How to use the Reviews Portal
The Reviews Portal (also known as the Developer Portal or Partner Portal) is your central hub for managing, understanding and responding to resident reviews.
It brings everything into one place, helping you monitor feedback, engage with residents, and track performance over time.
What is the Reviews Portal?
The Reviews Portal allows you to:
It’s designed to support you with day-to-day review management as well as provide longer-term insight into resident experience.
Getting started
1. Log in to your account
Access the portal here using your login details. If you don’t have access yet, your Account Manager or team admin at your development can set up a login for you.
2. Navigate the portal
Once logged in, you’ll typically see a dashboard with access to:
3. Where to find your reviews
Go to the ‘Reviews’ section to see all feedback linked to your developments. From here, you can:
Responding to reviews:
Once approved, your response will be published alongside the review.
Best practice tips:
4. Tracking performance and insights
The portal isn’t just for managing reviews, it also helps you understand performance over time.
What you can track:
Using insights to improve performance
You can use this data to:
Using filters and segmentation
The portal allows you to break down feedback in more detail. You can filter reviews by:
This helps you:
Downloadable assets
You can download data directly from the portal to support your reporting. You can download:
These can be used for:
Using reviews beyond the portal
The portal also helps you maximise the value of your reviews. You can:
Top tips for getting the most from the portal
Need help?
If you need support using the portal or setting up access, please contact your Account Manager.
We suggest a 10% Review Target as a minimum number of resident reviews that you should aim to collect at a development and/or brand level within a year.
For example, a development with 350 units should aim to collect 35 reviews within a year – about three per month on average.
This is what we consider ‘excellence’ to look like, as well as feeding into eligibility criteria for any award programmes we run to celebrate top performers in the industry.
We therefore encourage all partners to continuously engage with residents for ongoing feedback and to actively responding to reviews.
Why is the 10% review benchmark important?
Transparency and trust
Whilst we would recommend 10% minimum, collecting a significant number of verified reviews allows you to understand a more expansive and genuine insight into your development.
It helps build trust and transparency with your residents’ and prospective tenants. It showcases the property’s willingness to be open about the resident’s experience and provides a realistic picture of what it’s like to live there.
Competitive advantage
Showcase yourself as a leader in the industry through recognition from awards. We run our awards programme annually, giving partners a chance to be recognised for your ongoing commitment to providing excellent resident service.
Marketing and branding
With enough reviews you can leverage positive feedback in your marketing campaigns. Showcase testimonials, highlight key aspects praised by residents, and position yourselves as a top choice in the market. This can be done at an individual development or brand level.
Resident satisfaction and retention
Actively collecting and responding to reviews demonstrates your commitment to resident satisfaction. Our research shows its something renters value considerably and how essential it is for building trust and maintaining relationships with residents.
Informed decision-making
Detailed and up to date reviews help potential tenants to make informed decisions about their future home. They can gain insights into the property’s strengths and overall living experience, helping them choose a home that aligns with their preferences and expectations.
How to achieve the 10% benchmark
Set a goal
Aim to collect 10% verified reviews based on the size of your development or brand portfolio and break it down to a monthly, manageable goal.
Request tailored support from your Account Manager
Your account manager is available to provide guidance, assist with review collection strategies and help you reach your goals.
Engage your residents
Here are some tried and tested ways of engaging your residents with reviews – you can read more here about collecting resident reviews:
Proactively asking for reviews
Try using a simple script aligned to your brand and ask for a review during a positive moment e.g. after resolving an issue or during a casual chat.
“Hi [Resident’s Name], great to see you! Just so you know, we’re collecting resident feedback at the moment. If you have a couple of minutes, we’d really appreciate a review about your experience living here – it really helps us improve and shows future residents what it’s like to live here.”
Confidence boosting tips
And remember…