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About Us
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    Who We Are
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    One of the South Wests' leading independent estate agencies, Wilkinson Grant & Co are a multi-discipline Property and Acquisition Agency covering Devon and parts of Cornwall, Somerset and Dorset.

    With a reputation for getting results and building long-standing relationships with our clients, we cover all sectors and all aspects of the residential sales and letting market. Services include Sales, Lettings, Property Management, Acquistions, Land and Planning, New Homes, Development, Mortgages and Surveys.

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    An Agent Who Listens
    We know that our business is as much about the people we serve and the community we work in, as the properties we sell or let and we strive to provide a very personal service tailored to each individual client. Our front-line staff have over 200 years combined experience in the local property market, and work closely with our respected team of Mortgage Advisors, Surveyors and Land & Development specialists to provide a complete property service.
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    Why Choose Wilkinson Grant & Co?
    The importance of choosing the right agent to let your home cannot be overemphasized. Anyone can open an estate agency office whether it be an insurance company a bank or a private individual- there are no qualifications necessary to open an office and some agents have very little experience. Wilkinson Grant & Co. have built our reputation on long established traditional values based on experience, professionalism and hard work. We aim to take away the stress and help you achieve the best possible price with the minimum of fuss.
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    Hand Picked Team

    Our front-line staff have over 200 years combined experience in the local property market, and work closely with our respected team of Mortgage Advisors, Surveyors and Land & Development specialists to provide a complete property service.

    At WG we recognise the importance of standards of service and of customer care. Our experience and contacts enable us to advise clients on all aspects of buying and selling.

    Great communication from your Estate Agent is critical if you are to enjoy your move. Our policy is to employ good communicators who are fully committed to customer care and on your side throughout the entire moving process.

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    Quality Properties, Quality Tenants, Quality Standards

    Here at Wilkinson Grant & Co we aim to provide you with not only a quality service, but quality tenants for your property.

    Our particular aim is to give our Landlords the comfort of knowing that all matters relating to the letting of their property will be well cared for.

    We specialise in all aspects of 'Residential Lettings', providing a comprehensive service from Tenant Finding to Full Property Management.

    We are committed to ensuring that Landlords are given an efficient service that removes the worry of understanding the many complex legal issues relating to letting property. We cover the whole of Exeter and the surrounding area through our office in Exeter City Centre.

    Are you a landlord?

    If you are a landlord and would like to know more about our 'No Tenant Fees' campaign please contact us.

    Landlords, are you struggling to let your property? Your agent's fees may be deterring good tenants

    The Government plan to BAN TENANTS FEES and have announced a new 'Tenant Fees Bill'.

    This Bill will prevent agents and landlords from making any charges to a tenant, other than the rent and a deposit (equivalent to one week's rent).

    We expect the new law to be introduced in 2019 - possibly as early as the spring but almost certainly by the autumn.

    In the meantime, some agents are still charging tenants exorbitant fees and others are looking to add new charges in advance of the ban. At Wilkinson Grant & Co we are aware that at the moment many landlords and tenants may be losing-out because of the fees charged to tenants by letting agents:-

    - Tenants, because they cannot afford to move to a new rental property (Research by Citizens' Advice found that 42% of people paying letting agents' fees had to borrow money to pay them)

    - Landlords, because they are not getting the choice of the widest pool of tenants and those tenants who can move are deterred from paying the quoted rents because of the added agents fees.

    To help both landlords and tenants, Wilkinson Grant & Co have adopted a NO TENANTS FEES policy from 1st November 2018.

    Whilst we do not believe the change in law will make renting cheaper for tenants, we do believe the change will help to make the rental market more transparent and simpler for tenants and landlords. It will also help to drive out unregulated letting agents who charge exorbitant tenant applicant fees.

    If you're currently struggling to let your property, it might be because your letting agent has hiked up their applicant fees as a last hurrah before the ban. Of course, if this is the case, your letting agent could well be driving good tenants away from your investment property.

