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User Guide

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Mole Valley's foremost Independent Estate Agent

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    Established in 1992, Patrick Gardner are an independent estate agency with four branches located across the Mole Valley. As a company we have exceptional knowledge and experience in all aspects of residential property.

    Our flagship Leatherhead office is centrally situated within an attractive Grade II Listed building on the corner of Church Street and the town's High Street. It's highly prominent position offers over sixty feet of window frontage allowing us to showcase the widest variety of property for sale and to let in the area.

    At the Leatherhead office, we handle all aspects of residential property including sales, lettings and property management, block management, land and new homes as well as land acquisition and land sales and professional services.

    The lettings department is headed by Director Nick Hutton, who is supported by Director Patrick Gardner, Lettings Manager Ben Hayes, Senior Negotiator Sarah Doyle, Lettings Negotiator Jackie Boote and Lettings Coordinators Cathy Hobson and Lucinda Cooper. The lettings Property Management Department is lead by Adele Weller and Property Managers Elaine Dickson, Juli Probett and Kirsty Lagden. Sarah Hartgill heads up Accounts.

    The lettings business has grown to now service over 750 landlords and is recognised as a market leader in the Mole Valley.

    Looking to Let/Rent in Leatherhead & the surrounding areas?
    We are a highly experienced team and offer a personal service to landlords and tenants alike. Letting or renting can often prove to be a stressful time and part of our role is to take that burden from you as well as helping you find the perfect tenant or home.

    Please come and speak to us and we would be happy to discuss your requirements.
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User Guide

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Landlords - we'd love to hear from you

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    • Our specialist lettings team offer unrivalled local knowledge through four local branches - Ashtead, Dorking, Leatherhead and Bookham. We act for a wide range of landlords with quality properties throughout the Mole Valley area, which vary from new build houses and apartments through to unique period properties.

      Our team of professionals are always on hand to give advice and guidance throughout the lettings process to ensure that everything runs smoothly.

      The extent of our services will depend on what your requirements are. For example, do you just want us to find you a tenant and collect the rent, or do you want us to manage the whole term of the rental agreement from start to finish? We can offer a flexible service!
    • By contacting Patrick Gardner, you are in safe hands. From the initial market appraisal visit, to guidance on preparing the property for let, we aim to deliver friendly, straightforward and professional guidance. it is vitally important that we give you a realistic figure to ensure you are not losing rental income with unnecessary void periods.

      Our extensive advertising in the local press and on the major property portals ensures that no stone goes unturned. We also work closely with relocation companies representing local companies and services such as Exxon Mobil, Unilever and KBR to name but a few. Once we have found a potential tenant, our vigorous referencing procedure helps to ensure they are the right tenant for your property.

      Patrick Gardner Lettings can also help to source suitable investment properties for investment Landlords.

    • Peace of Mind
      Patrick Gardner is a member of The Property Ombudsman which provides a free, fair and independent service for dealing with any unresolved disputes between lettings agents and consumers.

      We are also qualified members of ARLA (Association of Residential Lettings Agents). ARLA is the main industry body for lettings agents in the UK, ensuring member agents adhere to strict codes of practice at all times.

      Your Tenant's deposit is safe with us, protected by the Tenancy Deposit Scheme. More information can be found online at: https://www.tds.gb.com/
    • Property Management
      Unlike many of our competitors, we have retained in-house property management for all our managed properties which means we can respond quickly to any report or maintenance requests that are received.
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Tenants - we're here to help

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    • Looking for a rental property can be a time consuming and stressful task, so having the support of a good letting agent with expert local knowledge can make all the difference.
    • Patrick Gardner are the leading independent lettings agency in the Mole Valley with branches in Ashtead, Bookham, Dorking and Leatherhead. We offer a wide range of properties to suit all budgets and tastes, and from the moment you register with us we aim to find out how we can help you best, and how you prefer to communicate with us.

      Our weekly email will guide you through the extensive list of properties available on our database with comprehensive details, full colour pictures, floorplans, council tax banding and EPC ratings. We will also match you to new instructions as they become available to ensure a wide selection of properties are put in front of you.

