than we\'d anticipated. I\'d recommend her to anyone and hope that when we move again one day that we\'re fortunate enough to use her again! Thankyou! - M.B.

As a first time buyer I had no idea what to do, Rachel helped me through the whole sale and move things along when they came to a stop. Thank you. Jenny

Both are extremely patient professional courteous and nothing is too much trouble . They made a very difficult move for my mum easy . Alison & Mum

We dealt with many agents and were delighted when we bought from Mansbridge Balment. The reason was that Nicola, who showed us around many homes, was wonderful. The family warmed to her and she was tuned into what we were looking for so great at giving us advice. We also found Nicola's colleage Peter was very helpful. The surveyor they recommended was superb and the follow up from their team, who chase solicitors and vendors, was superb so there were good lines of communication throughout the process. They have an excellent team that supports potential house purchasers, on the complete journey. A.F.

Excellent service from the team at the Tavistock branch. Vicky showed us around the property and helped us tremendously with negotiating with the buyer. Once our offer was accepted, Rachel looked after us throughout the whole buying process to completion. I cannot praise Mansbridge & Balment highly enough, they are a great team, friendly, professional & efficient and I would have no hesitation in using them for selling my property. Thanks guys. Lisa

Peter Sleep showed us two properties including the one we finally bought & we found him to be very professional & mindful of our requirements. He handled the negotiations with the vendor to our satisfaction & we thought the overall service from a buyer's perspective was very good. Rachel dealt with our queries on the contract with the purchaser and again we thought she did a good job. Gingamgoo

Excellent service from beggining our search for our new home until after purchase was complete. Brilliant communication and always willing to help. Many Thanks

Although a stressfull process Rachel made it so much more bearable. Keeping me up to date on a regular basis even though I was the purchaser. Answered any queries I had very promptly and professionally. I can\'t rate Mansbridge & Balment highly enough. I will definately recommend them and when I sell (not for a while) I will not hesitate to use them - S.K.

Peter Sleep did everything that could have reasonably been expected of him. We appreciate a higher offer was made for the property but are pleased that the vendor and agent decided that we could be relied upon to complete the deal quickly with the minimum amount of hassle. The couple of odd things we had to catch up on with Rachel were dealt with by her efficiently. We appreciated the box of goodies we received. It was a nice touch and the contents were carefully chosen. We expect to be teaming up with Mansbridge Balment again in the near future

Nicola was professional and focused in helping my 81 yr old mother find a suitable bungalow for her needs - on the flat, not too many steps, gas CH, enclosed garden, in good repair, neighbours not too close but not far..... was a steep order! Having looked in a 10 mile radius round Tavistock we found one just 300 m from where I live which fitted the bill. Nicola stayed in touch with me regularly - but not so much as to overwhelm me as I work full time and had other agents on the case too. She was instrumental in helping mum make the final decision to purchase the one she did by weighing up the pros and cons and encouraging her to reach the big decision - very difficult at 81!. So glad to have her so close by. Thank you Nicola

We found the agency professional, worldly, yet retaining an intimate knowledge of local conditions. Having bought two properties through them over the last two years, we have learnt that they are equally highly regarded by sellers and buyers in the area. From our initial searches to completion of purchase, the experience was positive. N.H

Excellent. My wife and mine first let. Used Mansbridge as letting agents as the flat was purchased through them. Highly professional and have taken care of all aspects of the letting. Very proactive. Can't speak too highly of Carla.

Ali and Carla have been excellent in assisting to find the right tenants for my property. Given the restrictions of the Covid period they have always responded, kept me informed and been a delight to work with, Thank you both very much!

Fast efficient service through viewing and finalising a deal for my rental and then helping me with finding local help moving in. Issues resolved with no fuss

Kerry really went out of her way to help as well as Ali and I really appreciated the personal service and the fact that the agent didn't treat their tenant / customer on application as a computer says no type of company. They really showed that they wanted the best for the customer not just the landlord as other agencies I have dealt with in the past have been so awful at.The property was welcoming when I arrived, and all sorted to spec. Always are happy to help if there is a repair or any info I needed, and as I had relocated they were really helpful in helping me with the local area. Lovely team and a nice warm personal service. I would recommend then to anyone!