    At first, your natural reaction to a lettings slump might be to drop your rental price in a bid to attract tenants, but before you do, it could be well worth you taking the time to check with your property manager to look at the admin fees they're currently charging both the landlord and the tenant applicant.

    A word of advice

    As mentioned, before you start dropping rental prices or take any further action, and once you've totted up all the admin fees and extra charges, if you're unhappy with what you see find, it might be time to jump ship and find a letting agent that has both your as well as your future tenants' best interests in mind. There's a fine line between an agent making a profit and providing a good, fair, quality service - and some letting agents just can't walk it.

    So, take a deep breath, examine the fees and processes of your current letting agent, and make an informed decision that works best for you. You'll benefit in the end, trust us.

    We hope this has helped and if you're an Exeter landlord in need of a quality, honest and effective property management service, please feel free to give us a shout - we'd love to help.

    Frequently Asked Questions:

    We have put together some Frequently Asked Questions & Concerns - the answers we hope will assist you in the letting of your property.

    1.Is there a demand for rented property and how long will it take to find a suitable tenant(s)?

    This varies from time to time and area to area but our experience suggests that there is always a high demand for quality residential property at rentals that are competitive within the marketplace.

    2. How much rent will I achieve for my property?

    This will depend on a number of factors to include location, condition, accommodation, facilities and level of equipment/furnishings. At Wilkinson Grant & Co Ltd, we offer a free, no obligation Rent Assessment and will advise you of the exact amount of rent we fell is realistic in the current marketplace. We will also suggest any improvements or alterations, which would help to encourage a swift let.

    3. Will we have any income tax liability from income derived from letting our property?

    Income received from rented property is subject to Income Tax. There are some expenses, which are treated as tax deductible. These are listed below:

    • (a) 10% of total rent received against fair wear and tear
    • (b) The costs of all structural repairs and renewals
    • (c) All agency fees
    • (d) Insurance premiums
    • (e) The interest element on your mortgage repayments
    • (f) Accountancy and other professional fees
    • (g) Water Rates, if applicable
    • (h) Charges incurred for postage and telephone class etc made to your agent.

    The above list is not comprehensive and we strongly recommend that you consult a tax specialist or your local Inland Revenue Office for further advice.

    If the Inland Revenue as not normally resident in the UK classes you, your managing agent, or any person receiving the rents on your behalf, will be responsible to the Inland Revenue for your Income Tax payments. They, therefore, need to withhold money each month at the ruling tax rate to meet your tax liability. You are still allowed to claim the allowances as outlined in (a) to (h) above. Please discuss this with a tax specialist if you have any further queries.

    4. Do we let our property furnished or unfurnished?

    The choice is yours as there is little difference in achievable rent. The current Housing Act (the successor of the old Rents Act) does not differentiate between furnished and unfurnished tenancies in cases of repossession.

    5. What about inventories?

    We thoroughly recommend that you do not let your home without an inventory being undertaken. We outsource our inventories to a company who have more than 20 years experience in the industry. The inventory at the commencement of the tenancy will be at your expense, however, at the end of the tenancy, we will ensure that the Check Out is paid for by your Tenants.

    A signed copy of the inventory will be kept on file (for managed properties) to be used upon checking the property on the termination of the tenancy and interim inspections. For Tenant Find only properties, Landlords will be sent a copy of the inventory.

    6. Should we inform our Building Society/Bank of intention to let?

    Failure to do so may invalidate the terms of your mortgage. Our Tenancy Agreements comply fully with the legal requirements laid down by all major Building Societies/Banks.

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    Why we don't charge Fees and offer Zero Deposit

    No Tenant Fees'

    As you may be aware, the Government have announced a new 'Tenant Fees Bill'.

    This Bill will prevent letting agents and landlords from making any charges to a tenant, other than the rent and a deposit (equivalent to a maximum of six week's rent).

    We expect the new law to be introduced in 2019 - possibly as early as the spring but almost certainly by the autumn.

    Whilst we do not believe the change in law will make renting cheaper for tenants ,we do believe the change will help to make the rental market more transparent and simpler for tenants and landlords. It will also help to drive out unregulated agents who charge exorbitant fees.