      All viewings can be arranged at times to suit, and an experienced Patrick Gardner lettings negotiator will be able to deal with any questions you may have about the property or the local area. If you like what you see, we can advise you professionally on taking it a step further.
    • Peace of Mind
      Patrick Gardner is a member of The Property Ombudsman which provides a free, fair and independent service for dealing with any unresolved disputes between lettings agents and consumers.

      We are also qualified members of ARLA (Association of Residential Lettings Agents). ARLA is the main industry body for lettings agents in the UK, ensuring member agents adhere to strict codes of practice at all times.

      Your deposit is safe with us, protected by the Tenancy Deposit Scheme. More information can be found online at: https://www.tds.gb.com/
    • Property Management
      Unlike many of our competitors, we have retained in-house property management for all our managed properties which means we can respond quickly to any report or maintenance requests that are received.
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User Guide

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  • Team Member

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    Nick Hutton BA (Hons) MARLA - Director
    Nick has worked for Patrick Gardner and Co since 2005 and has been involved in the property industry since 2003. Specialising in residential lettings Nick also takes a keen interest in all aspects of property from renovation and development to investment and letting. This experience means he is committed to delivering straightforward and well researched advice to ensure landlords maximise their rental yields. Nick is an avid sports fan and enjoys travelling, cooking and refurbishing his own property.

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    Ben Hayes MARLA - Lettings Manager
    Having previously worked in both of our Bookham and Dorking offices, Ben has gained a broad knowledge of the local areas. Re-joining Patrick Gardner Lettings in 2017 after working in both Weybridge and Wimbledon, Ben's affable nature and calm approach makes him a popular member of the team. Ben lives in Leatherhead with his partner Lily, who works for a local heart charity. During his days off Ben can be seen on the golf course as well as spending time with friends and family.

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    Sarah Doyle - Senior Lettings Negotiator
    Sarah re-joined Patrick Gardner Lettings in 2014 having worked for the Company previously between 2000-2005. In the prior 9 years she has worked in both residential sales and lettings in the Guildford and Horsley areas. Sarah lives in Leatherhead and has 2 grown up children and in her spare time she enjoys interior design, travelling and long dog walks.

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    Jackie Boote - Lettings Negotiator
    Jackie has held a number of roles within our lettings department from Saturday Negotiator to Property Manager so she is well versed in the intricacies of letting, and has become a pivotal member of our team. With previous experience in finance and investment banking in the City, Jackie is well placed to secure properties for waiting tenants. Outside of work her two active teenagers and Panda, the Jack Russell, keep her very busy.

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    Sarah Hartgill MARLA - Accounts
    Sarah joined Patrick Gardner in accounts in October 2018 after moving back to Surrey, after 18 years living on the South Coast. She is a bookkeeper and member of the IAB. Her time at home is spent looking after three lively boys aged 12, 10 and 7 as well as renovating her house! She also enjoys visiting new countries.

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    Cathy Hobson - Lettings Coordinator
    Cathy has worked for Patrick Gardner and Company for over 10 years as a lettings coordinator and works very closely with all members of the lettings team.Having previously run an outside catering business she is a keen cook, enjoys gardening and taking her two Bernese mountain dogs for long walks.

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    Lucinda Cooper MARLA - Lettings Coordinator
    Lucinda joined the lettings team of Patrick Gardner Residential over ten years ago after a change in career direction, which previously included ten years in the city on the financial futures exchange.A local resident, Lucinda lives with her husband, three children and one naughty dog! She loves her garden and is a dedicated tennis player.

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    Adele Weller - Head Of Property Management
    Adele heads up our property management team, having worked in the property industry since 2002, later moving into Property Management in 2014. Born in Surrey, Adele lives locally in Ashtead with her husband and 2 children. Adele enjoys travelling and spending time with family and friends. Family life is usually busy and when I'm not being a mum taxi she enjoys long walks and running with the dog exploring the Surrey Hills.

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    Elaine Dickson - Property Manager
    Elaine joined the Property Management team in November 2015 having spent a number of years running her own property inventory company. She had prior to this worked in Property Management for seven years. Outside work she is worn out by her two grandsons, enjoys sport, playing competitive netball and darts. In the odd spare moment she enjoys a glass of wine with family and friends.

