Trading Places, Leytonstone

From the beginning, Jen was really open and honest about the sale and once she had done the initial valuation, she didn't hassle us or anything in the subsequent weeks, giving us time to get our affairs in order. We had an initial buyer who pulled out a few days after making an offer. Jen and the team pulled out all the stops to get another offer in place within a week and I was really happy with how they handled it. Throughout the whole process, Jen was constant in her advice and general availability to talk/email me through any frustrations we faced in the lead up to exchange. I can't stress how important that was to me, knowing that I could call her and she would try to help me if she could. I know she stayed close to the buyer which made me feel very comfortable knowing that it was a secure relationship. She was just great to deal with and I cannot recommend her highly enough. I should also mention Paul as well who was also very helpful as well and I think did a great job of selling the flat on the viewing days. Thank you all for getting us through!! Ms. Gina Pathan

I have found the experience with Trading Places very professional and all the staff were extremely helpful in both advice and dealing with the property transaction. Their knowledge of the local property market was spot on and the subsequent selling of the property met all my expectations. Never once was I under any pressure or felt information was not flowing as Jennifer and Paul kept me up to date at all times, they also were extremely helpful arranging professional services associated with selling a property. I would have no hesitation recommending Trading Places to anyone wishing to sell or have their property valued Tom Caulfield

Trading Places and Jennifer Butler in particular were professional and caring throughout. They listened to my particular needs, gave clear advice and acted on agreed instructions. They were alert to issues that might slow the sale process and always acted promptly and politely to keep the process moving. Trading Places knowledge of their business and locality brought confidence to all involved in the transaction. Mr Boucher

Jennifer is highly professional and a real credit to Trading Places. She made selling our house a breeze. Photos were great too, perfecting each shot. We viewed the property description and photos before they hit Rightmove etc. Highly recommended estate agent. The best in Leytonstone! Amanda

We bought our flat through Trading Places and had a good experience so when we came to sell they were the natural choice. Were really pleased that we chose to go with this agent and would highly recommend them. Our sale turned out to be a bit more complicated than expected and Jen provided invaluable advice throughout the process, working tirelessly to ensure that the sale went through. Paul was also great to deal with and we were happy with the way the viewings were organised. We appreciated how honest and straightforward Trading Places were throughout the process and the service received was excellent. Lucy Rafferty and Daniel Burkwood

The agent we dealt with at Trading Places was Jennifer Butler. We chose Trading Places on the basis of Jen's performance at the valuation meeting - she came across as very honest, realistic and without the hard sell tactics we experienced with other agents (we 'interviewed' 5 in total). She put us at ease and gave the impression that we would get a focused, personal service from Trading Places, rather than being another sale on the conveyor belt. This was borne out through the selling process, with Jen remaining as our personal contact over the 11 weeks. Trading Places got our flat to market quickly with the full range of online and regular advertising. We had our first viewing within hours and received multiple offers within the first week. We accepted an offer just shy of our asking price only two weeks after the flat had gone on the market. Jen then walked and talked us through the whole process while we grappled with lawyers and the various questions and requests from the buyers. She was an excellent intermediary and ensured everything kept flowing along as efficiently as possible, keeping both sides advised an up to date. I'd have no hesitation in recommending Trading Places and Jen in particular, should you be looking to sell a property in the Leytonstone area . Olivor Parish

Jennifer Butler at Trading Places is a pleasure to work with. She is professional, kind, communicative, and anticipates her clients needs. She is particularly conscientious about sales progression and keeps in regular contact throughout. I have friends who used an internet agent and their buyers deliberately stalled the sale with the intention of reducing the price at the last minute. The sale fell through and they had to start again. This would not have happened with a professional local agent like Trading Places. They help their clients choose good buyers and keep in regular contact with both buyers and sellers to ensure things move towards completion at a good pace. Mr Steven Annis & Miss Tya Shannon

If you imagine the typical estate agent in your minds eye, then you couldn't be further from the truth when it comes to the staff of Trading Places in Leytonstone. Manageress Jennifer Butler and her employees give an outstanding services which defies the stereotype. Our property is certainly in the lower leagues of the sales they make at Trading Places and knowing that, we would have thought it may have been of little consequence to them if they sold it or not however, they worked harder than you would imagine and went way beyond the call of duty for us, answering the most minor of questions on a daily, sometimes hourly basis. The sale did not go smoothly, through no fault of theirs but they were there every step of the way, I think Jennifer needs to add a counselling qualification to her repartee as many a time she talked me through the process with her extensive knowledge. Honest, caring, unflappable, willing to help wherever possible and basically just nice people. I couldn't recommend Trading Places more. They don't send their staff on courses telling them how to bully clients and they don't tolerate that kind of work from their employees. Is there a downside yes... they are not based nationwide. Ruth & Jonny

We bought our house via Trading Places three years ago and so when it came to selling up they were our first port of call. The service we had received back then was excellent and I'm happy to report it was at exactly the same high level for our sale. Jen's communication was second to none and I felt like she really advised me well when it came to making important decisions. There's no stress and drama when buying/selling via Trading Places - they are a local, family run business and you can really tell with the level of service you receive. I wouldn't hesitate in recommending them to anybody wishing to buy or sell a house in the area. Mrs Kerry Lister and Mr James Lister