    At Wilkinson Grant & Co we believe that both tenants and landlords will benefit from the tenant fee ban - so much so that we have introduced a policy of NO TENANT FEES from November 1st 2018


    Properties advertised with 'No Tenant Fees'

    To reserve a property you will be asked to pay a holding deposit. This equates to five hundred pounds (£500) for properties where the rent is up to and including £1000 per month. Where the rent exceeds this amount you will be required to pay a one thousand pounds (£1000) holding deposit. This will hold the property for you until you move in. If you withdraw from the transaction, this fee will be withheld by the Landlord. Once your tenancy has commenced this will be offset against any monies owing.


    · Rent: £500

    · Deposit required: £750

    · Minus reservation deposit paid: £500

    · Balance due to move in: £750

    You will be required to sign a "Holding Deposit Agreement" to agree to this. If you not pay the "Holding Deposit" then the property will still be available for viewings to all other applicants.

    Refunds where a property is advertised with 'No Tenant Fees'

    We aim to be fair in all our dealings with you and understand that things do not always proceed as expected. Where a tenancy does not proceed you can expect us to deal with refunds as follows:

    · If you fail to move into the property on the agreed date you will not be entitled to a refund of the amount paid as a "Holding Deposit" to reserve the property.

    · If the references we receive do not match the information you provide on your application form you will not be entitled to a refund of the amount paid as a "Holding Deposit" to reserve the property.

    · If your references are not accepted by the landlord but do match with the information you have provided on your application form you will be entitled to a full refund of all monies paid.

    By opting for the No Tenant Fees deal you will receive the following at no cost to you:

    · The tenancy agreement fee

    · The administrative costs of creating a contract for the tenancy

    · The administration costs associated with holding your deposit with Deposit Protection Service (DPS). The cost of referencing including checking your credit status, previous employer, current or past landlords, and taking into account any other information to help assess the affordability of your tenancy application.

    · The check-in fee and the check-out fee

    · Fees to renew the tenancy.

    · Guarantor arrangement/application fees

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Meet Our Team
  • Introduction

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    With extensive combined knowledge and experience in the property sector, we maintain our award winning service by recruiting and developing professional, motivated, experienced and knowledgeable property professionals, all of whom are always committed to working hard on our clients' behalf to maintain our excellent reputation.

    At Wilkinson Grant & Co we recognise the importance of standards of service and of customer care and our negotiators are trained to understand the whole Letting process and have a comprehensive knowledge of the market and keep up to date with new legislations.

    Our policy is to employ good communicators who are fully committed to customer care who are your side throughout the entire moving process.

    So that you can put a name to the face, here is an overview of the Lettings staff at Wilkinson Grant & Co who work together as a team to help your rental go smoothly.

  • Team Member

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    Sophie O'Connor

    Sales Office and Lettings Manager

    Sophie joined Wilkinson Grant in 2015 and is Sales Office and Lettings Manager in Exeter. Having lived in and around Exeter for more than 10 years and also worked in the letting industry she has a good knowledge of the local property market. Whilst not the biggest fan of exercise the family German Shepherd, Sheba, can always convince her to go for a walk in the beautiful countryside near where she lives! Sophie also enjoys spending time with family and meeting up with friends in her spare time.

  • Team Member

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    Hannah Sanders

    Assistant Lettings Manager

    Hannah joined the Lettings team in 2014 and has worked in various roles over the years including Administrator, Property Manager and is now Assistant Lettings Manager. Hannah has gained a wealth of knowledge and experience in the industry and prides herself in providing an excellent experience for our clients. She lives in the heart of Exeter with her partner and knows the city well, having been raised here. Out of the office Hannah spends a lot of time with family and enjoys travelling abroad and interior design.