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    Juli Probett - Property Manager
    Juli joined Patrick Gardner in June 2018 and has been a property manager since 2005. She previously worked for a large international property company, and has experience of managing small apartments, large luxury homes and Grade Listed houses across the South East. Born in Surrey, and a resident in Fetcham since 2007, Juli enjoys spending time in the Surrey Hills with friends and family, the theatre and is part of a local Book Club.

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    Kirsty Lagden - Property Manager
    Kirsty is a new member of the Patrick Gardner Property Management team. Although she is new to the world of lettings, Kirsty has a strong desire to learn and brings with her years of experience in the public sector. When she's not working, Kirsty enjoys spending time with loved ones and playing competitive league netball. She is also an avid traveller, having already explored 23 countries and counting.
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    User Guide

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    Testimonials

    • Introduction

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      Your feedback is very important to us. We take pride in everything we do and aim to deliver the highest possible standards of customer service within a friendly and professional environment.
      The following are real testimonials from happy clients - both landlords and tenants we've worked with.
      We appreciate all comments and will do our very best to give our clients the best possible lettings service they can find, and to provide them with the information required to make informed decisions. We aim to deliver this with a sense of warmth, friendliness, fun, individual pride and company spirit.

      Ben Hayes - Leatherhead Lettings Manager

    Testimonials from Landlords

    • Landlord Testimonial

      they have always been very professional
      I would like to thank the Leatherhead letting team at Patrick Gardner for all their help. I have used them both as a tenant and as a landlord and they have always been very professional. Thank you to Ben in particular for his patience and for being so helpful -  Fabiana

    • Landlord Testimonial

      thank you so very much for all your advice
      thank you so very much for all your advice and help this year it's been very difficult but you have helped thankyou - Mrs Fryer

    • Landlord Testimonial

      how it should be done
      This is how it should be done, good advice at all stages and took the time to ask what I was looking for in a tenant rather than give me the hard sell.  Mr S Hughes

    Testimonials from Tenants

    • Tenant Testimonial

      amazing and friendly staff
      Letting my first property with my girlfriend was made so much easier by amazing and friendly staff at the Leatherhead branch. Massive shout out to Ben who has been brilliant and helped us every step of the way via phone and email.

    • Tenant Testimonial

      10/10, would definitely recommend
      Amazing experience with brilliant staff. My girlfriend and I are letting our first flat together and Patrick Gardner Leatherhead have been nothing short of 5 stars. Excellent communication via e-mail and telephone, they're always willing to help and even made it possible to gain access to the flat once it was empty, as my girlfriend hadn't even seen it. 10/10, would definitely recommend

    • Tenant Testimonial

      Highly recommend!
      I've recently rented a flat through Patrick Gardner. The lettings team are all very friendly and professional. Very quick and efficient to process the paper work through for me too, as I wanted to move in 10 days later! Thank-you for helping to make this happen! Highly recommend! - Paula

    • Tenant Testimonial

      They always dealt with repairs quickly
      I have just finished a 3 year tenancy with Patrick Gardners and have to say they have been head and shoulders above any previous experiences and much better than the new agency i have just rented through. They always dealt with repairs quickly, especially when my boiler broke just before Christmas. Shame they don't cover Weybridge or I would have used them again

    • Tenant Testimonial

      Best letting agency i have ever had
      Best letting agency I have ever had. Good customer service and great properties - Borbély Zsolt

    • Tenant Testimonial

      professional, knowledgeable and attentive
      We rented through Patrick Gardner for 3.5 years and found them to be professional, knowledgeable and attentive at all times, dealing with queries and requests promptly - Tom Harris

    • Tenant Testimonial

      a fantastic service and support to me as a tenant
      Please could you pass on my huge thanks to the landlady. I have thoroughly enjoyed living in the flat and I'm very grateful to her and to Patrick Gardner agents for providing a fantastic service and support to me as a tenant - it was a pleasure renting a place to live with you.
      - Natalia
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