I am absolutely delighted with the service received from Trading Places. The agent who oversaw the sale of my property was professional, patient, calm (especially when the sale encountered some problems and delays) and she is evidently a very adept agent in terms of price negotiation. I recommend Trading Places highly and it seems clear to me that you are much better looked after when you give your business to an independent estate agent. I am very grateful for the help received from all at Trading Places. Ms M Ride

Jen at Trading Places was just lovely to deal with, always keeping me as the buyer informed of developments straight away and always friendly and warm in manner. She also did a lot to make sure the chain kept together when negotiating over exchange and completion dates. Paul who showed me around originally and covered for Jen when she was on leave was also helpful and nice. The whole office is very professional and genuine unlike many other estate agent practices Mrs Margaret Gay & Mr Alfred Hiatt

These guys, simply put, made buying our first property a doddle, despite the very competitive and fast-paced London market. Paul Davis was a breath of fresh air - honest, helpful, so supportive and not at all pushy. He always had time to answer our questions (of which there were many) and secured our property efficiently and with total professionalism. Paul was recommended by a friend, and we would not hesitate to recommend in the future. A pleasure. Sarah Pidgeon

Ive had an amazing experience with Trading Places, Jen and Paul have been so friendly and helpful. Jen kept me calm at the most stressful of moments before securing the property!! You can tell its a really nice team full of lovely, local people - a rarity in the London property market I bet. I cant thank you enough for all of your help. Miss Sarah Kamvissidis

Trading places, and specifically Jennifer and Paul, showed us round a property which we put a bid on and eventually bought. Throughout the process they were always in touch, prompt with their replies to queries, and went above and beyond what can be expected from an agents to ensure the entire process was as convenient and painless as possible. Fantastic agency, I'm very impressed. Matt Coggan

From a buyers perspective trading places were fantastic. Jen kept us well informed throughout the purchase and when communication was lacking from the seller she took it upon herself to consistently keep us updated as well as actively chase the relevant parties for responses. All in all it was a purchase that could have been far more stressful had it not been for trading places. Would certainly recommend to any prospective sellers or buyers. Thanks to all the team, but a special mention for Jen. Mr Tariq Khan and Miss Amy Fontain

Trading Places are an excellent Estate Agent to pick when buying a property in Leytonstone. Not having lived in the area before, their knowledge and experience of the area was invaluable when deciding the best areas to buy in. Once the sale was agreed, their constant interaction with both parties, kept the sale moving along and when the sale did hit an obstacle they were on hand to help sort the issue out. Mr Daniel Clout

We had a great experience with Jennifer and the Trading Places team when buying in Leytonstone. Professional, accommodating and friendly, nothing was ever too much trouble for them. Highly recommended, and we would look to use them again if the need arises! Jane Cai

Paul has been a pleasure to work with since day one. Knowledgeable, professional, approachable, friendly and informative. His communication throughout the process has been timely and thorough and gave me confidence. He was flexible to our availability for viewings, even outside working hours. I would highly recommend Paul and Trading Places and wouldn't hesitate to use your services again in the future. Thanks for making our dream of owning a house a reality, now we just have to transform & refurbish the property...! Mrs Victoria Barber-Pearce and Russell

From our first interaction with Jennifer and the team we found them to be helpful and transparent. When the purchase was held up due to unexpected delays on the sellers side they remained in touch; always returning my calls and emails the same day and generally just working with us to try to get this sale over the line. At a time when you can feel a bit helpless due to having no real sight of what is happening in the process, they made sure that I was kept informed and updated in a timely way. They were friendly, patient, understanding and courteous at all times. Jennifer and the team are a great advert for what a good estate agent should be. We would certainly consider using them should we find ourselves selling a property in future. Neville & Pardaev

Jennifer and the team at trading places provided an excellent service and made our house buying process an unexpectedly pleasant one. They went out of their way to help us and provided any information we needed promptly. Their facilitation of communication between ourselves and the vendor was great and we never felt pressured at what can be a stressful time, as first home buyers. I would highly recommend Trading places to anyone looking for honest, efficient and friendly estate agents. Miss van Uden and Mr Rundle

Gary was fantastic, super responsive and on top of things. He put my mind at ease throughout the entire process. Professional and friendly - great service! Hannah Tooley

I have used the services of Trading Places for many years and I have been consistently impressed with the high quality of their service. They are efficient, thorough and I know I can depend on them for professionalism and support. I would like to thank all the team for your help over the years. It has been appreciated. Best wishes Therun

Trading Places are managing and renting our properties. Gary and Steve have made something that was very stressful seem very easy. They handled the takeovers efficiently and always have a prompt response on any queries from both ourselves and the tenants. Great customer relations. Would highly recommend them if looking for agent to manage your property. Service is so professional and friendly at all times. Marita