  • Team Member

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    Tess Wigram
    Lettings Negotiator

    Tess joined Wilkinson Grant as a negotiator / valuer in 2017 having gained experience in lettings working for more than 7 years in other local agencies. She brings with her a wealth of knowledge in all aspects of lettings and knows the Exeter and surrounding rental market inside out. Tess enjoys the outdoor life, taking advantage of the beautiful local countryside around where she lives in Woodbury. She also enjoys travelling when she gets the chance and spending time with friends and family.
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    Ria Stevens

    Maintenance Coordinator / Administrator

    Ria joined the Lettings team in March 2016 as Receptionist/Administrator. Having previously worked in the retail industry, Ria has a wealth of customer experience and ensures she provides the best possible service to all of our clients. She enjoys the creative side of her role and loves making the lettings adverts for the Express & Echo. Ria was born in Exeter and lives with her family and beloved border terrier. She likes long dog walks on the weekends, listening to music and socialising with friends.

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    Hannah MacDonald
    Viewings Coordinator / Referencing Administrato r

    Hannah joined Wilkinson Grant in 2018 having worked in both lettings and sales for more than four years in local agencies and other parts of the country. Hannah loves the outdoors and can often be found on the moor walking her dog or out riding. The rest of the time she enjoys spending time with friends and visiting the beach.
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    Zoe Callard
    Viewings Coordinator / Referencing Administrator

    Zoe joined the lettings team mid 2016 as our Lettings Negotiator/ Viewings coordinator and has come from a busy lettings office where she has gained over three years' experience in the industry. Zoe was born in Exeter and has excellent knowledge of our lovely City and has seen the lettings market change over the last years. Zoe enjoys coastal walks, bowling and having a takeaway with her husband.
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    Testimonials from our Landlords and Tenants
    • Introduction

      We are proud of our great reputation, but don't just take our word for it. Here's what some of our customers have to say about us...

    Testimonials from Landlords

    • Landlord Testimonial


      Excellent service

      Our apartment has been under a fully managed service by WG and we have no complaints. WG have a good team who communicate accurately and frequently keeping us informed of any issues that arise and importantly offer solutions. Finding suitable tenants has proved a WG strength and as a consequence we have enjoyed trouble free letting. We have no intention of changing our agent and would recommend WG to prospective landlords. - By Colin S

    • Landlord Testimonial


      I feel very confident with Wilkinson Grant

      Having recently decided to rent my property in Exeter I chose Wilkinson Grant because when speaking and emailing with Katie Button, she was able to answer all my questions, prices were quoted and all paperwork was handled in a very professional manner. My property was inspected, the relevent checks were scheduled and within 2 weeks I had my first tennant. Polly Lethbridge in the accounts department was very helpfull with a statement query, I feel very confident with Wilkinson Grant managing my property. - By Leslie Miller
    • Landlord Testimonial


      Very professional, always extremely helpful

      Hannah - What can I say great, very professional, always extremely helpful and gets any issues resolved quickly and efficiently. A great asset to WG. - By Ruaraidh

    Testimonials from Tenants

    • Tenant Testimonial


      Awesome Service!

      Just a festive note to thank the letting team at Wilkinson Grant Exeter store. All of their team in particular Hannah has been so helpful in resolving small little expected issues when moving home. The level of service has been a joy to receive and we would have no hesitation whatsoever in recommending Wilkinson Grant in the future ! All the Best Mike + Faith - By Mike & Faith
    • Tenant Testimonial


      Good local knowledge

      We came into contact with Wilkinson Grant as tenants. They made the process of renting very easy and understandable to us as we were first time renters, for a 2 year period, with a temporary job connected house move. The staff had good local knowledge and handled all our queries with speed and efficiency. When we left the property, again all the paperwork and inspections were undertaken in a swift and professional manner, from staff with whom we were on first name terms with. I wouldn't hesitate to recommend Wilkinson Grant Exeter. - By Susie P

    • Tenant Testimonial


      Service provided has been above expectations

      I have had an immediate response to the problem with the house I reported and a real interest to solve it asap. I'm very happy to report that the service provided has been above expectations. - By Manos K
    • Tenant Testimonial


      Good communication

      Issue with the shower stopped working over weekend, engineer sent out at earliest availability and fixed within half an hour. Good communication from Lettings agent and issue resolved quickly. - By  Benjamin Leslie
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