Had a great experience with Gary and Erlandas letting out our HMO property. They were very efficient and diligent. We have used many agents over the years but I really liked the service we received here. The check in process with tenants was a breeze. They have great systems in place to cover both the tenant and landlords interests. We will definitely be using them again. Farah

I've been with these agents for many years now, absolutely fantastic service, helped with the licensing process last year, ensure all checks are carried out and most important found me fantastic tenants. In all the time I've been with Trading Places there's never been a single problem, it is a pleasure to deal with the firm. Recommend without hesitation. Harry Smith

I have used this agent for twenty years and the complete service is excellent. There is not a single aspect which is anything other than excellent. it is hard to believe that any other agent could do a better job. Keith Martin

Gary and Erlandas were absolutely brilliant in helping me to market my property for let-only and to find tenants quickly. They were very responsive to all my questions and provided a tailor-made service. The quality of the photos and virtual tour were excellent and really helped in securing the let. I can't fault the service provided by Trading Places and wholeheartedly recommend this company to all prospective landlords. Graham

Trading Places have been managing my property for 7 years and in that time the property has had 3 lots of tenants, all who have been exemplary. I am in constant contact with the agents and although a regular visitor to Canary Wharf have never felt the need to inspect the property personally. I have been kept up to date at all times and am alerted to repairs, renewals and areas requiring decoration with generous terms of spreading the cost over several months. I am fully satisfied with the service and appreciate our close working relationship. Norma Howe

I have been with Trading Places as a landlord for over 10 years and have only good words to say about Gary and his carefully selected and trained team. It's not easy to maintain such high standards over a long period of time. Special mention also goes to Jamie and Steve, who have always been models of professionalism and courtesy. They always goes the extra mile and make you feel that you are in really good hands. It's breath of fresh air to have such a firm in an industry where such qualities are not always expected! Mr Siddiqui

It is my luck found this company to manage the property. Gary, Erlandas and Jamie are all very helpful, very patient, giving me a lot of guidance, advice and support throughout the whole journey. Excellent service and Highly recommended. Cliff

I used Trading Places for eight years as a overseas landlord - they took great care of the property and the tenants. They have an impressive network of local tradesmen they use, who always did quality work at a good price - fixing leaks, painting etc etc. I really trusted that Trading Places were looking out for my interests as the landlord. When it came to selling the property I also used Trading Places and they did a fantastic job negotiating the early end of the tenancy, arranging property staging and managing the sale. Can't speak highly enough of the professionalism and quality service of these guys! Will Woods

Relocating to London is difficult at the best of times, especially so when trying to find a lovely one bedroom flat. Trading Places really were a breath of fresh air and provided a helpful and flexible service to meet my requirements as a potential tenant. On moving in minor teething problems with the property have been dealt with efficiently. Overall a friendly service. Victoria Ashworth Taylor

Gary was the most personable and helpful agent I've ever dealt with - very quick, clear and friendly communications throughout, and we're v grateful for being given a sneak peek at the property we ended up renting! Emma

Trading places are the best agents I have worked with thus far. They are thoughtful, kind and considerate. They handle everything with speed and ease! Recommend highly. Ruby

I had the pleasure of renting my flat from Trading Places and was very impressed with their efficiency and communication. Gary and the team made something that had been stressful into a simple process. Highly recommend. Jordan Griggs

We have been looking for a flat in Leytonstone for a few months through local estate agents however we kept found that other estate agents did not really seem to care about us or our situation, kept passing us off to other colleges and we rarely received honest and quick replies. It was very frustrating. That was until we found a flat through Trading Places. We are impressed from the get-go. They were very transparent and honest. Super quick replies and were very accommodating with our situation and tried their absolute best to work with us to find a flat for us. Erlandas showed us around some lovely flats and he was great. Easy to talk to and very helpful answering all our questions honestly. He gave us such confidence in trusting Trading Places with our move. We viewed our flat that day and within a week all the paperwork was signed and we were moved in! It took all the stress out of moving and it really was down to how helpful Gary was the whole step of the way. Thank you so much Erlandas and Gary from Trading Places for helping us find our perfect flat! We are so grateful for all your help. Emily

Every single estate agent my housemate and I have used in London has been terrible - bar Trading Places. Their team are so lovely, really helpful and responsive for any queries or issues. We can't thank them enough! Steph Haire

Absolutely wonderful process from beginning to end with Gary and the team at Trading Places. They were extremely friendly, efficient and the whole experience was made very simple and short. Would absolutely recommend to anyone who is looking to move in the area. Steve Potts

Just finished up the process of renting a flat with the team at Trading Places and couldn't be happier! They've been incredibly communicative throughout the process and an absolute joy to work with. Jake Danes

We have been renting with Trading Places for almost a year and the experience couldn't be better. The service and the effort they put in making everything right is remarkable. Special mention to Kevin, our household manager, who managed, on a Saturday, to get the quickest fix for a boiler ever. We phoned him around 11AM, as our boiler had stopped working. By 4PM the handyman had come and fixed everything. I have been renting in London for years and I have never seen something like that. Very impresive if you ask me. Honestly, Kevin, you are a true star. So don't doubt to do business with them. Both landords and tenants end up happy. Ana Garcia